My brand new iPhone 5S is showing someone else's Apple ID?!
I recently bought a new iPhone from the Apple Store. I currently have an iPhone 4 so I am trying to restore my new iPhone from iCloud back up. However when I put in my Apple ID and password and then select my most recent back up to back up from, it asks me for the password from someone else's email address?! I do not recognise this email address at all, have Apple given me a second hand phone?!
Take it back to the store where you got it.
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Hi,
Can anyone advise why my brand new iPhone 6 Plus showing Lifetime 2 hrs 41 mins under Settings/Call Time? I did not even use the phone to make call yet!
Thank you.
Regards,
SC.Hi
I meant when they test a percentage of devices as part of quality control - to make sure that a particular batch of phones is defect free and market ready
The Call time is apparently the total time one spends talking on the phone between total resets and wipes
http://forums.macrumors.com/showthread.php?t=1378469 -
New iPhone 5 shows someone else's Apple ID
Hello
I have just upgraded to an iPhone 5s. I've just tried to update/download some apps but when it asks for my Apple ID it is showing someone else's e-mail address.
I have been into settings and it all looks ok in the App Store bit (has my Apple ID). But it's not letting me log in to check.
All is well on my iPad......
Can anyone help as I'm confused.
Thanking you in anticipation .......
JoMy guess is something went wrong with the transfer.
I would go back to the store and try to talk with the same person who helped you the first time to see if they can help.
In Settings>iTunes and App Store, do you see your Apple ID or the other one?
And did you previously have an iPhone or did you have a different kind of phone?
~Lyssa -
Bassically i just got my new iphone 5, everything was going fine up untill the Apple ID login box started appearing and then dissapearing before i get the chance to type the password. It pops up every 10 to 20 seconds, and dissapears just as quick as it popped up. I have turned the device on and off, and I have rebooted it. I checked for 'waiting downloads' or 'paused downloads' and there are none. i can still use everything on the phone, but this log in box popping up so often is going to get extremely annoying, im already contemplating sending it back!!!
PROBLEM SOLVED! HAHA
I did a full restore via iTunes. -
Any one that can help me with this problem?
I have tried to switch sim card with another iPhone - my simcard works perfect on the other iPhone.
Re installed the software
Tested voice memos - seems OK
Homebutton - then loudness + /-
HELP-same problem started today. very frustrated that i have a 400 paperweight. i can hear them but they cant hear me either... trying to restore phone now.... ANGRY!!! if you have a fix someone pass it along.
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When I try to update apps in App Store show someone else's Apple ID
cannot login to App Store show another id
Each application has the associated Apple ID stored inside it. This can't be changed without deleting and redownloading it.
(108510) -
I can not view emojis correctly on my brand new iPhone 6 and happens no matter what generation phone and my txt are freen when I send them to someone instead of the normal color. Plz helpu
Hey John,
If you are having an issue with emojis on your iPhone, I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting emoji issues - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
with brand new iphone 4s when plugging into computer itunes shows a blank page with an apple logo in top left and a small lock in the top right. right clicking iphone under devices shows only eject.
Having same issue here:
https://discussions.apple.com/message/19043181#19043181 -
My son recently sold my old iPhone to someone. Now everything He texts on his new iPhone is also showing on the phone he sold. Can someone instruct me on how to control this? I'm confused.
Why was the phone not erased prior to selling it?
Change the password to the Apple ID account that's used for iMessage on both devices. -
Cannot restore my brand new iphone 4s ,got stuck in DFU mode and itunes shows error code (-1) please help?
repeatedly tried from diffierent computers and the same error code pops up (error -1)That's a hardware problem which will require a trip to the Apple store for evaluation, unless your phone has been jailbroken, then it's a corrupt hosts file (and we can't help you with that here as it is against the forum's terms of use).
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The title says it all.
Some background info:
1. I purchased the iPhone 6 Plus new in the box at Target on January 10 2015. The phone has only ever been mine, and it was not a refurbished device.
2. Absolutely no one else has access to my PC or iTunes, whether it be physical access or knowing my usernames or passwords.
What happened;
1. Phone fell out of my hand face down on my patio. It had the leather Apple case on it. Picked it up and sure enough the entire front screen was smashed.
2. Phone responds to touch, but not property. I contemplate doing a backup and then resetting but I skip that and just do a "erase all content and settings"
3. Phone reboots and prompts me for this Apple ID (x*****@1*****.com) to log in.
4. That is NOT my Apple ID, not even close
5. I have no idea how the strange Apple ID is now embedded in MY phone, I have absolutely no way to access my own phone!
What I have done:
1. Called and spoke to several Apple reps; technical, Apple care, customer service, and then finally a senior supervisor named Matt.
2. Matt spent over an hour on the phone with me discussing this and he decided I should email him my proof of purchase directly through an Apple link that he emailed me.
3. I scanned every document I had with the receipt, paperwork, IMEI info and sent it over. He reviewed and says he will have to put in a request to do a force unlock which will remove the strange Apple ID and allow me back in
4. I set up an appointment at the nearest Apple Store to fix the phone. They do not know of the Apple ID issue and I was told they wouldn't be equipped to handle that anyway until the phone would be able to be unlocked.
5. So now I have to wait for Apple to force unlock my phone before (hopefully) my appointment on Tuesday so I can get in to it and they can fix it
Now from all the people I have talked to and all the Googling I have done I have found no reference to this happening to anyone ever. The only related incidents like mine is if someone bought the phone through another consumer or sold it online and did not wipe their ID properly. This however doesnt apply to me since I bought it from Target, unless they sold me some second hand phone.
Any opinions or insights on what it is that has actually happened to my phone from the time it broke and rebooted to magically having someone else's Apple ID as the authentication?
I really hope someone here has some insight.
Thank you.The answer is very simple: You were not the original owner of the phone. Target sold you a phone that had been returned. You can verify the date of the original sale here: Apple - Support - Check Your Service and Support Coverage. I suspect you will find that the warranty expiration date is not one year from the date that you bought it.
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I just got a brand new iPhone 4S on a contract from my local Three store. When I used the cloud restore to put the data from my old 3GS onto the device, it's prompting me for an Apple ID login with an email address (hotmail) that isn't mine! My old phone has NEVER had any Apple ID other than mine log into it, and the new one's a sealed box that I've opened and set up from scratch. Can anyone please explain this? I'm worried there's some kind of problem with my iCloud data being mixed with someone else's or something... Since I logged in with my own ID, it's downloaded the data perfectly fine, but I just got the Apple ID prompt again a moment ago with this same hotmail address in it... I'd be very grateful for any explanation!
In iTunes on your computer, select the Purchased section under STORE in the left column. Click on the first track and choose "Get Info" from the "File" menu.
In the "Summary" tab you'll see details of the purchaser of the track. Click Next to go through all your purchased music one by one until you find the ones you need to get rid of.
Unfortunately, there are no smart playlist rules that can filter tracks by the purchaser that I know of. -
I just bought a brand new iPhone 5 (White and Gold) and have been having trouble keeping it connected to my BlueTooth Stereo. The stereo was purchased brand new back in September and is current on all software. Before I had my iPhone 5, I had the iPhone 4 and had no troubles with it connecting or remembering to connect to the stereo when it was in range. Now, in order to connect to it, I have to first "forget the device" then search for it again, find it, and connect. As soon as I turn either the stereo off, turn the iPhone off, or switch modes on the stereo (to CD mode, radio, etc) it loses the connection and does not pick it up again. It still shows up in my list of available bluetooth devices, but when I try to connect it says "Connection Unsuccessful: Make sure '____' is turned on and in range" which of course, it is.
I bought this stereo because I am a music teacher and use my phone frequently when teaching my classes. You can probably imagine how cumbersome it becomes when after each class if I have alternated between using my iPhone to play music or switching to CD mode, I then need to "forget the device" and follow the steps I outlined above to get it working again.
Has anyone else had this problem with the new iPhone and does anyone have a solution (I HOPE!!!!!)
Thanks!
-Disgruntled Music TeacherI've not seen this type of behavior, but see if this support document helps. http://support.apple.com/kb/HT1664
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Siri not working on brand new iPhone 4S - using 4G or Wi-Fi
Siri not working on brand new iPhone 4S - using 4G and Wi-Fi
I have tried multiple times over numerous days in multiple locations
Any hints?Well to start your iPhone 4S does not have 4G... it just shows 4G at the top of the screen..
Try turning SIRI off and on.. if that does not work
Settings>General>Reset>Reset Network Settings..
Because SIRI is a network connection to a server nothing more.. it is not on your device so nothing is wrong with your phone..
Also SIRI is in BETA... and not 100% -
I have just received a brand new iphone 4 in the mail. I have plugged it in using the apple wall charger for around 3 hours now and it does not seem to be doing anything. Tried to plug it into the computer, again no response. Trying to turn it on has not had any success either. Should I be concerned that the screen is blank and not showing a charging symbol?? Have I missed some vital step in set up??
Thanks for your help!!!!Try resetting the phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release.
Then, launch iTunes & connect your phone...what happens?
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