My iphone will not do anything and it has a picture of the usb cable and the itunes logo on the screen
my will not do anything and it has a picture of the usb cable and the itunes logo on the screen
Your iPhone is telling you you need to restore it using iTunes on a computer. Follow the instructions below.
Use iTunes to restore your iOS device to factory settings - Apple Support
Similar Messages
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my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me??, my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me?? anything would be helpful!
What exactly happen? If it started and froze, at what stage did it freeze?
Maybe this:
Hang during restore process
Following Troubleshooting security software will frequently resolve this issue. This issue can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings.
There are two ways to resolve this:
You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
For Windows XP, Windows Vista, Windows 7: Go to the C:\Windows folder and launch regedit.
Go to Edit > Find.
Search for "TcpWindowSize" entries. There are typically multiple entries of TcpWindowSize/GlobalMaxTcpWindowSize spread throughout the entire Registry. If "TcpWindowSize" exists, one or more third-party applications have changed the user's default Windows settings for TCP/IP.
Go to File and select Export. This step will export a copy of the Registry that can be used as a backup of the original settings.
Delete the "TcpWindowSize" entry.
Search for the next "TcpWindowSize" entry and delete each one until the Registry no longer has any "TcpWindowSize" entries.
Close Regedit, restart the PC, and test.
If you are uncertain as to why these registry entries exist and the PC is a business computer, contact your network administrator and determine what values TCP/IP can be set in their Windows Registry setting so that the PC can update or restore an iOS device rather than deleting the "TcpWindowSize" entry.
If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue.
I would first try restoring on another computer. -
I seem to have fried my ipad--i went to itunes to update it and now it wont do anything? the ipad has a picture of a usb cable and it says to connect to itunes but when I do it does not show up as a device??
You'll want to completely restore the device using iTunes.
http://support.apple.com/kb/ht1414
Keep in mind, at this point anything you had on the iPad you did not backup to iCloud or your computer is most likely lost.
It may be best to contact AppleCare by phone from 7am-10pm Central if you need more help on the matter. -
I have just downloaded the latest update for itunes and now my ipod is not recognised and my ipod is showing a usb cable and itunes logo please help me.
Try the troubleshooting here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
i tried to restart and re download everything and it still is doing the same thing. this keeps happening alot and i have to end up taking the ipod to the apple store to have them erase everything on my ipod to restart it. is there anything i can do at home to fix it
Have you tried to put the device into DFU mode?
To put the device in DFU mode,
1. Connect the device to iTunes
2. Hold both the power button and the home button down simultaneously
3. After 10 seconds, release the power button but leave the home button pressed
4. iTunes should then recognize that the device has entered DFU mode and ask to restore.
I hope that helps.
~Lt. Leviathan -
I cant connect my iphone 4s on my laptop, I changed the usb cable and is not charging too. What i can do?
D13, thanks for these details. This an awesome clue. Are you able to connect to this Wi-Fi connection with other devices? Let's try a few steps to resolve this issue.
First, reset the network in Settings>General>Reset>Reset Network and power your device off/on.
Secondly, delete the Wi-Fi connection in Settings>Select your Wi-Fi>Forget this Network and the try to connect to that Wi-Fi again.
Lastly, try creating your Wi-Fi connection. Tap Settings>Enable Wi-Fi ON. From Choose a Network, select Other. Enter the Wi-Fi network name. Select Security. Select the Wi-Fi network type then select Other Network. Enter the Wi-Fi network password then select Join
Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport -
My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.
Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808 -
When my iphone was updating it operating software, the USB cable came out of the port. Now the screen will only show the USB cable and the itunes icon. It is not recognized by the itunes store. I unintalled the USB driver for the iphone, but it still does not work. I have turned off the phone and performed a reset.
Try another Reset, hold both Home and Power buttons until the iPhone restarts. This usually takes about 10 seconds of holding both buttons. If still problem you should Restore your iPhone with iTunes on computer. Here are simple steps. Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Click Restore Button of iTunes.
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when i turn my iphone on it comes up as itunes and the usb cable and i have tried everything but its not working its just saying to restore my phone and i have tried but its not working
The device is in recovery mode. Connect it to a computer and restore it.
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Hi, I have a problem with my ipad, I want to restore it but I can not. When I plug the ipad (off) it is not recognized by itunes, I turn the ipad, There are apple and the apple after you see the usb cable and itunes logo for just 1 minute and turns off and is no longer recognized by itunes.
thank you for your help.Hi there beni_m,
You may find the troubleshooting steps in the articles below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
I got a new Ipad 2 and I am trying to get it work in vain. I have downloaded the iTunes on my PC, but even after executing the program nothing happens to the IPAD. I still get the image of the USB cable and the iTunes logo. What am I doing wrong?
You know that you have to connect the iPad to your PC with the cable that came with it - and then iTunes should start automatically and it will guide you through the set up process?
If you have already tried to connect the iPad - and you have launched iTunes - and you still have no luck - reboot your PC and then begin the process again. -
I updated to the latest version of Itunes and my Ipod touch froze up with a picture of a usb cable and the i tunes logo
Well the answer I gave you didn't solve the problem. Is the USB cable and the iTunes logo still on the iPod screen? You could start the "fixing process" by rebooting your computer, connect the iPod again, launch iTunes and see if anything happens.
This article may prove to be helpful. there are many steps that you can try to get the iPod running again.
http://support.apple.com/kb/ts1275
Message was edited by: Demo -
I am new to apple, i have an itunes account and want to start collecting music ect. i also have an ipod and i have erased all content and i have a picture of a power lead entering a itunes logo?
Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software -
Am in the process of installing ios 7.0.4 for my ipad 2 however, all I see on the screen is the USB cable and an arrow pointing to iTunes icon. It has remained so for more than 1 hour. When I put it off and switch it on again, I see the same thing appearing again. what sholud I do?
This is the solution to your issue.
I wish you the best of luck.
http://support.apple.com/kb/ht1808?locale=en_AU&viewlocale=en_AU -
IMac 27 on the USB cable and electric current passing over me.
Guys, I have touched on my iMac 27 on the USB cable and I have got an electric current passing over me. My feet were naked. When I got my shoes back the problem gone. Is this normal? Is it safe for my iMac and external devices?
hmmm, I have nothing attached on them, it is just two usb cables one for my Nikon the other for my multipad and nothing was attached on them. And I have touched by accident on the one and i have this small current passing though my hands and then i have touched on the other one to see whats happening and same result. I had just took a shower and barefoot. Then when i put my shoes on. Problem gone!
thank you
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