My iphone won't switch on - it has the apple symbol on the screen which doesn't go away. I connected to itunes but itunes is not connecting??

my iphone won't switch on - it has the apple symbol on the screen which doesn't go away. I plugged phone into itunes but itunes is not connecting??

Basics from the manual are restart, reset, restore.
Try a reset.

Similar Messages

  • I attempted to upgrade the software on my iPad and I got a message that said it couldn't restore the iPad software due to an error. Now the iPad has a black scrren with the apple symbol and the processing symbol going around.

    I attempted to upgrade the software on my iPad 2 and I got a message that said "unable to restore Ipad due to error". Now the iPad had a black screen with the Apple symbol and the processing symbol going around and around. When I tried to re connect it to iTunes is says "cannot connect to this iPhone due to error". How do I reset the ipad?

    Please Get the iPad User Manual for iOS 5.

  • On start up my mac book pro shows a white screen with a folder with a ? in it then switches to the apple symbol with the loading bar under it but it freezes about half way any ideas

    My mac book pro on start up shows a white screen with a folder with a question mark in it then switches to the apple symbol with the loading bar under it but it freezes about half way. Only started to have problems since upgrading to yosemite any ideas.

    I do hope you have recent backup, because it look like your hard disk is failing. You can start up in Recovery Mode, and run Disk Utility to see if the disk can be fixed:  OS X: About OS X Recovery - Apple Support

  • HELP!  When I switch on my iPad, it just has the apple symbol in the middle of the black screen.

    No option to select anything else! Have always bought apps using the iPad, havent been onto iTunes and have never backed anything up.  Any advice pls? (In very simple terms that a very tech-unsavvy person can understand).
    Thanks!

    If the reset doesn't, try and force iPad into Recovery Mode.
    Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • HT201412 My iphone doesnt work it only appears the apple symbol on the blackscreen

    Yesterday my iphone didnt start I charged it even when it was already charged but it still didnt work, suddenly after a few times that I pressed the two buttons at last it worked well , I left it charging during the night buth today when I tried to use it it was black again and now before I pressed the sleep/wake buttons it only appears the black screen with the apple but it doesn't open the screen . Please tell me how to fix it beacause everything is in there and I dont have a backup!!!

    Hey there Mizarf1,
    As I understand it, your phone is not booting past the Apple logo and you do not have a backup of your phone. First I would reset it with these steps:
    Restart or reset your iPhone, iPad, or iPod touch
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    If the issue persists you can put it into Recovery Mode and choose the Update option rather than the Restore option as outlined in the following article. This will preserve the data on it. 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • What can i do if the iphone is keep on restart and after it stop restart, it stay at the apple start up up screen which is the apple logo in the middle??? Can anyone help me??

    i've trying all night long. after i reboot my phone, it can't start up anymore. it just restart for a several times and it stay at the apple logo which is the start up screen. What is happening to my phone???

    You need to use recovery mode to restore:
    http://support.apple.com/kb/HT1808

  • My iPhone has turned on but it won't go beyond the apple symbol ?

    When I turned my iPhone 5 on the apple symbol appeared on screen but two and a half hours later the phone has not started . The Apple symbol is still on screen but I cannot turn it on or of it is just completely froze . Can anyone help . Thanks in advance

    The first thing to do when you have a problem, is to do the reset:
    hold the Power button and the Home button at the same time and keep them pressed, hold, until you see the white apple logo and then let go.
    Let it start again.

  • Why is my iphone screen turning black with the apple symbol?

    My iPhone 3GS has been randomly blacking out to the screen with the apple symbol or just a blank white screen and will remain frozen like that.  I have reset it pressing the home and power button but most times the screen returns to the apple symbol and the phone does not load.  A few times the screen has just been showing random html code when I reset it.  Sometimes it gets back to my log-in screen but then kicks me back out.

    Is your phone by chance jailbroken? If not then you may have to make a genius appointment and have them check it out. Also try restoring the phone as a new phone and see if that fixes the problem.

  • My iphone won't switch on. I've tried holding the power and home button more than 30 seconds up to a few minutes but it didn't switch on and went straight to recovery mode. It died of a low battery and i already fully charged it i checked with my itunes.

    i really need help here. I have only used my iphone for a month. my iphone won't switch on. it died of a low battery and i've already fully charged it and usually before it even fully charged, it will turn back on right but in my case nothing happened. i've tried holding the power and home button for 30 seconds and up to 2-3 minutes but no logo appear. it went straight to recovery mode. there's nothing wrong with my cable, i checked with itunes and  this happened once a week ago but it did switch back on after i tried a few times but now it just won't switch on. i also have problems with my screen as there's some noises to the screen (i hope you get me) and when i turned the camera on, it was as if the whole screen is shaking. i'm currently studying in the middle east and there's no apple store here so i cannot use my warranty. i will only be back home in summer. please help me what should i do to at least switch my iphone on first.

    I did a little bit of experimenting. I have an iPad original versions myself. I took it out of the box knowing that I haven used it in months and I expected the battery to be dead and sure enough the battery was as dead as I imagined it would be. For the first 30 minutes I experienced exactly what you are experiencing, but then the iPad suddenly powered up on its own (like it does when plugged into the charger) and I am using it now to type this response to you.
    My point is that I am starting tothink that your battery has suddenly died on you for some reason or you have a hardware problem now. I would still try leaving the iPad charge for a while longer - maybe even overnight - and then try again in the morning. Unplug the iPad and try resetting with the home and sleep buttons. Try plugging the iPad in again. Unplug it, try restarting again. Let it charge for a while again.
    After trying something like that, if it still will not start up, then I think it's time for a trip to an Apple Store and see what the Apple Techs think.

  • TS1363 hi have tried to update my iphone now has locked out with the apple sign on the front and wont switch off

    hi have tried to update my iphone now it has locked out with the apple sign on and won't switch off

    See here - http://support.apple.com/kb/TS3694#error1603

  • Why does my iphone phone by it self ?even though its password protected, switched off, and has a hard cover over the screen.

    why does my iphone phone by it self ?even though its password protected, switched off, and has a hard cover over the screen.

    the phone started to phone by itself  only numbers in my addressbook, now its phoning random people, has any one any ideas?  also i find it pure cheek from apple that i paid for a phone that cost 100,s € and i have to pay for tech support.

  • After charging my iPhone 5s the screen has locked with the Apple symbol and will not switch on or off even after connecting to iTunes , i am using the original Apple charger

    Has anybody had a similar problem , after charging my iPhone 5s (with the Apple charger and cable ) , the screen on the phone has locked with the Apple Symbol , the phone will neither switch on or off for me to take any action , restore , upgrade etc

    I think your iPhone must be stuck in Apple logo. If so, you need to read the help guide: iOS: Not responding or does not turn on - Apple Support

  • Iphone won't shut off properly, has frozen on spinning wheel screen

    iphone won't shut off properly, has frozen on spinning wheel screen

    Try to reset the phone by holding the sleep and home button until the Apple logo comes back again.
    If this does not help, connect in recovery mode and set it up "as new device", explained here iPhone and iPod touch: Unable to restore and here How to set up your iPhone or iPod touch as a new device

  • My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

    My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

    Hi Paula2808,
    I’m sorry you are having trouble starting up your iMac, that must be quite frustrating. There are some troubleshooting steps I would suggest in order to get you up and running again.
    First I suggest using the steps in this article for the Apple logo appearing -
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    If things still are not working correctly, you may want to continue with the steps in this article -
    Troubleshooting: My computer won't turn on
    http://support.apple.com/kb/TS1367
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • My iphone won't switch on

    last night my iphone 4S switched off and won't switch back on, the battery wasn't empty...

    Reset the phone as explained by Steyn139: Hold HOME and POWER buttons at once for at least 10 seconds until you see the Apple logo on screen. Then release the buttons and let the phone reset by itself.
    Sometimes, you may not get the Apple logo in the screen, however the reboot is happening. Put your phone into DFU mode (as explained above ) while connected to your computer with iTunes opened and keep the HOME button pressed until you are asked by iTunes if you wish to RESTORE the iPhone. Say yes and wait.
    Your iPhone should get back to life however IF YOU PRESS YES you will loose all the data on your phone. If you have had a recent back up done, then you should be fine. Simply synchronize and you are on your way.
    If iTunes says that couldn't restore your phone, take it to your nearest Apple Center to get it replaced. Being a 4S it should be under the 1 year guarantee still.
    Good luck.

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