ICD Agent State- Music On Hold

Hi all,
I deploy ICD script on my system.
But i have some thing i need to do to optimize my system.
I want:
- All agent state is always ready.
- When customer call and wait for agent to answear, they will hear music ( now they hear no thing )
Thanks first, will vote 5* if you can help

Hi HD,
Sorry for the delay in getting back to you. Here is some additional information;
Music On Hold
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp59089
You may install the Cisco CallManager Music On Hold Disk that **ships with your Cisco IP Telephony Applications Server, or you may download one of two following files via the web:
ciscocm-MusicOnHold, which is a set of wav files providing the entire music selection from the disk
ciscocm-MusicOnHoldSampler, which is a small set of files offering a sample of music available on the disk
** I just looked and these files can be found at the attached link with CCO Login (Right down towards the bottom of the page)**
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33
As far as your last question, maybe you are looking for the setting "Auto Available" for Agents. Check out Chapter 17- Page 15;
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
Hope this helps!
Rob

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