My blackberry 9800 (torch) is dead...help!!

Hi...
I've had my BB 9800 for more or less 2 years now. Recently I forgot to recharge it and it wouldn't charge or show any light. I've just bought a new battery, thought that it might solve the problem but it didn't.
Could you please help me? Is there a way to revive it or is it time to let it go?
Thanks!

Hello ES001TJ
Welcome To BlackBerry Support Forums
With you new Battery try the application loader to force the detection and try to load the OS, See if that helps :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Good luck.
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Similar Messages

Update Apn data setting for BlackBerry 9800 torch.

How can I update my Apn data setting on the BlackBerry 9800 torch? Because I am on the AT&T pay as you go plan, but on the pay as you go plan the phone as no mobile network but I have to use the wi-fI because on the 50$ unlimited plan is only talk and text, so I am trying to go to net 10 because unlimited talk and text and web and I have the unlocked code so I can take it over to net to but I when net 10 web page and they say I need to Updated the Apn data setting that the phone will work right, can someone help me, even if I have to someone besides net 10, just so the phone works at 100%.
Solved!
Go to Solution.

Hello!
Here is a KB with instructions:
KB05327 How to set the APN settings on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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SatNav application for BlackBerry 9800 Torch

Hi,
I hope you will be able to help me.
I have a BlackBerry 9800 Torch and I would like to install a SatNav.
I have seen many navigation applications via the BlackBerry App World website but none off them seem to be very good!
My network provider is Vodafone UK and when I had my Storm 9500 I had the Vodafone Find & Go application (Find & Go is a branded Telmap Navigator application) installed which was a fantastic SatNav. I then bought the Storm2 9520, however, the Find & Go application was not compatible with the Storm2 which was very disappointing.
I have now purchased the BlackBerry 9800 Torch and would like a SatNav application. I have spoken to Vodafone and they have informed me that the Find & Go application is not compatible with the 9800 and as far as they know there are no plans to make the Find & Go application available for the 9800. Vodafone suggested downloading the Telmap Navigator from Telmap which is what BlackBerry use.
I have been on the Telmap website but the Telmap navigator is not available for the BB 9800...which again is very disappointing.
I am a little disappointed and I would have thought that with a SatNav application as good as Telmap Navigator, that has been available to pretty much ever other BlackBerry device, would be available for the BB 9800 Torch as it is the BlackBerry benchmark device.
Could anyone please tell me if Telmap Navigator UK & Ireland is available and compatible for the BlackBerry 9800 Torch?
If not, is it likely to be available for the BlackBerry 9800 Torch and when?
Or, because the other SatNav applications on BB App World are not very good...can BlackBerry suggest a alternative SatNav that is as good as Telmap that is available for the BlackBerry 9800 Torch?
Thank you
Pete

Hi Pete
I couldn't agree with you more.
No sat nav on the torch is a definite turn off. I had a 9700 previously and had telenav running on it (£5.00 per month on your phone bill) but they tell me that they aren't building a version that will support the torch because their main contact in the UK is T-mobile and (they say) T-mobile aren't supporting the torch. Telenav are the company that produce ATT navigator for the states which is basically just a branded version of Telenav. AT&T navigator is available in the states...
I'm not too fussy, tomtom, copilot, navigon, garmin...someone take my money and supply me with a sat nav app please!
Andrew

Blackberry 9800 Torch not starting up or entering Safe mode

Hi all,
I am owner of a Blackberry 9800 Torch for about a year and now it does not startup. I turned the phone off last night and this morning it does not start up. I didn't make any changes to the phone so very strange.
The behaviour is that when I take the battery out and it turns on, the load screen start but the little white line only starts a little(2mm line) and then it restarts and does the same thing and loop over and over again in this till battery runs out.
I have tired to enter Safe mode by holding in the Escape bottom when the load screen starts or when the red light turn off but it does not enter Safe mode.
Please can anybody advise how I can fix this?
Thanks in advance,
Stefan

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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Solved: SYNC address book on mac with my blackberry 9800 Torch

ok the issue is that brand new out of the box the 9800 will (at least did not with me) not work with my mac at home for sync to address book.
Issue #1, the CD that comes witht he phone is the small one, so don't bother trying to use that cd in your mac, it will get stuck and you'll have to find a mechanical way to remove that cd out of your mac.
Solution to this issue is to download the BB Desktop Manager from the BB website.
ok so now you are running the BB desktop manager. looks simple and cool... Ical syncs up fine but the address book doesn't
A work around is to sync up with GMAIL and then add the GMAIL contacts to your BB phone. its a bandaid fix. not the solution.
Ok so on to solving this :
Step 1, if you are like me you enabled the WiFi on your BB phone. don't get me wrong WiFi works good, not great but good. Temporarily turn it off... yes RIM you have a bug with your WiFi tool on your BB phone that causes apps from your BB apps store to not download correctly. (COD Timeouts) ok so now that you turned off the WiFi, go to your browser on your BB phone and head on over to : www.blackberry.com/messenger
download that app update. with WiFi, it times out after a few minutes. when WiFi is turned off, it downloads rather fast. Once it downloads your phone will reboot, wait a few seconds/minutes then connect your phone back to the BB Desktop Manager. In my case it SYNC'd up fine on my Calendar and Address Book.
Please post your BB model and issue you had/ if this solution helped you. Thanks.

quick question before i give this a shot -
when you say that your address book is synced with your Torch, does that include more than 2 phone numbers per contact, all addresses and email addresses?
my boss can sync with address book, but only two phone numbers. some contacts have up to 7 numbers saved on her mac's address book.
thanks!

Blackberry Desktop Software and 9800 Torch

I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT5847 I have a blackberry 9800 and a macbook pro OS Mavericks 10.9.2. I want to sync my notes, contacts. Please help.

I have a blackberry 9800 and a macbook pro OS Mavericks 10.9.2. I want to sync my notes, contacts. Please help.

Try syncmate 5 expert http://www.macupdate.com/app/mac/26317/syncmate-expert
BB desktop software uses syncservices which is no longer in Mavericks.
BB Link should work but not on your phone.

BB 9800 TORCH Unable to Connect to JVM in Loader - Boot Looping

Hello Everyone,
arghhhhhhhhhhhhhhhhh "needed to get it out"
Can anyone help with my problem im having with my BB 9800 Torch? Pls
1. Doesnt Turn On (I Get red light for approx 1 min with charged plugged in ONLY / then changes to charging sign on screen.
2. If chargers unplugged nothing happens no lights nothing (tried all battery pull far from this now)
3. Install all the software needed to do a full re-install BBSAK + JL_Cmder + Loader "to no avail"
4. When using the above said software i get an error on the COMPUTER saying "Cannot connect to JVM" Click either retry or cancel. the phone then seems to be going into a LOOP again, the windows device notification sounds every so many seconds.
Phone also never changes from a black screen with battery sign with lighting strike through it!
Prior to the above the phone was fine, does anyone know what this could be as it seems that most other threads and posts about JVM Errors seem to have a specific code and this one doesn't. I have also come accross others with my issue and no-one seems to know.
Kind Regards
Craig

Hello ukmgdrool,
Sounds like your BlackBerry® Torch™ 9800 smartphone is restarting and losing connection with the BlackBerry® Desktop Software during the BlackBerry® Device Software reload.
You may want to try reloading the BlackBerry Device Software without the battery inserted in your BlackBerry smartphone. After clicking "Install Update" or "Finish" and the reload starts, reinsert the battery only once it has reached the "Connecting to JVM" stage.
For more detail, please see: How to force the detection of the BlackBerry smartphone using Application Loader. www.blackberry.com/btsc/KB10144
Please note: This process will remove all data from your BlackBerry smartphone.
Thanks.
-FS
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Unable to synch BB 9800 Torch with Outlook Calendar

I used to be able to synch my BB 9800 Torch calendar with the calendar in Outlook. This now seems to be not possible. Is there a solution or just a failure on the part of BB to inform
Solved!
Go to Solution.

Hi and Welcome to the Community!
Sadly, from such a brief report, it's rather difficult to determine anything..."seems to be not possible" is rather a sparse amount of detail. What changed between the last time it worked and the first time it didn't? How exactly does the problem manifest? Are there any error messages? Details always enhance understanding, and understanding is a key prerequisite to providing useful guidance.
In any event, I may suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My blackberry 9800 has 0 mep attempt left

good day,please i have a blackberry 9800 and its at&t, i traveled
abroad to visit one of my cousin,so i wanted to use a new sim in
it,and its asking me for a mep code,i dont know what it is so i
dropped it,my cousin has entered a wrong code now its saying 0 attempt
left.what can i do to it please.please let me know what i can
do.because i really need to make some calls.

See this thread:
http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-Torch-9800-0mep-attempts-Locked-fo...
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9800 torch and vista syncing issues

Hi all
I have read this forum forwards and backwards. I have a 9800 Torch purchased 2 weeks ago. My computer is Windows Vista 32bit Home Premium Edition. I installed the desktop manager 6.0 as soon as i purchased it. I began with out being able to ever sync my organizer to my phone. I have tried EVERYTHING i have read in the forum. I couldn't get Facebook to stop sdding to the calander, so I deleted the application. after deleting and restarting my torch, my torch is still reading the calander from FACEBOOK. I wiped all applications I installed. still no luch with sync. I apparently do not have the ability to turn off wireless sync, due to the fact I cannot locate that option anywhere in the settings for contacts, calander, or in the main settings. I love this phone other than this one issue. I have tried to get my calander to load onto the phone via yahoo and gmail and google calander, no luck there either. I called AT&T and they can't help, say they don't have a tech support dept for this phone yet. Blackberry wants me to pay for support that I think should be available for the first 30 days and I think this is BS. If someone has any clue how to help me with this problem, I would greatly appreciate it.
Thanks in advance
Stacy

Which email program on the computer are you trying to sync the calendar with?
You can disable wireless synchronization in your device calendar in Calendar->Menu->Options. Click on the calendar you have selected as default calendar (Options->Advanced Options->Default Services) and uncheck the wireless sync check box. Then try setting up synchronization again.
-FS
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Desktop Manager won't back up 9800 Torch

I can not get Desktop Manager to back up my 9800 Torch. ALthough it "sees" the device ( in that it identifies it as 9800 and the PIN number), when I try to back up the phone the option is grayed out. When I try to connect it gives me a message like " Can not connect to device. If battery is dead or it is rebooting, try to connect later"

Hey SRinger1,
Welcome to the BlackBerry Support Community Forums.
Are you able to setup a synchronization in BlackBerry Desktop Software, or is that greyed out as well?
Also I would suggest to perform a clean uninstall of BlackBerry Desktop Software: www.blackberry.com/btsc/KB02206
And then re-download BlackBerry Desktop Software at www.blackberry.com/desktop

Severely Underwhelmed 9800 Torch

I have now spent over 3 hours scouring the web. All because of 9800 torch. It will not connect to an iMac and it will not connect to windows 7 pro. I even made it so my osX computer booted to 32 bit mode and know that it is in 32-bit mode only for this crappy substandard software to not work correctly. He is a better question @blackberry really why do you make software that does not support a 32-bit computer in this day and age? Really #FAIL. I have tried different usb connectors works on my android phone works on iphone does not work for balckberry well I guess we all know by now why your market share is dwendling.. Thanks guys can I reverse bill you for my time lost on your device?

Hey berryhaterforlife,
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
Are you using a BlackBerry USB data cable when connecting the BlackBerry Torch 9800 to the Mac or PC? Also does it show it is charging when you plug the USB in? Does the wall charger charge the BlackBerry Torch as well?
When was the last time it could connect to the computer as well? What version of BlackBerry Desktop Software is installed as well?
I look forward to your reply.
Cheers.
-ViciousFerret
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Blackberry 9800 blank screen

My newly purchased Blackberry 9800 has just gone blank. I'm so sure it's not a battery problem because I have tried other batteries. It just happened abruptly. There was no physical damage to the device. The device, fully charged has been on, and when I tried making a call later in the day, I found a blank screen. When I did a hard reset, the screen remained blank with the indicator light beaming red for a few seconds, and then flashes red light four times at rhythmic interval. Please, what is the issue and how can it be quickly resolved?

Hi don7g,
Do you have access to a computer with the BlackBerry® Desktop Software installed? If so, is the BlackBerry® Desktop Software able to connect with your BlackBerry® smartphone?
If it is, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows® "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
If the BlackBerry® Desktop Software is unable to connect with your BlackBerry® smartphone, I would advise trying to force a detection by starting a BlackBerry® Device Software reload without your battery inserted. For further steps, please see the following KB articles:
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that the last process will remove all data from your BlackBerry® smartphone.
Since it is not detected by your computer, you will not be able to backup your data first. If you have a previously taken backup file, you can restore your data from that backup.
-FS
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Blackberry 9800 touch smart phone

I have recently purchased a new Blackberry 9800 touch smart phone and I am unable to connect to the internet, it tells me I need an Enterprise password, how do I get this, because it seam like I can't send emails or seach the internet until I activate my phone. where would I fine this activation password?
it say's when I try to email, activate your enterprise account,enter details provided by your system administrator.
So, what dose this mean? I haven't got a clue. Help!!!

That message will appear for one of two reasons. One, the phone has an IT policy on it or two, you don't have a proper BIS (BlackBerry Internet Service) data plan with Vodafone.
If you don't have a BIS plan with Vodafone, you'll have to give them a ring to activate such a plan if you wish to fully appreciate your BlackBerry. If you do have BIS with them, then you'll need to do a security wipe of the phone to remove the IT policy. This can be done by going to your homescreen and following Options>Security>Security Wipe or Options>Device>Security>Security Wipe, depending on which OS your phone is running.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My blackberry 9800 (torch) is dead...help!!

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