My frustrating story with Price Match and Contracts.

So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store. Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted.

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Problem with iTunes Match and the song "This will be (an everlasting love)" from Natalie Cole

Hello,
I'd like to report a problem with iTunes Match and Natalie Cole's song "This will be (an everlasting love)".
When I stream it or download it on another device I don't get Natalie Cole's song but another one from Maxine Nightingale (Right back where we started from).
Please tell me if you have the same problem or how I can report this problem to apple.
Thank you.

Hi,
This is a user to user forum - not Apple. Contact them http://www.apple.com/support/itunes/contact/
Alternatively if the song was purchased from iTunes, you may be able to report the problem by signing into you iTunes account on your computer. Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
JIm

What is error 4002 when trying to sync with Itunes match and how do I fix it?

What is error 4002 when trying to sync with Itunes match and how do I fix it?

HI
Read this How to troubleshoot iTunes Match - Apple Support
Note specifically holding option ket whilst turning off match.
Jim

Price match and best buy coupon

If I ask best buy to price match another store, and then I want to use a best buy 10% off coupon, will best buy accept the coupon after the price match?

Hello wmmatney,
Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
As KingFudd mentioned, the two offers cannot be combined as coupons may not be used with a price match.
I hope this helps. Thank you for writing to us with your query!
Regards,

Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

A little over a year ago I signed up for iTunes Match thinking it would be an excellent way to free up some space on my drive and save me some time by providing access to all of my music on my phone/ other devices. About 100gbs was uploaded without incident. I deleted that music from my drive thinking that iTunes match is like any other cloud based service. In August my subscription came up for renewal. In August I had also switched debit cards. The auto-renew failed. I received notification of such and then went to update my new card information with the account. The card information updated successfully, but when i then went to update my iTunes Match I would receive the error message #5002. So I called customer support. They politely agreed to rectify the situation and that I was not the only customer to face this situation, but said it would require contacting engineering to get a hard fix since in order for an account to renew a subscription they have to purge the library. This is fine because all of your iTunes account purchases are already backed-up. But it is not okay, if you have any other 3rd party music in your library. All of the 3rd party music I had uploaded from old CDs, converted LPs, or purchased through other online vendors would have to be deleted in order to renew my subscription. Engineering replied that there was no work around. This has left me at a weird impasse with customer support with no resolution. The music is just sitting there. I'm gladly willing to pay to renew my subscription, but because of bad engineering, deceptive advertising, and what I'm guessing is a greedy internal policy regarding 3rd party media, I stand to lose the couple thousand bucks just by being a loyal Apple consumer and choosing to use their product over alternatives in the market like Google Play. The morale of the story is this: ITUNES MATCH IS NOT A REAL CLOUD BASED SERVICE EVEN THOUGH IT IS ADVERTISED AS SUCH. Think twice before you sign up!

Hello Michael, I've been reading many of your splendid replies so perhaps you can help me as I can't seem to find the exact solution to what should be a simple problem. I got a new iPod Touch recently and after spending almost 3 hours on the phone with Apple today we discovered my account was so old it hadn't synched up correctly with Apple's new data requirement so an Apple manager was connected to me and eventually we solved several issues which I won't bother going into here. However, at some point in all this I saw Match show up and music from the iCloud was seemingly downloaded onto my new iPod. I was surprised to see this as I thought I'd done away with Match long ago, but with the new version of iTunes which eliminated over 300 playlists and all of my music from iTunes when it updated to the newest version last week, I suppose anything is possible.
What I want to do now is simply to be able to put my own music back onto my new iPod and ignore everything related to Match hoping it goes away and never returns. So I followed the online instructions to turn off Match, and now iTunes and my iPod say I need to subscribe to iTunes Match...but I still cannot download anything onto my new iPod and the 15,000 plus songs that appeared to be downloaded earlier when on the phone with an Apple manager are also no longer available. BTW, my Match subscription should be paid for, but I can't even figure out how to make sure it never gets updated again as this is nasty business scrubbing all 3rd party music off our own devices. Yuk. But can you help me please? Thus far, this experience with this new iPod Touch and the new iTunes 12.1 is the worst experience I have ever had with Apple and I own many Apple products.

HT204406 Problem with iTunes Match and songs purchased under an old ID

I have songs purchased thru iTunes in 2007 under an old and no longer used ID. They all appear in the list of purchased music but will not match and appear as DRM files on my Mac (hence the error). How do I get this resolved?

What do I need to do to authorize my new computer to play these songs with my current ID?
Marla,
You can't. The old songs are associated with the ID under which they were originally purchased, and there is no way to change it.
You will have to authorize your computer for both the old and new IDs.

Numerous problems with iTunes Match and synching.

I've been having problem after problem after problem in the wake of subscribing to iTunes Match.
1) iTunes unable to accurately determine how much space is being used on iPod harddrive (says harddrive is overcapacity by ridiculous amount of gigabites).
2) Multiple matched songs unable to load to iPod. I count 27 songs that are faulty. I've had to delete songs in iTunes and re-download them.
3) Songs showing up multiple times on iPod. Even some albums are showing up twice.
This is seriously the most faulty Apple service / software upgrade I have ever had the misfortune of testing. I've deleted my iPod once thinking maybe it was just a faulty backup. No, it's just something inherent in the latest iTunes/iPod software upgrade or maybe it's something wrong with iTunes Match.
Bottom line: things aren't working as smoothly as they are supposed to.

I agree! I simply made a short playlist on my iPad, and a few minutes later, it had been duplicated 16,000 times on iPhone, iPad, and desktop Mac. It took a trip to apple store to correct. I had to turn itunes match off and then on again on each device. However it is recurring now just a few days later without me even making a new playlist.
I too have had trouble with being unable to play MANY songs that have matched on my devices. Artwork that is present on the computer isnt going to other devices. Random crashes on iDevices.
This product REALLY isnt ready for prime time. As an Apple fan-boy, I'm embarassed. C'mon Apple.
Peter Lundquist

Very frustrating problem with mousepad, clicker, and cursor.

Hi, guys. Anyone who could help me with this would have my sincere appreciation.
Recently (in the last week), my three-year old MBP has been giving me ****. Sometimes the problem is around, sometimes it isn't, but tonight was the last straw. I can hardly use MS Word to type anything, which is very frustrating since I'm a writer.
When I move the cursor over something, sometimes it will select whatever it's over even though I didn't click. For example, in Word, it will click some random space in the middle of the page and automatically put the typer there. Another example- when I use iTunes and I want to select a specific spot in a track I'm listening to, it won't "click out". So when I move the cursor, even though I've clicked out, the cursor will still drag the music backwards or forwards. Another thing that happens, is I will unintentionally open a document or program, even though I did not click, but the cursor was over it. One other thing- if I'm on the Finder and there's nothing on the desktop, sometimes the cursor will start making those gray selection squares and even though I keep clicking out, it keeps making new ones.
Is this a virus? Is it a hardware problem? Any ideas?
Thanks for the help. My MBP is up to 10.5.something.

Couldn't find an edit button, so I'm double-posting, sorry. Anyway, recently, I've been restarting when the problem gets too unmanageable and every time I've restarted, it automatically ejects my disc somewhere between blacking out and the log-in screen.

How to do^ working with time dim and contracts dim/fact

how to set physical and Bmm layers
thera are Contracts entity with two dates: begin_date and end_date
and Time entity with hierarchy YEAR to DAY and also two atributes FIRSTDAY_OF_YEAR and LASTDAY_OF_YEAR at detail level
how to set physical and Bmm layers to get report like:
Get all contracts for which the begin_date and end_date intersect with the interval of FIRSTDAY_OF_YEAR to LASTDAY_OF_YEAR.
YEAR are set by prompt

I want to show 10 rows of data in a one page and
remain in other pages. How to do ithttp://onesearch.sun.com/search/onesearch/index.jsp?qt=jsp+pagination&subCat=siteforumid%3Ajava31&site=dev&dftab=siteforumid%3Ajava31&chooseCat=javaall&col=developer-forums
Make sure you calculate the pagination before you invoke the JSP.

Please help...Very frustrating issue with ipods (shuffle and nano)

I'm not the most computer literate person around, so maybe someone here can help.
I have an IPod Shuffle, my daughter has an Ipod Nano. We seem to be sharing an itunes account, although there's separate links to my Ipod and hers.
The problem is, I can't seem to find my songs. The board comes up blank. When I downloaded one of the songs again, it said it was still there, but I never did find it, or any of the others.
My daughter's songs are all there, and her list is growing bigger with her songs, which is fine.
She says she's not deleting my songs, and I believe her.
I tried to re-install the IPod Shuffle CD/program, but my computer's not having any of that.
Any ideas/tips/suggestions on how I can get my songs back, or at least create a separate account on the same computer?
Thank you.

Saga continues.
ARRRRRGGGHHHHHHH!
see new thread
https://discussions.apple.com/thread/3223202

I am NOT at all happy with iTunes Match and I did NOT resubscribe. Why are YOU sending me an email confirming and congratulating me on a purchase I did not make?

Reverse the unauthorized $24.99 charge ASAP.

Hi,
Try this http://www.apple.com/support/itunes/account/
By the way, match automatically renews unless you turn off this in your iTunes account profile.
Jim

Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
Any help would be much appreciated!

iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

Re: Price matching policy for mobile phones sold with a contract

Today I called my local store and they said they will not price match a contract price on a mobile phone. When I look online, the contract price had a price guarantee.

Hello ziyulu,
Cell phones have almost become a necessity in today’s world, so I’m all for getting one at the best price possible. It sounds like there was some confusion regarding our Price Match Guarantee (PMG) for the contract phone you were considering, and I’m sorry for any misinformation our store associates may have provided you.
While it’s true you may price match a contract phone, we are unable to accept price matches from any online competitor in accordance with our PMG. This means any price match request must be from a retail competitor who has a store location within 25 miles of your local Best Buy.
What particular phone are you looking to purchase? Are you attempting to price match a local competitor?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Price Match Contract Phones - Call Mobile Back Office

I went into my local Best Buy yesterday to purchase a new iPhone and asked to have it price matched with Walmart's $50 off deal. I was told that they do not price match contract phones. I told them that I had read on the Best Buy Forums that they do, but they refused to give me the price match. I went ahead and purchased the phone thinking I may be wrong.
After I left, I looked up the forums again and confirmed that others had asked and the moderators said they would price match. So, I called 1-800-BESTBUY. The first person I spoke with said the same thing - no price match. I told her about the forums and she put me on hold and confirmed with her manager that they will not price match contract phones. I then pointed out the forums and she pulled it up so we could look at them together. She went and spoke with her manager again and they finally agreed that they could price match. She then transferred me to mobile sales (45 minutes later). Mobile sales said they would not be able to help me and transferred me to Mobile Back Office.
At this point I had been on the phone for 1 hour and 13 minutes. Finally, Mobile Back Office confidently told me that they do offer price match on contract phones from local retailers; e.g. Walmart. I was so relieved...but then he said I would have to go back in the store to have the price match honored since that is where I purchased the phone. But he said the store associate could call 1-800-BESTBUY and ask for the Mobile Back Office to confirm the price match policy if they have questions. So, I guess I will be headed back in the store again tomorrow.
Moral of the story? If your local store tells you they won't do the price match on contract phones...save yourself an hour and 15 minutes and just have them call and speak to Mobile Back Office.

Greetings mcharman,
I hope you are enjoying your new iPhone! I’m sorry to hear you had such difficulties with price matching Wal-Mart. After receiving various answers, I can imagine you might be a bit confused on how to request a price match.
Generally speaking, we should price match contract phones that are sold at local retailers, although contract phones sold by online retailers would be excluded. You may review this via our Price Match Guarantee page on BestBuy.com.
That being said, while we do price match contract phones (as long as it's available at a local competitor) there are times where the competitor's sale may have terms and conditions that ultimately result in Best Buy not being able to match their advertised price. You may wish to consult a manager at your local store for further consideration on the price match.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

My frustrating story with Price Match and Contracts.

Similar Messages

Maybe you are looking for