My Infinite Story With BT

Sorry for my english, is not my motherlanguage of course.
Anyway i moved into a new flat, where there was a connection speed of 35 mb. We terminated the previous contract and made a new one for infinity2 75mb + BT tv, bt sport, and extra channels.
We had the service activated on 15 October, but guess what, nothing worked, the connection was never over 34 mb and the tv box Never worked, asking me to subscribe.
So i started "trying" to speak with bt assistance, wich was totally unusefull, not able to do more than reading their pre made instructions and do a copy and paste of pre made answers.
After many attempts i was able to open a fault, on 19 october. Since than nothing was fixed, and i had to deal many time with assistance, since the Fault was always converting into FIXED/RESOLVED, when nothing was fixed, so i had to make it open again many times.
Finally, i was able to obtain an appointment "today 2 November" with an engeneer, wich came at 8 in the morning on Saturday ( hurraa! ). He went to the cabinet, and suprise suprise, he was not able to acces the cabinet because the cabinet was in a "private place" and the "gate was locked" .... WTF ?
So basically, here we are... 2nd of November and still NOTHING FIXED. Im still with a low speed connection ( nothing near to the 70 i paid for, since ive a 30 mb and 1 mb upload basically .. oh and still no BT tv ).
Worst thing is that BT keep marking the fault as RESOLVED ( even today has been marked as resolved but of course is not..and i paid the first bill in full even if i was promised to have this faults deducted from the bill and this never happened.
Im really thinking to to terminate my business with BT , but i wanted to know if someone had similar experience first, because in 32 years of my life, honestly, this is as today the worst experience i had with an internet/telephone company.
Solved!
Go to Solution.

Hi bloox,
IF you fill out the contact us form located in the about me section of my profile we can take a look at this for you.
Cheers,
Chris
BT Mod Team.
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http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed.
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

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New IMac is crashing randomly because of "Panic Kernel Error." Now IMac startup disk is not visible and will not mount. What the story with this machine. Running 10.6.7

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My not nice story with Nokia Booklet 3G, polish st...

Dear Sir/Madam,
I would like to present my story brieflywith NOKIA service- Regenersis Company (Warsaw).
I have bought netbook Nokia Booklet 3G on 08/08/2010.I was fascinated with this machine (due to the advertisement, what later turned to be my curse, and despite the price I have bought it in EuroAGD shop, based on Lipowa Street, in Gliwice.
I have decided to start it off a few days after (as known updates require time, and on the top of that also need good internet connection , and my internet provider was facing some difficulties these days).I realized in few minutes that WLAN connection i snot working properly ( I use home router, operating together with Windows 7 standards).My netbook was not able to connect to my internet network and others stay ,,invisible,,to it.Ommiting such a small issue, I got to conclusion :if version of the ,,Starter,, system is so poor, I will purchuase Windows7 Pro hoping it will change everything.Unfortunately, it was not the way I wished.Despite the fact I have tried to make some free space in panel, WLAN card appeared useless.I admitt I work as a driver and WiFi connection is essential for my work when abroad, as roaming prices are too high.Because of this, I have decided to complain Booklet.It is Nokia so I will not be a problem.
First I had to find out what are where, so I called Nokia Care.I was informed my problem will be solved on the spotin any Nokia Department ( Gliwice, Chorzow or Katowice).
How surpriced was I when Nokia Department told me totally oposite- Booklet has to be sent to Warsaw.Unfortunetely Departments are open on the week days only, and I go back to Poland on Saturdays, I have no other option than complain it at the shop.
I started realize how difficult it is going to be on 25/09/2010 ( did not expect it would be that difficult).Well, shop manager was ,,molesting ,,me asking why I want to complain Booklet in HIS shop, while there is Nokia Department in Gliwice.I was explaining it is my business why here, thefore I said because of my working hours ( he did not mind to mention any member of my family could complain but as I wish MY complain instead of two weeks at Nokia service, will take up to one month here!
Complain was legallu based on warranty ( which I have regreted after).
I searched fro any infromation about my Booklet on the EuroAGD website.On 15/10/2010 I made a call to the call center and I got informed my machine is back to the shop, and the website is not updated yet.I run to the shop the same day.Stresful situation again, as shop manager looked at me, at warranty papers and opened his eyes wide.He did not know anything about my Booklet, which supposed to return from service.I was waiting over 30 minutes, trying to figure out who an why would treat me lieke a fool.
After all they found it!Staff members foung it somewhere in the storage…I signed the papers, checked the box and…
here it started my agony with Regeneresis Company (Warsaw)!Here comes what I have read in service report:
,,Dear Costumer,
During servicing your machine ,claimed problem did not appear…( and here comes the best part)…long term tests run by out technicians did not confirm the issue.Machine works.
I have dropped my jews!How could it work???- standard router, 100% of signal strenght, available to half of my neighbourhood but I am not able to work on my machine 4 meters from the router!There was nothing I could at the time to confirm receiving my Booklet but with the complain due to the way of proceeding the complain.I have checked the system at home (angry) and all my nerves started to be relesed…: lond term tests- all 4 minutes in total, together withseconds it takes to switch it on and off!!!
I called Nokia on Monday: here lady on the phone completely calm informed me, she has no clue about the repair, and I need to contact with the service.
Ok, I wrote first email to get explaination from Regeneresis- NO REPLY.Second email-STILL NO REPLY!
Then I emailed Nokia Poland and EuroAGD.
Then I decided to make a request to the way of servicing ( by calling Regenersis) and again was ignored. Lady on the phone told me, I should contact them via email, as she does not know any detail of servicing and contact with technician i snot possible.
When for the THIRD time I wrote to Regenersis, claiming if I do not not get the expertise of the tests of my card I will sue them in the court, finnaly I got the answer:
,, We hereby apologise for any inconvieniencedue to the wrong expertise, we are very sorry to hear about not detected problem in your Booklet.We kindly request to pass your machine to the service point again.
So all good! But I did not wish to argue with shop manager again AND wait for the nest weeks.I called Regenersis Company one more time to contact person responsible for quality control ( it took me few long calls).
Finally , when we started the conversation I requested that they will pick michine from me and on their own cost, as I do not have time either not in mood to deal with this as they made a mistake.
Case was closed, and I hoped this time it will be sorted out.Ho wfool was I?!
I have received the message from Nokia Care Poland on 26/10/2010:
,,Concerning complain nr 88/44/2010.
Thank you for document sent on 15/10/2010 and also 15/10/2010.In return to your complain, according to thewarranty service repair, Booklet 3G IMEI nr 35823/1030270606 by Authorized Nokia Service Center- Regenersis ( Warsaw), we would like to inform , that due to the leak of documentation it is not possible to proceed with decision.
We also explain, that all complains due to the terms of warranty are taken under consideration after receiving copy of purchuase together with service repair copy.To check your claim in details, please fax above documents on the number below: 0225419800 or via email [email protected].,,
It is true I did not send any scans, but all information: reports numbers, dates and so on i sent, so in th eera of telephones, computers it i snot a problem to get interested if company is providing good service and if it is in the good name of Nokia.I have dropped this after all contact I had with Complain Department of Nokia Poland. I knew it had no sense.
I have received next reply from EuroAGD on 29/10/2010:
,,Dear Sir,
In return to your message, we inform, that expertise at service did not confirm any problems in work of machine.During tests any issues did not occur. We inform complain was due to the warranty, and warranty is a legal base responsible for censiderating and decisions taken to close the complain.Seller always bases on opinions of authorized warranty service.,,
This was not surprise!but I was just disapointed that even they were not interested to do anything about it, even when I have presented them incompetence of the service (monitor screens, where system diary was shown!).
Courier pick up the Booklet on 25/10/2010.
At the time I sent all screens of analize of software monitoring LAN network as well as information about another problem in Booklet!!!
Bios started to stop to workand the whole machine slown down so drastic that to start system off was taking over 5 minutes!
Above person once a week to get any infromation.It was taking hours.
Next call to Regenersis and Nokia Care Poland, and this time Nokia- lady accepted a complain based on IMEI number , but nothing happened after.
Booklet came back to me at the beginning of November, enclosinf report saying:
,, We inform, during servicing the repair was run according to the producent procedure.Machine works.,,
True, Bios was working- hard discexchenged, new preinstalled Windows7 Starter, but WLAN card still not working!!!This time it cuts signal untill -55dB,in some way this was a succes but internet connection was not possible.
Booklet went again with courier to Warsaw on 29/11/2010.This time not to be repaired but for the expertise to replace machine fro the new one.Control Department said it will take no longer than 1,5 weeks ( optymistic- I thought).
I contacted the same person on 13/12/2010.Unfortunetely a complain cannot be done this way, so I have to do this in person in the shop, and Regenersis will send back machine together with expertise, which is already done, but I cannot receive it ( available fro the seller only).I went to the shop on 19/12/2010.I was getting upset again as shop manager said he will not accept a complain without a Booklet!Explaining that machine will arrive ditect to them and that this fact should be added in documentation gave nothing.I got strict answer:Booklet has to be brought in person, then sent to service for the expertise and with new expertise and the Booklet back, they have 14 days to consider replacement- consider does not mean I got one.
I called Regenersis again on 20/12/2010 and explained what and why.I got information Booklet will be send the same day, and as they will receive a request from the seller, they will also send expertise vi aregistered letter.Hoping that the parcel will arrive the next day, and considerating EuroAGD procedure, these 14 days means decision would be at the begining of 2011.How wrong was I?!
On 23/12/2011,at 09:00 my Booklet was still on the shelf in Regenersis Company (Chmas begins tomorrow, I honestly doubt that Booklet I have bought in August 2010 will get back to me in January 2011!!!
Today, on 28/12/2011Booklet was returned to EuroAGD and sent back to Regeneris Company. And I don’t know how long its going to take again.
Best Regards.

Yep **bleep** in Poland are not nice! I remember times when our tourist busses, cars and so on were robbered on your roads
Ok, I had similar problem. Solved it just after one day without any strees and extra work - just changed my old wi-fi router (because I was able to connect to my neighbors wi-fi). Simple - just try other wi-fi. Don`t try to re-bild Nokia factory in Chine, try to use compliable router.
My noncompliable router was Netgear with only b/g networks. Don`t remember model.

In infinite loop with "support" trying to fix forg...

First, I searched for an issue like mine and posted in it's thread hoping that we could both get help but their solution is part of our problem so here is a new thread.
My wife needs help on recovering her Skype email and or password and, of course, she has no access to login so I am here on her behalf (she is sitting next to me). The provided solution does NOT work as it puts her into an infinite loop of "Thank you for contacting Skype Customer Service." messages telling her to go and fill out a form ( https://support.microsoft.com/skype/hostpage.aspx?language=en&locale=en-us&oaspworkflow=start_1.0.0.... ) with the exact same info we have entered 4 times so far! PLEASE tell us how to get to REAL help with her issue. SR 1285591565, SR 1285671840, SR 1285702596, SR 1285752888 are the Support Reference numbers we have so far.
Speedy
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Solved!
Go to Solution.

I FINALY got an intelligent response to my wife's issue, they claim they don't have enough info to verify her as the owner even though they accept our monthly payment for over a year now and I included more than enough info to link the account to us. Did I provode 5 friend's addresses? No, because she didn't HAVE THAT MANY! Did we provide 2 numbers she called? NO, because SHE HASN'T CALLED ANY! Did we include the date she signed up? No, because it was well over a year or two ago and we have no idea when it was! We included the EXACT amount we last paid, the date it was paid, one contact (out of the 2 MAYBE 3 she had) and could have easily answered other questions NOT ASKED had we been able to comunicate with a human instead of dealing with canned responces!
%^&* YOU SKYPE! Your "support" is a JOKE!
Speedy
AKA: Hero Hog, Dr. Speed, "The Brass Mangler" and "That fat, old, balding, Grey-bearded gimpy guy"

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They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted.

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Tell us your story with SAP Cloud for Customer!

Check out the Bluefin story on their experiences with SAP Cloud for Customer below:
Bluefin Solutions was one of the earliest adopters of SAP Cloud for Customer which is used for lead and opportunity management. This presentation will share experiences and tips from a a rapid, agile implementation.

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(Finder object)
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In some groups people say it's impossible to program a script for iMovie because it does not support Applescript.
Blackletter

I made a simple mistake in the code.
wrong:
keystroke "space bar"
right:
keystroke space
Now the infinite loop runs in iMovie!

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My new machine has a serial beginning with W85, but it doesn't have the horizontal line issue. I'm incredibly pleased, and I hope this brings some positive vibes to an otherwise bleak story of yet another Apple 1st gen hardware issue.
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It does not come through the speaker/headphone output.

AW vers. 4.3.0.32 frozen icon story with a fix on a Torch 9800

This is a story of what happened when I installed the newest AW version on my Torch 9800 with device version 6.0.0.706.
I got a message from BlackBerry that a new AW version 4.3.0.32 was available.
WOW, I just finished installing 4.3.0.26 last Sunday; see my first story:
http://supportforums.blackberry.com/t5/BlackBerry-World/AW-version-4-3-0-26-installation-story-on-a-...
I clicked the upload link in the message and then selected ‘upgrade’ in the familiar AW window screen of version 4.3.026.
After the reboot I clicked the AW icon but no action. It looked like the AW icon was ‘frozen’. Clicking the icon did not open the AW start up screen. I then checked via ‘Application Management’ that the AW app was loaded and saw that it was already running, e.g. 4.3.0.32 had consumed some CPU time; most likely it was started by the reboot (?) which is still an issue on my Torch after 2 years of ‘fixing’ hopes.
OK, it was time again to wipe my Torch but using the DTM’s ‘Update’ function.
Why I am doing it this way?
If one pretends to do an ‘Update’ by using the existing current device software version of one’s phone, DTM’s ‘Update’ function has the wonderful property of restoring the phone’s settings and current data plus reinstalls all one’s apps, even the paid apps.
This method as described in the above link worked well for me again. The only drawback: it takes about ½ hour of one’s time.
After the reboot was complete and I disconnected my phone from DTM the icon worked properly and all was good with vers. 4.3.0.32 on my Torch, end of story for now…..

Hi :-)
Thanks for your answer.
I forget to mention that : I've already try to uninstall and re-install with the most "clean" process I could imagine ;-)
uninstall (the "uninstall" option of the 2 proposed : "uninstall" and "supress")
reboot
install -> error popup, no FB
reboot - error popup, no FB
another try
uninstall (the "Supress" option of the 2 proposed : "uninstall" and "supress")
reboot
install -> error popup, no FB
reboot - error popup, no FB
no clue :-(

Help on how to make an infinite loop with the same space on all images

HI:
I made a movie clip with infinite loop in which there are images that move from right to left something simple like a marquee, and each image has a blank space between them, but between last and first image there is a more space, how I can do to make all images have an equal space between each one and that the motion never stops.

Thanks for your time and answers my friend, but I'm still not be able to achieve what I want, I forgot to tell that I'm doing this by layers, let's say, I have 5 images, (in fact I have like 50 images converted to movie clip symbols) each image has it's own layer, layer 1, layer 2, layer 3, layer 4, layer 5, then I put a 200 frame motion tween on all layers at 30 fps, then I arranged layer 1 on the first frame to the frame 200, the second layer from frame 50 to frame 250, third layer from frame 100 to frame 300, fourth layer from frame 150 to frame 350, and fifth layer from frame 200 to frame 400, by this I mean I put a 50 frame of space on each image but if you can see, the last image has a duration from frame 200 to frame 400, and there's nothing on frame 250 where it is supposed to be another image to match the same blank space of all the others, the movie clip restarts on the frame 400, and there's a 150 frames of blank space between the last image and the first image, I put the gotoandplay on the frame 250, but it abruptly restarts the movie.
Is there another way to do this ?
Am I doing something wrong ?
Please I really really need help on this.
Thanks

Saving InCopy Story with Font and Style information...

Dear All,
Can anyone can shed any light on an InCopy story export problem I'm having?
I've got two versions of a function in a shared library, one for CS4 and one for CS5, which is used for both InCopy and InDesign.
The story export works okay and normally outputs the font and style information which is used by the story.
I've just added code to include all font and style resources dependent on a system setting.
The CS4 version works fine and I get a satisfying amount of file bloat if I turn the option on.
The CS5 version works as expected in InDesign but not when it's called from InCopy.
In fact if I turn the setting on in InCopy I get no font information at all, if I turn it off then I get the font info used by the story.
The call to SetInCopyInterchangeExportOptions returns kNoError(nil), so I imagine it's worked...
Is there anyway I can trace what's going on in the export in InCopy.
Is this the right call to acheive my aim?
Thanks in advance for any help forthcoming.
Regards
Caerwyn
#if (CREATIVE_SUITE_VERSION == CS4)
ErrorCode PrSnippetUtils::ExportInCopyStory( IPMStream *s , const UIDRef& storyUIDRef )
    ErrorCode    nResult = kFailure;
    Utils<IINXExportOptionsUtils> wsExportOptions;
    if ( !wsExportOptions )
        return kFailure;
    bool16 oldIncludeGraphicProxyData = wsExportOptions->GetOutputInCopyGraphicProxyData();
    bool16 oldIncludeAllResources = wsExportOptions->GetInCopyIncludeAllResources();
    InterfacePtr<IInCopyInterchangeExportOptions> storyExportOptions( storyUIDRef, UseDefaultIID() );
    if ( storyExportOptions )
        wsExportOptions->SetOutputInCopyGraphicProxyData( storyExportOptions->GetIncludeGraphicProxyData() );
        wsExportOptions->SetInCopyIncludeAllResources( SaveAllStoryResources() );
    INXOptions options = kINXExpanded;
    nResult = Utils<ISnippetExport>()->ExportInCopyInterchange( s, UIDList( storyUIDRef ), options );
    // restore export options
    wsExportOptions->SetOutputInCopyGraphicProxyData( oldIncludeGraphicProxyData );
    wsExportOptions->SetInCopyIncludeAllResources( oldIncludeAllResources );
    return nResult;
#endif
#if (CREATIVE_SUITE_VERSION == CS5)
ErrorCode PrSnippetUtils::ExportInCopyStory( IPMStream *s , const UIDRef& storyUIDRef )
    InterfacePtr<IWorkspace> ws(PrIDContextUtils::GetExecutionContextSession()->QueryWorkspace());
    if ( !ws )
        return kFailure;
    InterfacePtr<IInCopyInterchangeExportOptions> wsExportOptions( ws, UseDefaultIID() );
    if ( !wsExportOptions )
        return kFailure;
    ErrorCode    nResult = kFailure;
    UIDRef    wsUIDRef = ::GetUIDRef( ws );
    bool16 oldIncludeProxies = wsExportOptions->GetIncludeGraphicProxyData();
    bool16 oldIncludeAllResources = wsExportOptions->GetIncludeAllResources();
    InterfacePtr<IInCopyInterchangeExportOptions> storyExportOptions( storyUIDRef, UseDefaultIID() );
    Utils<IInCopySharedUtils> iInCopySharedUtils;
    // set workspace export options
    if ( storyExportOptions && iInCopySharedUtils )
        bool16 bIncludeProxies = storyExportOptions->GetIncludeGraphicProxyData();
        bool16 bIncludeAllResources = SaveAllStoryResources();
        nResult = iInCopySharedUtils->SetInCopyInterchangeExportOptions( wsUIDRef,
                kTrue, bIncludeProxies, kTrue, bIncludeAllResources );
    nResult = Utils<ISnippetExport>()->ExportInCopyInterchange( s, UIDList( storyUIDRef ) );
    // restore workspace export options
    if ( iInCopySharedUtils )
        iInCopySharedUtils->SetInCopyInterchangeExportOptions( wsUIDRef,
                kTrue, oldIncludeProxies, kTrue, oldIncludeAllResources );
    return nResult;
#endif

That is a sign that your preference files are becoming corrupt. Something is wrong with your system if this is happening regularly.
Bob

Infinite scheduling with capacity leveling.......

Hi there ,
If we go for infinite scheduling & then after MRP run go for capacity leveling ..........
then will we get the same effect as finite scheduling .....
Please suggest me
Regards
Kaushik

Hi Kaushik,
If my understanding is correct, you are asking for the difference between manual and automatick despatching of orders in capacity levelling?
when we set finite scheduling in capacity header view of work center, and run MRP with scheduling parameter 2 set.
In capacity planning the availabile capacity will be compared with the required capacity and the load will be depicted as a graph or in table format. This only gives the load situation against the period.
For this the despatching of order will be done manually based upon the load per day by a scheduler in capacity levelling.
And to add more,
In R/3 finite scheduling is not there and this is drawback and APO was put in front for this purpose.
Can you confirm me whether the system automatically levels the order or despatchs the order in finite scheduling.
Best Regards,
Sendil

My Infinite Story With BT

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