My HP Envy 4500 is not printing with USB cord

Hi! I recently bought an HP Envy 4500 printer for University and I can only use it with a USB (as University Wifi is private and won't allow printers). Up until now, it has been printing fine with the USB. I tried it today, and it refused to recognize there was a printer. I unplugged, replugged, shut of the printer, shut off the laptop, everything, but it refused to connect. it says "printer is not connected" when I tried to print class notes. I don't have any software on my computer, I'm pretty technologically challenged so I didn't know if I needed any. Why is this happening? How can I fix it? A printer that doesn't print does me no good, especially since I can't utilize ePrint or wireless. Thank you!

Hi @rlvenkat , and welcome to the HP Forums.
I see you're having issues printing via USB cable. I would love to help!
I would suggest unplugging the USB cable, and deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers, and reconnect the cable when prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This question was solved.
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Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
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Hi @jb-thom69
i appreciate the efforts you have made to resolve the issue. At this point, I suggest calling HP.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi @Swaggie,
Welcome to the HP Forums!
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Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hi @eallen1219
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Try installing the Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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Date: Thu, 12 Sep 2013 08:49:39 -0700
From: [email protected]
To: [email protected]
Subject: Elements 11 will not print with Epson R2000?
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