My Bill is not prorated

A month and a half ago, I decided that I did not want to be a customer of Verizon anymore. I decided to port my number to AT&T, since it was in the middle of the month I wanted to make sure that I would not be charged for the rest of the month. Since talking with Customer Support on the phone is often misleading I came to ask the question to the branch I had signed up for my service in. I explained my intentions and I specifically asked if the bill for the month is going to be prorated or not. The representative confirmed that it would be prorated. Also I did not know my pin so I had go to the branch and change the pin for me. Then I started porting over my number. Later I called Verizon Customer Service to confirm, the representative said that the service was still active and I will be charged a fee for the full month. The I went to the branch again, because I wanted to clarify these two controversial statements in person, an associate that was helping pulled up my account, saw the porting request and confirmed that the bill will be prorated and I would receive a final bill. Having got this confirmation, I went online and confirmed porting request with my new pin.
I have not got the final bill via mail, and I could not log in into online system, instead I just received a notice that there was balance to pay. The number was too big, so I had to go to the branch and spend 1.5h to find out that that I was charged for the full month, because they don't prorate if port out your number. But it is controversial to what I was originally. I was in the branch before and after porting my number, every time I was told that the billing would be prorated. Unfortunately, talking to an associate and a store manager did not help.
I think it makes sense to file a complaint, so I wonder if anyone had similar experience they would like to share?
Thanks in advance!
As a general advice: whenever you talk to someone from Verizon, make sure they put a note on you profile or try to get at least some sort of record that the conversation has happened and what it has been about.
So far, I find that AT&T Customer Service is mush better and faster, will see how it goes further.
Looking forward to your replies.

If you ported out a day before your bill closing date you would have no further amount owed since you pay in advance for service up to that date.
However you get no pro rata you just don't owe more to verizon. If you port out before you pay the next bill (one day after the bill closing date up to closing date you owe for the full month even though you ported out )
You did not port out on the last day of you bill date so you will owe.
Now you also did not need to call Verizon and tell them you were leaving. Simply walk into AT&T and give them your account number and pin. Which is normally the last four digits of your SSN.
They do all the rest.
You made the process much more difficult than it needed to be.
Good Luck

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My first bill is not what I was told

My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.

Mschma wrote:
My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.
The first bill is almost always higher because of prorated charges. So if your bill prints on the 15th and you started service on the 30th of the prior month, your first bill will have half a month's charge for the 30th-15th, then the usual month in advance charges for the 15th-14th of the next month. Discounts for autopay, I believe, take a month or two to show up. There is a plan for people 65+, and you should be able to change to that plan if you want to, just make sure the change is set to take place the first day of the next bill period.
The other $40 in charges probably include activation and possibly insurance on the phone, and you should be able to pull up a detailed bill in MyVerizon with each line charge described.
How did you start your service? Did you go to a store, call, or order online? The ETF for a smartphone is $350, not $380, and if you were not informed of that you should have been, although if I were setting up service with a contract, I ask the terms of the contract, like fees, time frame, service and all that. Did you enter the agreement under the impression that there was no penalty for early cancellation?
Finally, this is primarily a customer to customer forum with occasional input from reps. They are identified with a Verizon logo. If you need immediate action, you will need to call. I hope you are able to get everything straightened out and explained!

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Hi,
I am having an issue with Payment card processing (credit card). We are using SAP R/3 4.7. When I use manual authorization, the status of billing document still shows "A" incomplete. The status shows authorization successful but not settled in billing document.The accounting document when billed shows not cleared.We are not using any interface for credit processing. The authorization check is done outside of the system manually. We are planning to use manual authorization for all such transactions. I am not sure if any specific config is to be done or am I misssing something.
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Hello Sanjay,
Please also check to see if the field VBAP-ABFOR is filled for the line item (This is the Form of payment guarantee). Without this field filled the billing does not know that the item will be covered by payment cards.
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Dear Guru's
I am not SAP consultant.
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Hi malaini,
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Hi,
In one of regular scenario i got the Billing document not relevant at delivery header level in processing tab.
can plz advice me that what's the cause for this ?
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Hi Bhusan,
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Another check:
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I am trying to create billing document using <b>BAPI_BILLINGDOC_CREATEMULTIPLE</b>. Please check code below for my BAPI preparation. Problem is billing document not getting created, in return table message type I Message ID VF Number 044 Message <b>The item is not relevant for billin</b>g and SUCCESS table is blank. If I use same sales order via VF01, billing document does get created.
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GT_BILLINGDATAIN-ORDBILLTYP = p_fkart.
GT_BILLINGDATAIN-SOLD_TO    = GS_INIT_ITAB2-kunnr.
GT_BILLINGDATAIN-ITEM_CATEG = GS_INIT_ITAB2-pstyv.
GT_BILLINGDATAIN-REQ_QTY    = GS_INIT_ITAB2-kwmeng.
GT_BILLINGDATAIN-SALES_UNIT = gs_vbap-vrkme.
GT_BILLINGDATAIN-CURRENCY   = gs_vbak-waerk.
GT_BILLINGDATAIN-SHORT_TEXT = 'Test'.
GT_BILLINGDATAIN-BILL_DATE = GS_INIT_ITAB2-afdat.
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GT_BILLINGDATAIN-DOC_NUMBER = GS_INIT_ITAB2-VBELN.
GT_BILLINGDATAIN-ITM_NUMBER = GS_INIT_ITAB2-POSNR.
GT_BILLINGDATAIN-ITEM       = GS_INIT_ITAB2-POSNR.
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Dear,
It seems that you missed the reference document category field which is called "REF_DOC_CA" in that BAPI function.
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Edited by: Ki-Young Bae on Oct 24, 2011 4:52 AM

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Rewards will be given

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Regards,
Rajesh Banka
Reward suitable points.
How to give points: Mark your thread as a question while creating it. In the answers you get, you can assign the points by clicking on the stars to the left. You also get a point yourself for rewarding (one per thread).

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Try this support page provided by Apple...
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