My Bill: Feedback please

Hi all,
We want to make the billing and payment process as easy as possible for you. So we're improving our billing platforms to make it as easy as possible to access your bill and manage your account.
To help us make our billing service as useful as possible, we'd like to gather as much feedback as possible from you guys about our current billing platform. What works for you? What needs changing? Have you needed to call us because you needed something that wasn't available on MyEE or on your bill?
Please let us know and please be as detailed as possible. We take your feedback extremely seriously.
Thanks,

The key is that it should work. If it does not there should be a contingency system in place that you can switch too if your having problems. Online billing needs to always be available short of thermonuclear war. APPS: Your app should have ALL of the functionality of the website. it's not only 2014 but as the forefront of mobile technology in the UK its important to be a market leader in apps Utilising apps is crucial. Bills should be notified via a push notification and this notification should contain a link to pay if there is no direct debit on the account. The app should have a way to contact customer service personel in the same way you can twitter and facebook. Moving the conversations away from call centres (which we all hate) can only benefit us both. I would like to see a slide bar which increases or decreases the level of information about your account that the app provides via push - some people want more information than others and giving customer's control of that puts the onus on us to provide the info we need. One of the key complaints people make on these boards is data usage - they dont think its real, its not tracked and EE has no information to prove or disprove this. To rectify this I would have an opt in only tracker built in to the app that records internet usage by site and diplays it so the customer has visibility over it. In order to cover the costs that this would generate make the opt in service have a condition allowing the sale of your data usage information. Online account The key thing I would say is entering your online account should immidiately bring up your last bill on one side and your unbilled charges on the other. All information on bills and charges should be contextualised - a third party charge / 08 number etc would be automatically referenced to the database so that simply hovering over the charge would give you information about it including what it is, which company or contact the charge relates to and the date and time the charge was made. Direct debit charges would have an explanation of what the charge is and how to avoid it in the same way. The point would be to create a multilayed level of information that gets has the ability to cater for everyone without driving contacts in to customer services. Not everyone has the latest PC and browser. Have the ability to make your website and billing section simplified as its quite resource heavy currently Display a usage section which shows historic data usage month by month Have a section which allows you to read the notes added to your account. This will give confidence in what advisors are saying - a key complaint. It will also promote advisors doing the right thing making them more accountable.

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Dear Experts,
I have CIN configured in my pricing procedure and I am doing the complete sales process Order>>Delivery>>Billing
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Go to in SAP inbox
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Looking better and better!
I am testing in Google Chrome in Windows
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Message was edited by: Michael Trout

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My Bill: Feedback please

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