Multiple errors in Apex 3.1.1 help (EBS mod_plsql issue?)

Question

Hello everybody,
I am having a couple of problems with the online help in Apex and I cannot figure out how to solve them.
First problem:
Whenever I open the help from the Application Builder I get an error "Forbidden You don't have permission to access /i/doc/bldr_hm.htm on this server", but if then I start browsing the help index, all the pages show without errors. Also if I try to access directly in my browser the page indicated in the error above, the page shows fine. I get the same behaviour also when I select the "2 Day Developer" guide in the select list, that is the first page accessed gives a Forbidden error, but all the pages I access after that are working fine.
Second problem:
Whenever I click on the Find link, Apex outputs the following error:
ORA-31011: XML parsing failed ORA-19202: Error occurred in XML processing
LPX-00104: Warning: element "HTML" is not declared in the DTD Error at line 2
Error creating online help index.I browsed the forum for this kind of error, but I found it only mentioned together with Web Services. The error seems to show that an HTML document is fetched instead of an XML one and I think it may be connected to the first problem (who knows, maybe the indexing routine is getting a forbidden error instead of the expected XML file).
In the Mod_PlSql logs I see error messages like
10.200.95.2 - - [04/Jun/2008:14:19:26 +0200] "GET /i/doc/bldr_hm.htm HTTP/1.1" 403 227and also
[Wed Jun  4 14:19:26 2008] [error] [client 10.200.95.2] client denied by server configuration: /tszo/comn/portal/tszo_erp01/iI am using Apex version 3.1.1 on a 9.2.0.8.0 database and as the HTTP server I am using an Oracle 9i Application server from an Oracle E-Business Suite 11.5.10.2 installation. The error happens both with 3.1 and 3.1.1 Apex versions.
It may be very well a mod_plsql configuration issue, but I don't know what may be causing the problem and why it's happening only the first time I access the help page.
Is there someone able to shed some light on this issue?
Thanks a lot,
Paolo

Answer 1

Hello everybody,
our great Apps DBA Ivo Zekhuis solved the issue, so I would like to report the solution for others that may encounter the same problem.
He just added the following line to the DAD for apex in file $IAS_ORACLE_HOME/Apache/modplsql/cfg/wdbsvr.app
cgi_env_list=SERVER_NAME=our.server.name,REQUEST_PROTOCOL=http,SERVER_PORT=8000,HOST=our.server.name:8000and it solved the problem. As a nice side effect, this change also solved another issue that we were having with flash charts not working.
I want to remember that in our case Apex is installed in an E-Business Suite 11i environment, using the main application server as the Apex web server.
Thanks again, Ivo!
Paolo