My daughters ipod keeps tellim me what it wants me to answer some security questions, and if I won't I can't download
We are trying to download some games on my daughters Ipod. Everytime I try this pops up "Security Info Required" To help ensure the security of your Apple ID we require the additional information."
Then it wants you to go through questions and pick your answers.
I don't feel comfortable doing this on hers. Can anyone tell me why they are making me??
Presumably to confirm that the person using the ID is the person who owns the ID, or at least is authorised by the owner of the ID.
I suppose it does depend on what the questions are. Here in the UK, my bank card has some security numbers on it in addition to the card number. To check that the user of the card actually has the card (and hasn't just noted down my account number), we are often asked to enter those security detail numbers on forms etc. So that wouldn't be a problem for me.
But if iTunes (for example) were to ask for the password to my email account, I would suspect a problem, because my passord to something they don't own, is none of their business.
Similar Messages
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I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?
Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe -
I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.
you will want to call apple and if they can verify your account then they can reset the questions
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Dear Sir.
Iam facing a problem that I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do.
If is possible to Solve this prob as soon as possible.
Thank YouWe are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT201303 What happens if I dint remember my security questions and answers
What happens if I dint remember my security questions and answers
You can reset them if you set up a rescue email. If you didn't, you can contact support. Just clikc the "Support" button up on the right side.
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My computer wont let me download songs from itunes because when i try to purchase one it makes me type in my password, then it says that since its my first time purchasing some thing from this account (which isnt true) i have to answer my security question which i forgot, what do i do?
bmr1296 wrote:
i have to answer my security question which i forgot, what do i do?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?
If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
http://support.apple.com/kb/he57
In the US it's 1-800-275-2273
Let us know! -
I forgot my security questions and the email won't send to either of my email addresses what do I do
I forgot my security questions on my iTunes and the email to reset them won't go through what do Ido?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Plz I need help I don't know what to do
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
Can anyone help me? It would be very much appreciated. Thank you!
I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, as described in then steps 1 to 5 on the page that you posted from ? If not (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use those steps to add a rescue email address for potential future use -
Please help!
You must contact iTunes Store Support for that problem.
Do that by starting here: http://www.apple.com/support/
Navigate the pages as follows:
Under "Contact Us" click the blue "Contact Support" link
Click the blue "Get Started" button
Click "More Products & Services"
Click "Apple ID"
Click "iTunes Store, App Store or Mac App Store"
Click "Forgotten Apple ID security questions"
Click "Continue"
Choose one of the support options that appear. -
I don't remember my security questions and i need to make a purchase with my ipad how can i get to my security questions and change them so that I can make purchases with my ipad
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106694) -
Hi,
I'm trying to add whatsapp to my iphone but it asking me for the answers og my security questions. My rescue email address was an adreess of my brother and he forgot his password too so I cant install any application on my iphone.
Could someone help me???
Thanks a lot,
WendyYou need to contact Apple, either through the link in that article or by phoning them.
(77456) -
I need help to un blocked my Apple id
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
For your security questions, the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service
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