Call park music on hold reverts to default after server reboot

Hello,
We are noticing that if you define Music on hold for the Park service, the call park music on hold reverts to default sound after server reboot. (all systems we've tested do this)
Anyone using park music on hold that can verify one way or the other?
Thanks, 
+Say thanks and observe basic forum courtesy:
+If this post answered your question, Mark As Answer
+If this post was helpful, Vote as Helpful
windowspbx blog: my thots/howtos
see/submit Lync suggestions here: simple and public

We have tested it and we have the same result. Hope the next update will resolve this problem.

Similar Messages

  • As you call the music on hold to call technical support ?

    as you call the music on hold to call technical support ?

    I'm sorry but your post doesn't make much sense in English. You may want to try rephrasing or posting in your native language.
    Best of luck.

  • Bluetooth problems: prefs revert to defaults after reboot

    Hi there,
    I have a strange problem with Bluetooth and wireless input devices. I have set up Apple wireless keyboard and mouse, and also ticked "Show Bluetooth status in the menu bar" in Bluetooth preferences. However, after I reboot bluetooth icon disappears from the menu bar, and Magic Mouse prefs revert to defaults.
    Apart from that, I am not able to tick "Allow Bluetooth devices wake up this computer" in Preferences – Bluetooth – Advanced.
    What can it possibly be?
    Before that I had the same issue with Dock (its icons would return to a certain state every time after reboot, no matter how I'd change or rearrange them before restarting). I managed to solve Dock issue by trashing Dock .plist files. I guess it may be the same with Bluetooth, but I don't know which .plist to trash this time (tried deleting com.apple.Bluetooth.plist, it doesn't work).

    I don't have a logitech mouse, but is it possible that the mouse is going to sleep during the reboot, and is thus unavailable when the OS is looking for it?

  • Selected ringtone reverts to default after sync

    I have downloaded to my mac a couple of ringtones which I use for family members.  The ringtones for those family members (seen in Contacts) revert to the default ringtone (just a standard one available on the iPhone 6) every time I sync to my mac.  What am I doing wrong? 

    More from Randall39:  And let me also say -- I have the "sync tones" boxes checked on iTunes.  My point is that it reverts back despite having this box checked.  Surely this isn't what it is supposed to do.

  • Indicator reverts to default after set control value

    Sorry.   Tried to put a tab in my message, then pushed space twice and apparently posted this a couple times....
       I've noticed that if I try to programatically set the value of an indicator (which is in the connector pane) using the Set Control Value method it reverts back to its default value once the VI is finished executing.  If it's not in the connector pane I don't have this problem.  If I use Set Control Value, then read from a local variable of the indicator to set the indicator I also get no problem.  Why is this?  I've attached two block diagram images below showing what I did. 
      I'm interested in this because I'm trying to write a subvi that retrieves and stores a bunch of global values from a config file.  The easiest way to do this seemed to me to use the OpenG vi that reads and writes the front panel controls to a config file (since some of my controls I wish to save are complicated).  It didn't seem to work unless I added the second step of using the local variable to update the indicator. 
    Message Edited by Phamton on 11-21-2007 05:30 PM
    Attachments:
    set control value_bd0.jpg ‏8 KB
    set control value 2_bd0.jpg ‏17 KB

    Discussion of this thread has moved to here.

  • Finder window size reverts to default after restart

    My Finder window doesn't remember the last size I set it to after a restart.
    Mountain Lion was a downgrade - there are many things about Snow Leopard that were better...but Jaguar was the best.  Powerbook G4 was pure freedom all the way through Tiger.
    #googlingLinuxDistros

    For rants: File a bug report with Apple.
    For the Finder window issue, it appears that all of you .DS_Store files are corrupted. Step one is to remove them all.  To delete the .DS_Store files, run this in the Terminal app:
    sudo find / -name ".DS_Store"  -exec rm {} \;</
    At the Password: prompt, carefully enter your admin password, since nothing shows up on the screen, and hit the return key. When the default prompt, usually the $ sign, pops up, quit the Terminal app, restart, and open a Finder window, set it up the way you want, and click on Use as Defaults. All subsequently opened or created folders should retain that view. Do note that that only applies to icon and list view.

  • 3rd party sip device music on hold not working.

    When creating that COP file, I added the music on hold feature, meaning Music on hold is supported. After the customer installed the COP file into CUCM, created the new device, and configured MOH to play Cisco's sample audio, the MOH does not work. All other features work including Enhanced Message Waiting Indicator, Call Waiting, and Shared Line Appearance.
    When they create a new device in CUCM they follow these steps:
    1. Device > Phones
    2. Add New
    3. Select MH iOS (this is the 3rd party device that has been installed on CUCM via the COP file)
    4. Select Next
    5. Fill out the fields
    6. Select Save and Apply Config
    Please provide the solution or input why it is not working.
    Thanks & Regards,
    Guru

    System Version: 9.0.1.11012-1
    We only hear the Initial and Periodic announcements during the time between the periodic we just get dead air

  • Music on Hold and Call Transfer

    Got a weird issue that popped up recently. When a user places a call on hold and then transfers the call to another Lync user, the caller will hear the ring back transfer tone but also hear the music on hold playing in the background. This just started recently
    after a reboot of the front end. Anyone have any ideas on what can be causing this. Below is some information that can be helpful. Thanks.
    -Trunk is configured with no refer support since our SIP provider's gateway does not support it.
    -Music on hold is set globally for all users with a user policy. The music on hold file is the default Lync .wav file.
    -This happens with calls coming in from the PSTN, internal Lync calls that are transferred to other Lync users, and calls that come into an RGS and are transferred.

    Hi,
    Please update to the latest version for Lync server 2013 and Lync client 2013 on Microsoft Website and then try again:
    http://technet.microsoft.com/en-us/lync/dn146015
    Please also try to disable Music on hold, then able Music on hold again and test again.
    If the issue persists, you can use the Lync server logging tool to test the process of call transfer.
    If Lync server 2013 not have Lync server logging tool, you can download Logging debugging tool in link below for troubleshooting.
    http://www.microsoft.com/en-in/download/details.aspx?id=35453
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • Default Music on Hold on 64 bit Lync 15.0.4551.1005

    Hi all,
    I've noticed something strange on one of my deployments when it comes to music on hold, both on the Lync desktop client (15.0.4551.1005 64bit) and the Polycom CX600 hardphone.
    I set the global csclientpolicy to enableclientmusiconhold 1 and left the musiconholdaudiofile as "", which is the recommended course of action when using the CX600s to enable music on hold. The CX600 works perfectly, but the Lync client does not.
    The Lync client shows the correct file in the ringtones and sounds menu, and the file exists, but music on hold will not play when a caller is placed on hold. Callers hear the initial hold ding, and then silence.
    It appears that the Lync client will ignore the enableclientmusiconhold when it is being assigned by the global csclientpolicy. Creating a new csclientpolicy with enableclientmusiconhold 1 and musiconholdaudiofile "" will allow music on hold to
    function correctly on both the Lync client and the CX600.
    Does anyone else have the 64bit client installed who can verify this is the case and I'm not imagining things? And if so, should I log it with Microsoft as a potential bug?
    Cheers,
    Leigh.

    Please run the command Get-CsClientPolicy to check the parameter EnableClientMusicOnHold is set to true.
    Lisa Zheng
    TechNet Community Support

  • Music on hold stops in forwarded call

    Hi,
    We receive Lync 2013 calls into Anywhere 365, a workflow where we can pick up incoming calls. So an outside user calls, and we pick up the call on an agent, let's say Lync1. Before transferring the call to Lync2, the call will be placed
    on Hold, and the uotside caller hears MusiconHold. Now when we have transferred the call, and the Lync1 has left the call. Lync3 and Outside are connected.  When Lync3 places the call on Hold, the oustide caller hears nothing. 
    We have tried it in other ways like calling directly from outside caller to Lync3 and tha works Ok. Also Lync to Lync internal works fine.
    We tried with Lync to Lync external. So an external Lync calls the same Lync1 user. When Lync1 places the call on Hold, the Lync1 screen says "Call on  Hold"  But the External Lync does not give any sign of being on Hold.
    Does anybody recognize this?

    Can you reproduce this first issue with other Lync users?
    Please run Lync Logging Tool to collect the log information on Mediation Sever.
    When you tried with Lync to Lync external, did you mean you make a Lync call between internal Lync user and external Lync user?
    These users should be Enterprise Voice enabled.
    There is no music on hold option if the Lync user is not an Enterprise Voice user so if a non EV user puts someone on hold there will not be MOH.
    Lisa Zheng
    TechNet Community Support

  • Directed call park MOH

    We have installed a multi-tenant solution. Two of the tenants use their own separate MOH audio sources for their devices. Both tenants would like directed call park numbers that need to be separate from each other. They would like their directed call parks to play their own music on hold audio source.
    1. I can't seem to find a way to change the directed call park MOH without changing the default MOH settings in the service parameters. Is there another way to do this?
    2. Is there a way to specify different MOH audio sources for different directed call park DNs?
    3. The callmanagers are version 6.1.3. If there is no way to have different MOH for directed call parks in callmanager version 6 is there a way to do it in callmanager version 7?
    Any help on this would be greatly appreciated.

    This issue has been identified as new BUG. Cisco is working on this.
    -M

  • MOH not working in Directed call park

    Hello All,
    After upgrading the voice gateway from 15.1(2)T2 to15.1(3)T4 im facing this issue.
    MOH is not working in Directed call park. We have 10 Directed call park numbers 100-109, users are parking the calls by pressing trasfer key (transfer key-->dial 100-->transfer key). The Music is stopped playing after the user presses the transfer key for the 2nd time. MOH is working fine in hold and call  park. I can see the MOH session in Show ccm-manager music-on-hold and the same MOH session is continuing after pressing the transfer for the 2nd time, only the music is stopping. There are some sites in the same cluster which MOH working in all conditons but the router is rnning with
    Using: 2900 series voice gateway with H.323, Centralized cluster.
    Assistace will be musch appricidated
    Thanks,
    Murali

    This issue has been identified as new BUG. Cisco is working on this.
    -M

  • Unity Connection transfer to external number plays music on hold continuously.

    We found an issue when transfer external calls out of Unity Connection (9.0 and 9.1) that the Music on Hold continuously plays and never connects the call.  
    The outgoing calls are going out SIP.  The call does get placed and does connect to the external number but it is promptly dropped as the transfer does not complete.  The calling party only hears hold music.
    Through testing we found that this only happens when the call goes out SIP.  We also found that the issue is resolved when changing the Transfer Rules from Release to Switch to Supervise Transfer.  
    Would we need to change each User's Transfer Rules to Supervise Transfer or is there another way to release the transfer?  Is this a bug?

    Hi Jennifer,
    Your issue seems to be as below.
    Problem 2. Call is Connected and then Disconnected
    The call is connected and then it is disconnected. The call transfer is successful when an internal extension initiates the call whereas the call fails, if the calling side is from PSTN.
    Call Flow
    PSTN>H323 GW>CUCM>Unity Connection Call Handler (Any Caller Input - Transfer to Alternate Contact Number)>External Number or CTI RP with CFA to External Number.
    Core Issue/Call Flow Analysis
    Here is an analysis of the call flow and the common problem for a failed call transfer:
    The First call leg is a H323 Fast Start, from the Gateway to the CUCM. CUC receives the call and transfers the call back to CUCM. CUCM in turn places the first call on hold and initiates a new call to the PSTN.
    The second call leg is a H323 Slow start. Finally, when the call is answered, the CUCM or the Gateway does not send H245 capabilities. This causes a timeout and the call is disconnected.
    Solution
    By default, Wait for Far End H.245 Terminal Capability Set (TCS) check box is checked. As a result, CUCM expects the far-end H.245 TCS before it sends its H.245 TCS. If this checkbox is unchecked, CUCM must initiate capabilities exchange.
    In order to resolve this problem:
    Uncheck the Wait for Far End H.245 Terminal Capability Set (TCS) check box.
    Or
    Make a change on the gateway so that the gateway initiates capabilities exchange.
    Enter these commands in order to configure a change required on the gateway.
    conf t
        voice service voip
       h323
              h225 start-h245 on-connect
            exit
    Thanks,
    Nishant

  • ICD Agent State- Music On Hold

    Hi all,
    I deploy ICD script on my system.
    But i have some thing i need to do to optimize my system.
    I want:
    - All agent state is always ready.
    - When customer call and wait for agent to answear, they will hear music ( now they hear no thing )
    Thanks first, will vote 5* if you can help

    Hi HD,
    Sorry for the delay in getting back to you. Here is some additional information;
    Music On Hold
    From this good doc;
    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp59089
    You may install the Cisco CallManager Music On Hold Disk that **ships with your Cisco IP Telephony Applications Server, or you may download one of two following files via the web:
    ciscocm-MusicOnHold, which is a set of wav files providing the entire music selection from the disk
    ciscocm-MusicOnHoldSampler, which is a small set of files offering a sample of music available on the disk
    ** I just looked and these files can be found at the attached link with CCO Login (Right down towards the bottom of the page)**
    http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33
    As far as your last question, maybe you are looking for the setting "Auto Available" for Agents. Check out Chapter 17- Page 15;
    http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
    Hope this helps!
    Rob

  • Music on Hold: Best Practice and site assignment

    Hi guys,
    I have a client with multiple sites, a large number of remote workers (on and off domain) and Lync Phone Edition devices.
    We want to deploy a custom music on hold file. What's the best way of doing this? I'm thinking
    Placing the file on a share on one of the Lync servers. However this would mean (I assume) that clients will always try to contact the UNC path every time a call is placed on hold, which would result in site B connecting to site A for it's MoH file. This
    is very inefficient and adds delay onto placing a call on hold. If accessing the file from a central share is best practice, how could I do this per site? Site policies I've tried haven't worked very well. For example, if a file is on
    \\serverB\MoH\file.wma for a site called "London Site" what commands do I need to run to create a policy that will force clients located at a site to use that UNC path? Also, how do client know what site
    they are in?
    Alternatively, I was thinking of pushing out the WMA file to local devices via a Group Policy, and then setting Lync globally to point to %systemdrive%\MoH\file.wma. Again, how do I go about doing this? Also, what would happen to LPE devices that wouldn't
    have the file (as they wouldn't get the GPO)?
    Any help with this would be appreciated. Particularly around how users are assigned to sites, and the syntax used to create a site policy for the first option. Any best practice guidance would be great!
    Thanks - Steve

    Hi StevehootMITS,
    If Lync Phone Edition or other device that doesn’t provide endpoint MOH, you can use PSTN Gateways to provide music on hold. For more information about Music On Hold, you can check
    http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
    suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
    Best regards,
    Eric

Maybe you are looking for