My daughters ipod will not turn off and it is frozen on the apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Anybody know what to do next?

My daughters ipod touch will not turn off and is frozen on the Apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Does anybody know what else to try?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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HT4531 My 6th generation nano appears to have locked up. The screen is on, but nothing happens, and Ipod will not turn off. hear a buzzing noise in headphones. what can I do?

My 6th generation nano apears to have locked up. The screen is on, but Ipod does nothing. The Ipod will not turn off, and a buzzing noise is heard through the headphones. What can I do??

Hello houseman06
Check out the troubleshooting steps in the article below to get your iPad nano back up and running. Also check to make sure that the lock button is not on preventing it from being un responsive.
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/ts3474
Regards,
-Norm G.

Ipod will not turn off, no longer recognized

iPod asked to update to latest software. Upload failed and ipod left in state where it will not turn off, and is no longer recognized in itunes or as a device.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

30GB ipod will not turn off

Everything seems to be working fine, music, videos, connection to itunes, and no sudden trauma has happened to the ipod. It just will not turn off and I am wondering if there is another way besides holding the pause/play button. Should I reset all settings? Any help would be appreciated.
Thanks

Try holding the MENU and SELECT (center) buttons until you see the Apple logo to reset your iPod - then see if it'll turn off.
Cheers!
-Bryan

IPod will not turn off after being used as an external HD in Windows

I have disabled the option to have Itunes open when I connect my Ipod and I turned off the iTunesHelper in msconfig. This allows me to use my Ipod as an external HD without interference by iTunes. I have found that since upgrading to Ipod firmware 1.1.1, after I disconnect my Ipod using the Safely Remove hardware option in Windows XP SP2 my iPod will not turn off. I just turn on the lock, and let sleep mode set in after 2 minutes.
This only occurs if I connect the iPod as an external HD and does not occur when I connect the iPod with iTunes open to sync my music library. The problem started with firmware 1.1.1. Is anyone also having this issue, and if so, is there a known solution?

If you are not past the 2 weeks return period you can just return it.. for sure the TC is not ideal when you want something to store files.. the fundamental issue is lack of backup. The TC cannot back itself up. Nor can Time Machine in the computer backup network drives.
To mount the TC disk in finder.
Use Go, Connect to server. in the top menu.
Type in AFP://TCname.local or TCIPaddress. (where TCname.local is the correct network name of the TC.. ie not its name as typed in, if it includes spaces and illegal characters like apostrophe. You need to find the actual network name from network utility netstat scan or better still use proper naming on the TC.
Local is the default domain and helps.
If the TC is in router mode the IP is static and is better used than the name.
AFP://10.0.1.1 for example with default IP is far superior way to identify a network resource.
The disk password will be requested. Add it to your keychain.
It is better to load files to a DMG or sparsebundle.. See Pondini for info.
Q3 http://pondini.org/TM/Time_Capsule.html

My iPad is not charging when I pluged in and its keep turning off and on (it just shows the apple logo). I even changed the charger so what can I do to start my iPad?

My iPad is not charging when I pluged in and its keep turning off and on (it just shows the apple logo). I even changed the charger so what else can I do to start my iPad?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.

HT1688 Hi, my iphone power button doesnt work. Its not turning off and is getting hot since the screen is not turning off.

Hi, my iphone power button doesnt work. Its not turning off and is getting hot since the screen is not turning off.

Use the assistive touch controls
General >. Accesabilty >> assistive touch

My 1st generation iPad will not turn off and I have performed the suggested fix. What's next?

My iPad will not turn off. I have done the off/sleep key home button procedure.

Just to be perfectly clear, when you reset the iPad by hod,ing down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen, that is a way of resetting the system and restrating the device. If you want to shut down, you still have to hold down on the power button until the slider appears and then slide to the right to shut the iPad off.
IS this what you are doing and if so what happens when you try to shut down? Describe what happens in detail.

IPod will not turn off using click wheel

My 30G iPod won't turn off unless I put it in the universal dock and use the remote. It will not turn off using the click wheel. I've tried resetting the iPod, and also changed the "Settings" back to the factory default, and that didn't make any difference. Is anyone else having this problem?

Welcome to Apple Discussions!
Does the iPod sucessfully reset?
Try resetting the iPod...
Resetting iPod
After it resets, wait about a minute. Now try turning it off.
Also, try activating the sleep timer on the iPod. Does that turn it off? (Go to extras-->clock-->[select a clock]-->sleep)
btabz

Ipod will not turn off

my ipod will not shut off. any suggestioins?

No you are CLEARLY not alone. BUT, PLEASE do not get sidetracked with superflouous issues. It does not matter what you used to synch your iPod nor does it matter how you connected; when you bought it; or any of 5 million other distractions. The point is (believe me I've DONE the research and if you don't believe me, feel free to read ALL of the Google entires!) after you synch your nano (and also your 5th Gen Video iPod) you will NOT be able to turn it off the normal way. If you try to play a podcast at this point it will likely freeze your Nano (but that's a whole NEW thread with another giga-thousand people upset with a lack of response...) IF you mash the Menu and Center buttons you can reset the unit and likely gain control over it again. If that makes you happy - go for it. As far as I am concerned, this is NOT an answer. I want a fix. How about you?

My ipod will not turn off please help???

Everything works on my ipod, but it will not turn off. It will play and pause but not turn off.

I too have had this problem. In fact it seems to be a fairly common problem, suggesting that it is an unaddressed bug.
Here's what you can try:
1. Reset your iPod by holding down the Menu and Select buttons simultaneously for 5-10 seconds. After your iPod reboots, see if it will turn off. If not:
2. Restore your iPod using iPod Updater, which you can download from http://www.apple.com/ipod/download/ . Restoring your iPod will delete all songs, pictures etc and reload the iPod's operating system. If that doesn't fix it, you can:
3. Try a work-around. Can you turn it off using the Sleep menu option? If you don't see that in the main iPod menu, go to Settings/Main Menu and turn on the Sleep menu option. This didn't work for me, but others have een able to turn their Nanos off this way.
If none of these things work, your only option is to have Apple replace you iPod. You can do this by contacting Apple support, or by going to the Genius Bar at an Apple retail store.
Several people (including me) have seen the not-turning-off problem in conjunction with the Nano frequently showing a message saying that firewire connections are not supported. In my case my Nano became unusable because the firewire message would pop up so often that I couldn't navigate through the menus to get it to play anything. I took my Nano to an Apple store and the Genius Bar guy replaced it on the spot. Unfortunately the replacement also doesn't work (headphone jack doesn't work so I can't hear any music) so I will have to go back again, but don't let my run of bad luck prevent you from getting a replacement.

My itouch will not turn off and is stuck with the apple symbol as if it is downloading an update.

My itouch is stuck with the apple symbol as if it was downloading something. I have tried to reset it by turning it off but it will not turn off. Any suggestions?

Hi,
Try placing your iPod in Recovery Mode and restoring it via iTunes: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird---

I just restarted my phone, and now its frozen on the apple logo screen it shows when it restarts! anyone know how to get it to work?

My phone is frozen on the apple logo screen that shows when restarting. I tried to restart it again, but it still freezes and stays on that screen . I really dont want to reformat! Does anyone have any idea how to fix it? THANKS!

You have to put it in dfu mode, when its plugged into itunes reset it by holding the home and the power button, when it starts back up let go of the power button and just hold the home button it should find your phone and say its in restore mode. from there you just have to restore it

HT1438 ipod touch 3rd generation just stopped working. will not turn on. does come up with the apple logo, but just remains like that for 30 sec. and shuts off. does not work whether attached to computer or not.

My daughter's ipod touch just stopped working. will not turn on other than showing the apple logo for 30 sec and then off. this happens whether it's attached to the computer or not.

Try resting it from the computer

My ipod touch will not turn off and the battery (charged to 100% with trickle charge) is discharging on it's own. Any advice please?

My Ipod touch has not turned off for some time. I reset it. Now, as well, the battery which is charged to 100% and finished with a trickle charge is discharging completely overnight when not in use. Help please, I use this all the time

might want to consider posting in the proper forum. This is the iPhone forum.

My daughters ipod will not turn off and it is frozen on the apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Anybody know what to do next?

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