My eprint is not working

my eprint is not printing anything that is sent to it

Hi there, take a look at the instructions on this post for troubleshooting ePrint connectivity problems. Work down through them in the order they're presented an post back if you're still having issues http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
All the best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Similar Messages

EPrint does not work with Google Apps for Business (hosted email)

I have looked up numerous posts, from back into 2011 even, and HP still has not resolved this.
HP's ePrint does not work with companies using Google Apps for Business (hosted email).
Our emails come from our domain, but from the servers/DNS of Google, so we wind up getting
the "550 5.7.1 Command Rehected" error.
This is a major issue as more and more companies (especially small business owners) are moving away
from having in-house/Exchange servers, and they are moving toward hosted systems.
You really need to find a way to stop rejecting emails coming from Google Apps hosted email.
It's been around 4 years now (looking at previous posts). Why hasn't HP found a resolution to this yet?

I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

I don't understand why ePrint does not work on emailing photos - Discard - Looked like a spam/ virus

Thanks. The problem was solved when I inserted a word in the subject line. Previously I was keeping it blank.

EPrint does not work after new wifi router on Verizon DSL

I have been using ePrint on my iPod, iPad, and iPhone for a few months without a problem, but recently had to switch to a new wifi router on my Verizon DSL, as my wifi kept turning off and Verizon's solution was an updated wifi router. Since the switch, I cannot ePrint from my mobile devices. I can, after reconfiguration, print from my laptops. The ePrint app still finds the Deskjet 3050a, says "sending to printer", but will not print. The ePrint is turned on. I tried to delete the app and reinstall in hopes that I can start fresh, but it still does not work. I tried to add a new printer, with the email supplied on the ePrint screen on the printer, but nothing.
Any ideas?

Hi Honor Student
Is your printer connected to the new router as it sounds like it is still looking for the old one ? Maybe just disconnect it and reconnect it again to your new router and then the ePrint APP should pick it up.
I work for HP.
Thanks
Caroline
Although I am a HP employee, I am speaking for myself and not for HP.

Any intelligent people from HP on this forum ? Why the Disney app eprint does not work ?

There is a problem with the Disney App on the Photosmart eprint application . After the selection of an image there is only a preview button and no way to print. If you use this button nothing appear except a black screen !!!
First of all stop to make stupid answer like unsbscribe eprint service uninstall the disney application or verify that your a registered or check that your printer is powered ....IT DOES NOT WORK even all this check is on !!!
And you can also check that all of the users with this bug have try this and no way.... That is the problem with this application ? Do you have any user that can print something from this app. Find a solution or unvalidate this application.
Oh I forgot to teel you that it work perfectly for the dreamwork application.
Regards, Defmak.

The disney app is currently experiencing problems. It is an issue on Disney's end which is why you can print from other applications. Unfortunately I'm not sure when Disney will have the issue taken care of but what I would suggest is to try later.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Eprint does not work with 5510 D

I have tried several email addresses to associate with my 5510 D but the e-print feature does not work with any of them

Do you already have ePrint set up on your printer?
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

EPrint registration NOT WORKING in HP Laserjet 200 M276 PCL6

I bought this printer and its only to be able to print on the move, but the ePrint Web service or better enabling the same does not want to work.
The printer is the HP LaserJet 200 colorMFP M276nw PCL6, the serial number is CNF8G6S398, the computer support is an Asus EEE Notebook with Windows 7 Home Premium Service Pack 1.
Updated firmware to version 20140521 (20140718 version does NOT work) to see if it was a firmware problem, the problem remains the same, it does not work through the EWS in my browser, either from the printer panel, this code you can not have.
The printer works regularly in the local network, here in this link all the configuration parameters (the firmware has been updated as mentioned in the link is the old one, but the rest of the configuration is the same).
https://drive.google.com/file/d/0Bx7PIMyN30XKenQ5YnJSbkFLQzA/view?usp=sharing
I'm really frustrated, three days of work without being able to enable the sole function of which I really needed.
This question was solved.
View Solution.

Problem solved by Jerebko (very thanks) at this thread
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Eprint-amp-LaserJet-Pro-276nw/m-p/47380...

LaserJet Pro MFP M176n ePrint is not working

I have problem with my printer. I cannot connect it to the ePrint service.
The ePrint functions is turning on and off without my knowlegde.
After enabling ePrint in web interface of the printer, printer does not printing information sheet.
When I enter code for example my last code edy638epu59 (from email [email protected]) in HP Connected it either says invalid code or something with exception.
I have updated firmware of the printer.
I have added printer to DMZ on my router.
I have changed the router to another.
I have unlocked ports
UDP: 5353, 67, 547, 53, 5355, 137, 138, 139,427, 161, 514, 3702, 5357, 445, 3910
TCP: 445, 80, 68, 8080, 443, 137, 138, 139, 427, 9100, 445, 515, 161, 9101, 9102, 9103, 9110, 9220, 9290, 9280, 9500
UDP Port Range: 9999 to 65535
I have tried to disable IPv6 in printer.
I have tried to print information sheet on the front panel.
I have tried every possible method found on the web and even I got my printer replaced - same issue...
This question was solved.
View Solution.

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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WIFI ePrint B110a not working after new modem router

I have had an ePrint Photosmart B110a for over a year. It has worked great.
However recently our wifi modem router died, and we had to get a new one. It is a Dlink DSL 2875 AL.
I have set up the router and connected the printer to it via WIFI.
Now here is the problem. Immediately after I connect it, the printer works for about 15 seconds.
In other words, I reconnect the WIFI on the printer to the WIFI network, then if I immediately try to print something on my iPhone via WIFI, it will work.
However within less than 30 seconds if I try to print something else, it will say "printer is offline" and then won't show the printer at all in the iPhone "select printer" options menu.
I've spent hours on trying to solve this situation, I want to print over WIFI and it used to work great.
Could the modem be faulty? Could the printer be faulty? Is it a setting?
How do I fix this?
Please help.

Hello Tommotom,
Welcome to the HP Support Forums!
I see that you are having issues with the B110a and your iPhone when trying to print since changing your modem / router. I don't think there is an issue with the printer, iPhone or router, some settings may just need to be adjusted.
I see that the new router is a dual band router. You want to make sure that the printer and iPhone are connecting to only the 2.4 Ghz portion of the router. The printer will only work with 2.4 Ghz, the iPhone on the other hand, can connect to either.
Apple devices pick up the printer signal via the Bonjour protocol, I have worked with routers in the past that will not constantly broadcast the Bonjour protocol, this would cause your described issue too. To check the router, use this App on the phone, suggested by Shirlzz1: Help Determine if your router can support AirPrint with the Bonjour Discovery App.
Lastly, for now, check to ensure that the ports on the router are all open to allow full printing ability, this post will show you the ports: Check the Anti-Virus for Blocked Ports and Timed Scans.
I look forward to hearing back from you.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

EPrint does not work

I'm connected to Internet, have checked email address , no error messages

Please follow the instructions here in order and answer all questions in detail.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Eprint simply does not work

the printer works, it's on my network, connected to internet. but when i try to send an email to the address (given me by hp when i added the printer via the eprint page at hp) it says" message undeliverable". i have tried this from a blackberry and from someone else's hp desktop. a number of times, like all day today.
windows 7 is on one of the desktops on the printer's network , vista on the other one. all units are hp ( except for the blackberry). the network is wired. the printer( bought yesterday) is officejet 6500a plus. all other components ( ie fax, copy scan print) work, just not the eprint.
have talked to hp tech support 3 times now...they have variously told me i need to pay to have them check it out( uhh i don't think i am paying for tech support for a printer i bought yesterday and have never even been able to use the eprint on ), given a link to "try to fix it yourself" since" it's a new product and all the techs haven't been trained in it" or just basically too bad, as far as we are concerned "it's working" (??????? so ummhumm why can't i get an email with it????) have rebooted, checked all settings, done everything right on my end...hp just has majorly dropped the ball here.
the link they gave me is h41112.www4.hp.com/mobileapps/hp-iprint30-ios.html. but that is for a mobile app...it doesn't print from a desktop eithe so obviously it's not the mobile device that is the problem. the stupid eprint doesn't work.
anyone have any idea what recourse i have except to return the printer?

jann1033 wrote:
1)the email i am using is the one i printed out on the paper from the eprint page.... it's typed in right, not sure if somehow eprint isn't recognizing it but it's the one they gave me. have checked that repeatedly
2) none has been received, message sender gets= "the message can not be delivered".
3)nothing is wrong with the other email addresses, using them for yrs. working presently( not sure if that is what you are asking)
4/5) nothing shows up period
I'll try number 6
husband tried tech support again..now they say it has to be a wireless connection while the software( during installation) says it can be wired or wireless, just not usb. so not sure which is wrong, the software or the tech.
thanks for your interest. truthfully after reading the other basically similar problems i don't see a solution in the forseeable future. so guess i wasted the money on the printer for that aspect...oh well,I like the rest of it just wish they wouldn't hype and market something with so many flaws. It reallly sours me on HP ...but I should have read the forums before I foolishly bought it( other positive reviews were older, when it first was announced). Usually i do, this purchase my other printer died so i didn't have a lot of time to research.
Jann1033:
Can you please tell us what printer you have?
I would suggest that you try the following:
1. Remove web services from your device - this option is found in the web services menu, under the Wireless menu on some devices, or accessed from the ePrint icon on the home screen of the device (in the upper left-corner).
2. Re-enable web services on your device (this option is found in the same place as the Remove option) - this will generate a new email address and claiming code for your printer.
3. Please use that new claiming code (the portion of your new printer email address to the left of the @ sign) to add your printer to your ePrintCenter account.
4. Verify that your printer shows connected on ePrintCenter
5. Send an email to your printer's new email address
After sending the email:
1. Verify if you receive a confirmation email back from ePrintCenter confirming receipt of your email
2. Verify if your ePrint job shows up in your job queue on ePrintCenter, and what status message shows for the ePrint job
Thanks for your assistance - I hope we can resolve this issue soon.
I am an HP employee.

Eprint setup is not working

hi, i am trying to set up my new hp 8600 officejet. i am having a very hard time setting eprint: whatever printer code was printer does not work. It says"invalid code". What can be done to sucessfully setup printing from a mobile device? Thanks!

It sounds like your code might have expired.
Press the ePrint button in the top left hand corner of the screen on the printer. Once there, go into "Settings" and scroll down until you see "Remove Web Services". After web services has been removed, it will take you back to the home screen. Press the ePrint button again and it will ask you if you want to enable web services. After you enable web services, it will print off a new printer code for you. This one should be different than the last one and this one should work for you.
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Blackberry ePrint app Does Not Work

Let me be the next.
Just purchased 8500A Plus All In One Printer.
The Wireless of the Blackberry does not work.
Consistently getting Pending emails on the ePrint Server.
Hope the problem gets fixed soon.

Take a look at this document. Maybe it will help:
ePrint Job Did Not Print
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

EPrint to email not working with D110a

I setup the online account and was provided with email to use with the printer. Then, I added 6 email addresses that were valid senders. When emaila are sent, no verification email is sent back and nothing prints or shows up in the actiitylg for that printer. I attempted to send in various ways from multiple systems including Outlook 2010 and iPhone...and it still did not work. Email address provided was[text removed for privacy] How can I get HP support to help me find out why this is not working? Thanks!
This question was solved.
View Solution.

Okay, so some are working, that is good
The one I sent from from Outlook, so it is not a general Outlook issue. But, could be related to your Outlook settings or the account Outlook is using to send the email. The problem I have is understanding how when you send, you are not getting the verification that you sent. Be SURE the email address you are using in Out look is right. Best way to do that is copy and paste it from a source you know is working. Something as simple as an extra space can mess up an email address.....
Other than that, it would be nice if someone from HP would chime in.... I got a question from yesterday and they have not responded yet ether......I have had the printer since Sunday, so my knowledge is pretty limited
My HP Printer - Photosmart D110a
My Music - http://www.bremencole.com
My Bicycle Journal = www.bikejournal.com/journal_public.asp?rname=BremenCole

Hp officejet 6100 eprinter will not install on windows 7 64bit

I've tried everything. Cannot install software for brand new hp officejet 6100 eprinter. No using disc, not wireless, not usb, not downloading software not troubleshooting in windows nothing what so ever. It's been weeks and weeks, just can not use this printer in anyway on HP Pavilion dv7-3060us Entertainment Notebook PC
Serial Number: [edited by Moderator]
Product Number: VM237UA
Can't attach screen print of error messages here.
install does not finish: A fatal error occurred preventing product use. Click "Cancel" to cancel install.
MSIExec command: /i "C:"\HP_ePrint\Setup\Core\SIPM_64\HpTcpMon65.msi"/qn REBOOT=ReallySuppress
Path: <empty>
Return code: 1603
Troubleshooting HP printer software installation
We are sorry that our printer software encountered an error while installing.
Your printer software did not install successfully. You may have seen an error similar to one of the following:
"Device setup failed to complete"
"Unknown device"
A red X displays after connecting the USB cable
On the following screens, you will find troubleshooting solutions that our support agents have found to be the most helpful to resolve install errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Also, this troubleshooter includes buttons to make certain steps easier. If a button doesn't work or you would like to do the steps yourself, you can view the manual steps by expanding the hidden text below any button.
To begin troubleshooting, click Begin USB Troubleshooting, below.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software
This solution consists of multiple steps. Make sure you complete each step before continuing to the next one.
Uninstall the HP software
Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
Disconnect the USB cable from both your printer and computer (if it is currently connected).
Click here to open the list of currently installed programs.
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type control panel in the Search (Windows 8.1) or Search Apps (Windows 8) box.
Click or tap the Control Panel icon.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click the Windows icon, and then click Control Panel.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click Start, and then click Control Panel.
The Control Panel window opens.
Double-click Add or Remove Programs.
In the list of installed programs, click your HP printer name, and then click UninstallChange/Remove.
Follow the onscreen instructions to complete the software removal.
Caution
If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.
You may be prompted to restart your computer.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Run the Microsoft Fix it troubleshooter to reset the registry entries
Sometimes the uninstall does not completely remove the software. Microsoft provides an automated fix for this problem on their web site. Follow these instructions.
Click here to open the Microsoft support solution:
If you like, review the information on the Microsoft web page.
We recommend that you click Run now in the Microsoft Fix it section to fix the problem.
Follow the onscreen instructions in the Microsoft wizard:
On the Are you having a problem installing or uninstalling a program? screen, click Uninstalling.
On the Select the program you want to uninstall screen, scroll through the list of programs and choose the entry for your HP printer series, and then click Next.
When the Microsoft wizard completes, you will be prompted to restart your computer. Click Yes to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Disable startup services
Windows allows many programs and processes to run immediately upon startup. These programs may be preventing you from installing the HP software. These directions explain how to disable these programs and processes temporarily so that you can install the printer software.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
Check to see if Normal Startup or Selective Startup is currently selected. If Normal Startup is selected, follow the indicated steps, below. If Selective Startup is selected, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To disable a Normal Startup
To disable a Selective Startup
Select Selective Startup, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Click Disable All.
Click the Startup tab, click Open Task Manager, and make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click the General tab, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click Disable All.
Click Apply, and then click OKClose.
A new window displays. Click Restart to continue.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Upon restarting your computer, the System Configuration Utility window may display. If it does, select the Don't show this message... check box, and then click OK.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Reinstall the HP software
Now that your system is updated, try installing the HP software again.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Printer Install Wizard download page.
Follow the directions to download and run the HP Printer Install Wizard.
Follow the onscreen instructions to download the printer software for your version of Windows.
The HP Printer Install Wizard downloads and starts the software installation.
Note
A full Windows 8 or Windows 8.1 printer software install may not be available for all products. Click here to find out if a Windows 8 or Windows 8.1 download is available for your printer.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following USB tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Support & Drivers web page.
Select the option to download drivers and software, and then type the name of your printer in the search box.
For example, type HP Photosmart B211.
Follow the prompts and make selections to display the software and drivers for your printer.
When prompted, select the appropriate version of Windows, to view the driver download and CD ordering options.
Tip
If you're not sure whether your operating system is 32-bit or 64-bit, click the Is the Windows version on my computer 32-bit or 64-bit? link on the page for help.
If given a choice, select the full feature software and drivers link.
This option may appear in an area labeled Drivers.
When prompted, click Save, and download the software to your desktop or a folder where you can easily find it.
Start the HP software installation by running the install program that you downloaded.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Some printer models require a USB connection during the install. If you are prompted by the software, connect the USB cable. Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Whether or not you installed the software successfully, make sure you follow the instructions in the next step to enable your startup software, or your computer may not function in the way you expect. Click here or click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Enable startup services
If you disabled startup services earlier, make sure you follow these steps to enable them again or your computer may not function in the way you expect.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
If you disabled a Normal Startup, follow the indicated steps, below. If you disabled a Selective Startup, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To enable a Normal Startup
To enable a Selective Startup
Select Normal Startup.
Click the Startup tab, click Open Task Manager, and then selectenable every item from the list you made in a previous step.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
On the Services tab, select every item from the list you made in step A.
Click Apply, and then click OKClose.
A new window displays, prompting you to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Try using your printer again.
If you successfully installed your HP printer, you're done! You can delete this troubleshooter if you'd like.
If the install was not yet successful, click here for further assistance.
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Hi @prdstudio3 ,
Thank you for visiting the HP Support Forums. The Serial Number needed to be removed from your Post. This is From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

My eprint is not working

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