My grandsons new Apple refurbed 35g ipad keeps locking up with a black screen amd nothing else. I have reset it many times pressing the home and off buttons together but uit keeps locking up. Help,please!

My grandsons new Apple refurbed 35g ipad keeps locking up with a black screen amd nothing else. I have reset it many times pressing the home and off buttons together but it keeps locking up. Help,please!

Thank you for trying to help. I followed your instructions, it took 6 hours to download, and then said it could not solve the problem (something to do with error 9?). It will have to go back to Apple - its only 3 days since it came out of the package and its very disappointing for him. Looks like I have to hang around in the Apple store in Plymouth all tomorrow until they can fix it, or will change it. Thanks for your help.

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