Music on hold stops in forwarded call

Hi,
We receive Lync 2013 calls into Anywhere 365, a workflow where we can pick up incoming calls. So an outside user calls, and we pick up the call on an agent, let's say Lync1. Before transferring the call to Lync2, the call will be placed
on Hold, and the uotside caller hears MusiconHold. Now when we have transferred the call, and the Lync1 has left the call. Lync3 and Outside are connected. When Lync3 places the call on Hold, the oustide caller hears nothing.
We have tried it in other ways like calling directly from outside caller to Lync3 and tha works Ok. Also Lync to Lync internal works fine.
We tried with Lync to Lync external. So an external Lync calls the same Lync1 user. When Lync1 places the call on Hold, the Lync1 screen says "Call on Hold" But the External Lync does not give any sign of being on Hold.
Does anybody recognize this?

Can you reproduce this first issue with other Lync users?
Please run Lync Logging Tool to collect the log information on Mediation Sever.
When you tried with Lync to Lync external, did you mean you make a Lync call between internal Lync user and external Lync user?
These users should be Enterprise Voice enabled.
There is no music on hold option if the Lync user is not an Enterprise Voice user so if a non EV user puts someone on hold there will not be MOH.
Lisa Zheng
TechNet Community Support

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Music doesn't stop after a call in nokia n8

Hi,
I am using nokia n8, I am playing music by my earphone and I have a call, after I finished of the call by taking out the earphone the music suddenly starts again which is very nagging, especially when in office, please help me to sort this out.
Regards,
Saubhagya.
Solved!
Go to Solution.

Thanks Ray
rayhipkiss wrote:
This is normal behaviour and there isn't anything you can do about it. The only thing I can suggest is to leave the earphones in when taking the call, that way when the call ends the music will resume through the earphones without annoying anyone else in your office.
All the best.
Ray.

1.call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.

Hi. please solve my problem.
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Hi Ersin,
Exception 1 would seem to be FORMATTING_ERROR, which suggests something in the design of the Smartform. However, that doesn't fit with the form being generated from a report, but only erroring when called from a function module. I can think of no reason why the different calling method would be a factor.
When FORMATTING_ERROR is raise it should also set a message ID and number, are you able to determine what they are?
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Nick

Call park music on hold reverts to default after server reboot

Hello,
We are noticing that if you define Music on hold for the Park service, the call park music on hold reverts to default sound after server reboot. (all systems we've tested do this)
Anyone using park music on hold that can verify one way or the other?
Thanks,
+Say thanks and observe basic forum courtesy:
+If this post answered your question, Mark As Answer
+If this post was helpful, Vote as Helpful
windowspbx blog: my thots/howtos
see/submit Lync suggestions here: simple and public

We have tested it and we have the same result. Hope the next update will resolve this problem.

While listening to itunes on my iphone I don't what the music to stop when a call comes in

while listening to itunes on my iphone I don't want the music to stop when a call comes in

That's the way it works. If you don't want to be bothered with calls while you're listening to music, put it in airplane mode.

As you call the music on hold to call technical support ?

as you call the music on hold to call technical support ?

I'm sorry but your post doesn't make much sense in English. You may want to try rephrasing or posting in your native language.
Best of luck.

Music on Hold and Call Transfer

Got a weird issue that popped up recently. When a user places a call on hold and then transfers the call to another Lync user, the caller will hear the ring back transfer tone but also hear the music on hold playing in the background. This just started recently
after a reboot of the front end. Anyone have any ideas on what can be causing this. Below is some information that can be helpful. Thanks.
-Trunk is configured with no refer support since our SIP provider's gateway does not support it.
-Music on hold is set globally for all users with a user policy. The music on hold file is the default Lync .wav file.
-This happens with calls coming in from the PSTN, internal Lync calls that are transferred to other Lync users, and calls that come into an RGS and are transferred.

Hi,
Please update to the latest version for Lync server 2013 and Lync client 2013 on Microsoft Website and then try again:
http://technet.microsoft.com/en-us/lync/dn146015
Please also try to disable Music on hold, then able Music on hold again and test again.
If the issue persists, you can use the Lync server logging tool to test the process of call transfer.
If Lync server 2013 not have Lync server logging tool, you can download Logging debugging tool in link below for troubleshooting.
http://www.microsoft.com/en-in/download/details.aspx?id=35453
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

JTAPI answer forwarded call

Hi
I've written a small app that registers as a CTI PORT and accepts calls, confers with a hunt group and then transfers once the call has been picked up by the hunt. (essentially creating hold music for the customer until someone in the hunt answers the call).
I'd like to get 10 of these running simultaniously however cti ports can't belong to a hunt group - so my next thought was to add a forward ctifailure/forward busy/forward no answer to chain the cti ports together, but my problem is this:
I can't get my application to answer a forwarded call - I can see the callchangedevents for it, but where I'd have answered the call for a normal call I get null when I do a getConnections(), obviously this means I can't transfer the call.
is there a better (or easier) way to do this? or can anyone provide me with some insight as to why answering a forwarded call might not be working for me?
thanks in advance
this is running on CUCM6

Isn't that how things work on a CCM? The continuing to beep (I'm not a 100% sure you can reconfigure that) seems to be a standard for Cisco (and various SIP phones for that matter), whereas other PBXes take the device on hook after a few beeps.
There's also Call.drop() though I've never used it.
Even on the Alcatel systems I work with.. when I drop a call via CTI, the device plays the busy/reorder tone (as you know in Switzerland they're both the same ;) for a few seconds, and then goes on hook (and that behavior is a standard feature for this PBX).

How can I stop a recursive call?

Or is that possible? That is, can I stop the recursion before the stack is empty?
I am trying to test for cycles in a graph, and print out only the edges which make up the cycle in the graph using depth first search. Or perhaps someone has some better ideas of how to do this, without attempting to do that clumsy "stop a recursive call" method?
To explain what I was thinking of: Go trough edges until a visited one is encountered (x). Then return back and terminate when we are back in that (x) edge. The (x) edge has a lable from the edge which called the dfs on the (x) edge, so that (x) is included in the cycle.
tnx in advance!

Or is that possible? That is, can I stop the
recursion before the stack is empty? You can stop recursion whenever you want merely by not doing the recursive call when some condition holds. (Obviously.)
For 'find a cycle', you want to keep the search going until a cycle is found, and then collect the path on the return trip.
Here's a simple example:
Assuming a Node class
class Node {
   public List<Node> children=new ArrayList();
   public boolean visited=false;
   public Node() {
}this code will return a list of nodes on the cyclic path (plus the path from root to the start of the cycle):
/** returns a node path ending with a cycle, or an empty list if no cycle found */
List getCycle(Node root) {
    List cycle=new ArrayList();
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/** returns true if cycle was found, puts the path in the 'path' argument */
boolean findCycle(Node n, List path) {
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}This example returns the first cycle found, you may want to return all cycles, the shortest cycle or some variant thereof.
You would probably want to get rid of the path before the start of the cycle.
And by using the method call stack, the longest (non-cyclic) path in the graph cannot be longer than the maximum size of the call stack.
So 'stopping a recursive call' need not be that clumsy. Although it can be tricky to get all the details right, especially at first.

Default Music on Hold on 64 bit Lync 15.0.4551.1005

Hi all,
I've noticed something strange on one of my deployments when it comes to music on hold, both on the Lync desktop client (15.0.4551.1005 64bit) and the Polycom CX600 hardphone.
I set the global csclientpolicy to enableclientmusiconhold 1 and left the musiconholdaudiofile as "", which is the recommended course of action when using the CX600s to enable music on hold. The CX600 works perfectly, but the Lync client does not.
The Lync client shows the correct file in the ringtones and sounds menu, and the file exists, but music on hold will not play when a caller is placed on hold. Callers hear the initial hold ding, and then silence.
It appears that the Lync client will ignore the enableclientmusiconhold when it is being assigned by the global csclientpolicy. Creating a new csclientpolicy with enableclientmusiconhold 1 and musiconholdaudiofile "" will allow music on hold to
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Cheers,
Leigh.

Please run the command Get-CsClientPolicy to check the parameter EnableClientMusicOnHold is set to true.
Lisa Zheng
TechNet Community Support

ICD Agent State- Music On Hold

Hi all,
I deploy ICD script on my system.
But i have some thing i need to do to optimize my system.
I want:
- All agent state is always ready.
- When customer call and wait for agent to answear, they will hear music ( now they hear no thing )
Thanks first, will vote 5* if you can help

Hi HD,
Sorry for the delay in getting back to you. Here is some additional information;
Music On Hold
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp59089
You may install the Cisco CallManager Music On Hold Disk that **ships with your Cisco IP Telephony Applications Server, or you may download one of two following files via the web:
ciscocm-MusicOnHold, which is a set of wav files providing the entire music selection from the disk
ciscocm-MusicOnHoldSampler, which is a small set of files offering a sample of music available on the disk
** I just looked and these files can be found at the attached link with CCO Login (Right down towards the bottom of the page)**
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33
As far as your last question, maybe you are looking for the setting "Auto Available" for Agents. Check out Chapter 17- Page 15;
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
Hope this helps!
Rob

Music on Hold: Best Practice and site assignment

Hi guys,
I have a client with multiple sites, a large number of remote workers (on and off domain) and Lync Phone Edition devices.
We want to deploy a custom music on hold file. What's the best way of doing this? I'm thinking
Placing the file on a share on one of the Lync servers. However this would mean (I assume) that clients will always try to contact the UNC path every time a call is placed on hold, which would result in site B connecting to site A for it's MoH file. This
is very inefficient and adds delay onto placing a call on hold. If accessing the file from a central share is best practice, how could I do this per site? Site policies I've tried haven't worked very well. For example, if a file is on
\\serverB\MoH\file.wma for a site called "London Site" what commands do I need to run to create a policy that will force clients located at a site to use that UNC path? Also, how do client know what site
they are in?
Alternatively, I was thinking of pushing out the WMA file to local devices via a Group Policy, and then setting Lync globally to point to %systemdrive%\MoH\file.wma. Again, how do I go about doing this? Also, what would happen to LPE devices that wouldn't
have the file (as they wouldn't get the GPO)?
Any help with this would be appreciated. Particularly around how users are assigned to sites, and the syntax used to create a site policy for the first option. Any best practice guidance would be great!
Thanks - Steve

Hi StevehootMITS,
If Lync Phone Edition or other device that doesn’t provide endpoint MOH, you can use PSTN Gateways to provide music on hold. For more information about Music On Hold, you can check
http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best regards,
Eric

Extract a Music on Hold File

I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.
Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"
I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
Hope this helps.
Brandon

Music on hold issue

Hi everyone,
I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.
When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music.
When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.
But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.
Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.
I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.
Any help is greatly appreciated!

Here is some better info on the interoperability portal
http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html
In particular this doc talks about that problem and other caveats / resolutions.
http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/705625.pdf
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Music On Hold on working on a cluster

Hi Everyone,
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Have you uploaded the MOH files to ALL the MOH servers??
In windows version they would replicate but in Linux you manually need to upload them
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Music on hold stops in forwarded call

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