My broadband has started dropping.

My broadband has started dropping, about every 30 mins....never had a problem like this and have had BT broadband for quite a few years now....don't understand what the problem is...not vey technical either

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

After working fine for several months, my iPhone 5 has started dropping bluetooth connectivity for 2 to 5 seconds at a time with my Sony MDR-1RBT headphones. The headphones work fine with other devices. I haven't moved to ios7 yet. Any ideas?

After working fine for several months, my iPhone 5 has started dropping bluetooth connectivity for 2 to 5 seconds at a time with my Sony MDR-1RBT headphones. The headphones work fine with other bluetooth devices. I haven't moved to iOS7 yet. Any ideas?

What user troubleshooting have you done on the phone? The steps are restart, reset, restore from backup, restore as new. Understand that a restore will put the latest iOS on your device. It is also possible there is a hardware fault on the device and the Bluetooth is failing. Anything is possible given the scenario you describe.
And as far as iOS 7.x is concerned, we have 5 different iPhones here at home, all with the latest iOS, a 4, 4s, 5c, and 2-5s and all are working just fine. So, a blanket statement such as the one provided by the other poster is not completely true. Others are not having any issues at all either.

The first generation iPad has started dropping apps

Heya guys,
I've had an iPad from day one and it's my most prized possession, it goes everywhere with me and I love how it has given me so much entertainment. I missed the iPad 2 and decided to wait for the iPad 3, so like many I'm keen to hear what they have in store for us this week.
In recent weeks I have noticed that many of my apps, like flickr, safari, Facebook (think this an app specific prob) and many others are just dropping back to the home screen. I restart the iPad and in the most part this fixes the problem for an hour or two but then it starts again. I know I know it's a first gen iPad but it seems to be doing this far more than when I first got the system.
Has anyone else noticed this? I'm giving my iPad to my wife when iPad three comes out but until then I'd like to see if I can sort this out.
Cheers

1. Double-click the Home button to see all Inactive Apps in Task Bar
2. Hold the Apps down for a second or two until you see the minus sign
3. Tap the minus sign to close App
4. Tap center of screen to return to Home Screen
5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo. Ignore the red slider

The car bluetooth for my iPhone 5 has started dropping

Since the last security update on IOS7. Is anyone else having this issue and if so, have you found a solution?

What user troubleshooting have you done on the phone? The steps are restart, reset, restore from backup, restore as new. Understand that a restore will put the latest iOS on your device. It is also possible there is a hardware fault on the device and the Bluetooth is failing. Anything is possible given the scenario you describe.
And as far as iOS 7.x is concerned, we have 5 different iPhones here at home, all with the latest iOS, a 4, 4s, 5c, and 2-5s and all are working just fine. So, a blanket statement such as the one provided by the other poster is not completely true. Others are not having any issues at all either.

Broadband Speed starts at 7Mbps then drops to aro...

Hi.
I opened my BT BB service a few months ago and was initially getting around 7Mbps, but it has now dropped to around 1.8.
If I reset my router it goes back to 7Mbps and then drops back to 1.8 within the hour.
Any help would be appreciated.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My MBP has started to send out TCP packets larger than the MTU on the NIC - is there any place that this can be overriden?

Got a very weird issue here and wondering if anyone has any other ideas. Basically over the wired NIC only, my Mac has started to send out large HTTP/HTTPS packets from the browser (> 1500 bytes) Captures show packet sizes from 2000 all the way to 4000 sometimes. This happens in Firefox and Chrome so doesn't appear to be application related.
This causes fragmentation issues and traffic drops which basically causes most of my websites and tools to crash and burn (and I get all sorts of SSL errors from applications, etc).
It appears to be limited to just TCP packets as pings with the DF bit set will not send any larger than 1500 bytes.
However if I switch to wireless, everything works fine and captures show the correct maximum packet size of 1500 for all packets leaving my client.
The MTU on the en0 interface is 1500 as per ifconfig and I made sure that it was set to 1500 in Network config panel (because there is an option for jumbo frames there which bumps up the MTU).
A packet capture also shows that during the three way handshake the TCP MSS is successfully sent and negotiated as 1480, but then it appears to ignore that when sending packets later in the TCP stream.
I've rebooted, upgraded to 10.7.4, checked the "sysctl" outputs and matched against a Mac not having the issue.
This is the newest MBP 15 inch model.
Any other ideas on things to check?

Have you used any sort of "tuner" software? You are obviously an advanced user. Sometimes we hack things up and forget about it later. If you are sure you didn't do that, maybe poke around with IPv6 settings. Supposedly people are trying to enable that and it is going to be a disaster.

BT believe my broadband has been installed but it ...

Hi all,
I'm in a frustrating situation at the moment where BT believe that my Infinity 2 Broadband has been installed when it has not been installed. I am currently being charged for Broadband and am unable to book an appointment for anyne to fit my Broadband. Furthermore, the call centre and online chat people do not appear to know anything about Infinity and the white fibre modem. This is the story so far:
I moved house on the 20th Febraury and booked an appointment a week later to have my broadband installed. I get my appointment for the 5th March for the install. It's a little bit of a wait but I'm fine to hold out for the 8 days.
On the 5th March, the BB engineer arrives, he's clearly one of the contractors I've heard so much about! I'm not fussed, I see no reason why this should be anything other than a routine job. After about 30 minutes of firendly chat and a few trips by the engineer to the curb and back, he informs me that the phone line is not working. In his words, "Your line is activated on the system and I can see it in the cabinet in the street, but it's not coming in to the flat, at least not through this socket.". "Can you fix it?" I ask naively. "Nah, I only deal with the broadband install, I can't touch the line!". I'm frustrated but I understand it's not his fault. Perhaps my disappointment was evident and shared by the contractor as he informed me, "I'm as annoyed as you are, I don't get paid unless I can mark the job as complete!". In a brief conversation following this, I found out the company he worked for was "Quinn" something and that he would raise the fault for me on the line so that someone could come and fix that.
Although frustrated at this point, I had no problems with the contractor, he seemed fair and his explanation of both the problem and his inability to resolve it seemed fair.
It turned out he did not raise the fault so I raised the fault on the line myself through the website when I returned to the office. The very next day, BT sent me a text saying that my Broadband had been activated. I log in to the website and see the fault I have raised on the line next to a bill for £20 - my first month's broadband charge. My assumption at this point is that the contractor either deliberately closed the job he had for my broadband as completed or accidentally did so (I believe a responsible contractor would have corrected the latter mistake).
So the engineer to fix my line was due on the 7th before 1pm. I take another half day off work and sit and wait. I hear literally nothing from BT all day and by 14:30 I give up and go to work. I call the team in India to reschedule and they assure me this time that he will come on the 8th before 1pm. To avoid me waiting in and missing more work, the lady on the phone says she will inform the engineer to call me 30 minutes before he arrives at my house so I can make my way there in time (I work 20 minutes away). On the 8th, in the middle of a meeting, I get a call from a BT engineer asking me how to operate the gates to the flats. "Oh. You're already there?" I ask. "Yeah, are you not in?" he replies. "No, I was told you would call me 30 minutes before so I could get back there to let you in!". "Well I can't wait 30 minutes mate, I'll just have to sit here for 15 and then mark the job as unable to complete.". Somehow, we mutually agree that if I ca get home in 20 minutes, the engineer will wait for me to let him in. Luckily I make it inside 15 anyway and let him in.
This guy is from OpenReach and I have to say, despite what might have been a bad start, he was nothing but professional in doing his job and explaining the problems as he went along. It may have taken around an hour, but eventually my phone line was up and running. Regardless of my experience with the Broadband guy, this is the level of service I would expect when I have a problem with a service provider.
So now here I am. It's the 11th following a weekend where I failed to visit my mother for Mother's Day whilst simulataneously using it as an excuse to get nothing done at home, including calling BT. I have just made that call where I soent 5 minutes struggling to communicate with one woman who decided that my Broadband had been installed and maybe I just needed help plugging it in. I'm seeing the funny side and after explianing several times what has happened, I get put through to "Level 2" (sounds like I'm playing a game!). The Level 2 person has a faulty headset which means that the most important word in each sentence is completely replaced with white noise. I feel a little embarrassed that I have to ask her to repeat everything. She then seems to identify the problem and apologises multiple times for the errors on BT's part as she types furiously on her keyboard (I'm not sure if it was furious but I can hear it through the dodgy headset). For some reason I'm transferred to my mobile where she calls me (it's convenient and I'm sure the reason was explianed behind the white noise somewhere) and after a wait littered with apologies, I am asked to hold on while she just...
...and then there's silence. Silence broken only with me saying "Hello?" multiple times in many different ways. After about 90 seconds, I explain that I can't hear anything (in the hope someone is hearing but not able to speak back) and that I'm going to hang up.
And that's when I decided to write this post, whilst waiting for the call back. It hasn't come. I'll keep you all posted but in the meantime it would be nice to know where I can send a letter to voice my frustration and also how I can get my money back for the Broadband that I am still unable to use.
Thanks!
Dan

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Drop frame - how do i know if my fotage has a drop frame?

hello,sorry about the stupid question,but dhow do i know if my fotage has a drop frame or not?
thx

To see if the footage you captured was recorded with drop frame (the default) or no-drop frame timecode, right-click on a clip and select Item Properties to check the frame rate.
For the 'dropped frames' question, if there were timecode breaks or other problems with the recording on the tape, FCP will either abort capture at that point, or start a new clip depending on what you've told it to do in preferences. The dropped frames on capture condition can also happen if there is a data throughput problem (I/O error) during capture.
For dropped frames on playback, you may sometimes get that warning if your system can't keep up with RT playback. To see if there actually are dropped frames, go through that section of the clip frame-by-frame to see if there appear to be any.
-DH

Hi i have an itouch 4th gen the problem is that the front cover has started to come away, looks like the glue is drying up, ive got older ones and they are still working fine. Has anyone else had this problem and if so what can be done about this. Thanks

Hi wondering if anyone can help me, i have an itouch 4 gen and the front cover has started to come away, it hasn't been dropped or anything just started to come away ( although i did notice that it was heating up drastically ) looks to me like the glue has dyed up and as usual the guarantee had not long ran out. Has anyone else has this problem if so what can be done about it. Thanks

SOme users have reported that their screen has come a little loose but very few.
Try fixing it yourself
iPod Touch Repair – iFixit

My mac has started sending yahoo emails out as if they were being sent from an old gmail account I haven't used in years. Why has this just started happening?

My mac has started sending yahoo emails out as if they were being sent from an old gmail account I haven't used in years. Why has this just started happening?

It is important to understand that Mail uses TWO servers, a Receiving Server and a Sending Server.
When you create a new mail message, or reply to a message, the Sender server is shown in the message composition window like this:
That drop-down window allows you to select which of the Sending Servers you previously set up should be used.
In general, once you choose a Sending server, its choice will "stick" for all future replies to messages from that Receiving mailbox.

Broadband connection keeps dropping, often without...

Equipment: I have an ancient hub (curious- do we get updates to these or do we just have to make do for years on end?), the first black one which is curved and it has been fine since I got it from a friend some years ago to replace the dinosaur white one BT supplied me with the day I got Broadband.
It is plugged directly into the master socket via a filter which has the only other other piece of equipment on it- a phone.
The Problem: Since about the time I had the BT Talk function turned off (December 2013) the Broadband connection (not the Wifi) has been dropping daily. After that date I noticed that it would drop just whenever I got a call on the landline phone. I didn't address it then because I get perhaps five or six calls a week on my landline and so it was not noticable or an issue.
But tonight it even dropped after just a few seconds in a Google Hangout; something I was able to do last week without problem. I am assuming it is because of the talking, as it must be similar to Skype etc? In total it has dropped randomly about 7 times and 6 or so times during the Google Hangout which I had to abort.
Summary of problem: Basically it is as though the removal of the BT Talk triggered the Broadband connection problem which is increasing in frequency and severity.
Actions taken: I have power-cycled, checked that I don't have a buzz on the phone-line, unplugged, checked and replugged the two cables (power and phone cable to hub). They are not damaged/loose/wet/different from normal. I have also used the trouble-shooter online at BT.
Aside: What I can say is that over the years I have had horrendous problems with total loss of Broadband/telephone and even worse service with BT constantly blaming my "equipment" for the problems and every single time it turned out to be their equipment or even their engineers at fault (one simply unplugged us at the junction and gave our line to someone else and, though, I reported it within minutes of it happening and why, it took days for them to undo) so that I am not entirely surprised that something is amiss.
Question: I am hoping someone here has an answer so that I don't HAVE to phone yet again (I have spent in excess of 60 hours on the phone with BT over the lifetime of this service with 37.5 spent to resolve one incident) or, worse, get billed £480 for nothing. DOES anyone know what I can do to sort this? Does anyone know what is wrong?
Please and thank you.
may you always do for others and let others do for you ~Bob Dylan

Thank you for your reply john46.
It sounds like a possible high resistance joint have you tried connecting to the test socket and see if that resolves the problem it will also remove the risk of any charges when an engineer attends as they will have to to resolve the problem
Yes.
The only thing I haven't done is tried another filter. Will try that tomorrow. However- it does seem awfully coincidental and nothing has changed here with the hub sitting less than four inches from the master socket as it has always done.
Then again it could just be that the hub is not up to par and the removal of BT Talk might just have been its death knell (mind you- I didn't even have a BT Talk phone any longer- that would have been with the first hub at the princely sum of £70 which never worked due to our line just being too "poor" or something very technical like that).
I am not sure where you have got the figure of £480 from as you will only be charged it the fault is found on your internal wiring or equipment
I didn't "get" the figure of £480 from anywhere. BT did. They charged me £240 for something which was their fault because the lass, allegedly in Bangalore (I grew up on Pondicherry, not too many miles away), misunderstood syntax and presumed to bill me for something the engineer already determined was not my responsibility. And when I telephoned to tell BT that I had been billed in error her colleague billed me again instead of refunding me: £240 + £240 = £480
It took an inordinate amount of patience on my part to explain this to a third BT customer service person as they (naturally) refused to believe me when I reported their colleagues' errors.
Had it not been for the 36.5 hours previously spent troubleshooting another problem for BT staff (38 of them- I have all their names and various flights of fancy written down somewhere) I'd have thought I was imagining things.
And so, when the engineer unplugged my line and blithely connected it to a new house in a junction box three miles down the road (as the better half was driving by no less) and we were able to give BT the time and location of where the "problem" authored from, which still only led to an engineer having to be sent to "investigate" the fault at our end some three days late- I was no longer capable of surprise.
It is why I thought to ask if anyone had any experience with connections dropping out here first. Might save me my last marble.
Well- it was worth a try.
may you always do for others and let others do for you ~Bob Dylan

Broadband Speeds Have Dropped

Over the last few days our broadband speeds have dropped from 14mbps to now only getting 3.5mbps, this has happened after the technical staff told us they had fiixed a fault on our line. We are using a BT home hub 2.0
Here are the results from the tests:
Download Speed
3.71 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.71 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 18:05:53
Downstream
4,525 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
23.0 dB / 26.4 dB
Line attenuation (Down/Up)
22.6 dB / 7.8 dB
Output power (Down/Up)
8.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
9 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ITunes has started to crash

Well it seems like you're locked into using iTunes if you have an ipod, but iTunes has started to crash everytime I try to sync my ipod, so what the **** do I do now?
About 50 or so songs into a sync it goes into error and I get the standard XP error message.
I've tried reinstalling but this makes no difference.
Can anyone suggest anything?

Hi
I got this
AppName: itunes.exe AppVer: 9.0.2.25 ModName: quicktime.qts
ModVer: 7.64.17.73 Offset: 00837916
and I got the body of a text file that was to be attached to the fault report. Nowhere in there does it mention a Faulting Report
I have found that if I don't have the external drive plugged in that holds all the music, the fault doesn't happen. But then of course neither does the sync.
When I do plug it in, the files are there to sync, all 523 of them, but it never gets past about 50.
I went through every single piece of artwork looking for bmp files and deleted them to see if it helps cos it crashed once before after I installed BMP artwork.
This is seriously frustrating now.
Does anyone know a hack so I can use my ipod that I paid for with my money, liek a normal mp3 player and just drag and drop mp3's onto it?

My broadband has 2MB download limit I need a counter to see how much I use.

My broadband has 2MB download limit I need a counter to see how much I use. Please recommend one that I can start counting at the start of the month and be able to see how many MB I have downloaded at the end of the month to be able to work out what amount I need to pay for.

Oops I mean a 2GB/month allowance. And I found Intego Content Barrier does it.

Broadband has never worked

I ordered BT Infinity broadband on 23 December 2013. The engineer visited to install the phone line on the earliest available day, 16 January 2014. Broadband was supposed to be activated the same day. (At the time I though this was quite a long time to wait, if only I had known how long I would really have to wait...)
Of course Broadband wasn't activated on 16 Jan. Every week for the next 6 weeks I received promises from call centres in India that my broadband would be activated "next Thursday", "next Monday", "in 3 days". No one I spoke to could ever explain why it hadn't been activated or what the problem was.
Now it is 2 March 2014 and the scary part is that BT seem to think my broadband has been activated. All I have is a flashing orange light on my BT home hub.

Hi leedsBroadband,
Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My broadband has started dropping.

Similar Messages

Maybe you are looking for