My Acrobat 9 pro stopped working. I do not have a hard copy of the download and need to be able to repair it. How do I fix it?
I purchased my Acrobat 9 pro as a digital download. It just recently stopped working and I don't know how to repair it. I need it up and running ASAP!!! Please help!
Hi ewansgirl,
To repair Acrobat you need to go to the 'Help' menu and select 'Repair Acrobat' installation.
To download a copy of Acrobat 9 : Download Acrobat products | 9, 8
Regards,
Rave
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Good day. I need some help... I just installed a new computer and I had to download Acrobat to my system. I have a paid subscription that I have not been able to use for a month because I keep getting the above error message. I have also placed below the "problem signature." I have uninstalled the program, rebooted my system, re installed the program as a "trial" and still can't get any where. My level of frustration is climbing... Is there anyone who has the answer? I've looked in the forums and have not found anything even close to my problem. Thank you for your time, in advanced, any one who helps me out.. Thanks...
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 11.0.0.379
Application Timestamp: 505fd1ce
Fault Module Name: AcroForm (1).api_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52b52715
Exception Offset: 1ff85705
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Hi marymike,
The crash signature is simalr to that mentioned in the thread: https://forums.adobe.com/thread/644139
Please try the suggested steps mentioned and check.
Regards,
Rave -
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I updated software and turned the phone off and on again. Any other suggestions? Thanks.
JoanJneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
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