My ipod classic just stopped working. Will not turn on, will not do anything. Black screen. It is still under warranty. What do I do to get it fixed or replaced?
My ipod classis just stopped working. It is still under warranty and I need to know where the warranty information is so I can get it fixed or replaced?
If you have tried all of the suggestions mentioned under the appropriate section in this Apple support document, you may need to have your iPod serviced or replaced either by Apple or a third party service.
iPod won't turn on
If the iPod is still under Apple's 1 year warranty against manufacturing defects, Apple may swap it out for you at no cost if they don't conclude the issue to be the result of abuse or accidental damage. If you have an Apple Store nearby schedule an appointment with them and show them what you are experiencing.
http://www.apple.com/retail/geniusbar/
B-rock
Similar Messages
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My ipod touch just stopped working, it wont turn on/off or charge.
I was checkin my ipod n it just stopped...It doesnt turn on/off wont charge it doesnt do anything..Any suggestion on how to fix it please?
Those symptoms are covered here:
iPod touch: Hardware troubleshooting -
my iPod classic has stop working and when ever i try to synch it there is a alert saying that do not disconnect it and there are some songs which when i try to play the iPod re-starts again so please tell me what is the issue and some sound is comming from the back pannel .
so please do something about it and give me the solution
thank you,
Saajan jainTo give you something, I need something too, like
How old is the Ipod? (if it is still under warranty, then send it to Apple service shop)
Are you running Windows iTunes or Mac iTunes?
What do you see on the iPod screen?
My guess is, your iPod classic is more than 2 years old and out of warranty, and the hardisk has gone kaput! and need to be replaced.
Have a nice day! -
Ok one day out of the blue my ipod just stopped working it wouldnt turn on nothing but after recovering it, it's fine now but there is only one problem my screen wont work i can't do anything on it not even unlock it please someone help!!!!
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod.
If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order -
My IPOD Touch just stop working - I was listening to music and it stop. I cannot power it down or re-start it. The time is correct and that is I can see at the top of the screen of the IPOD along with the battery info
Try resetting:
Hold both the home and power buttons at the same time until the Apple boot logo appears. No data will be lost. -
my ipod nano just stopped working right after playing a song, any suggestions to get it back working?
Did the battery run out of power? If not, try doing a Reset to "reboot" the iPod
http://support.apple.com/kb/ht1320
(A Reset does NOT erase the iPod.) -
Ipod classic that stopped working
Hi, I have an ipod classic that stopped working today the computer make a sound that a device is connected to it is not on my computer ,any idea on what i can try it only one years old if that ,Thanks
Hello there oldmanmcd,
I recommend this troubleshooting assistant highly for the iPod Classic. It does a great job of resolving software issues.
iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
All the very best,
Sterling -
My ipod touch just stopped working! how do you restore?
I was playing a game and my ipod touch just stopped working! How do you restore it , as of now it has a bright white screen and won't power off or even connect to my computer.
Try restoring via iTunes. If necessary. try placing the iPod in recovery mode using one of these programs and then restore:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single ClickFor MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too -
My ipod classic has stopped working, won't even charge. why?
my ipod classic has stopped working suddenly and now switch on or charge, any ideas?
The community need more info, from you to be of any help.
Stopped working?
1. What do you see on the iPod screen?
2. When was the last time you charge it successfully?
3. How old is your iPod?
4. What version is your iPod?
5. When was the last time your iPod was working?
6. Are you using a Mac or Windows iTunes?
7. Which version of iTunes are you using?
As you can see in the discussion list, some Post don't get a response, as the regulars don't know how to help without the relevant info.
Have a nice day! -
On both my desktop and notebook, sync just stops working and needs to be set up again! Although my account is still there ?
I have windows 7 on both computers and I use the paid version of Roboform (which does not encounter any problems!) So, I really need my sync to work and keep working. Please help......Do you mean that after closing the browser your Sync set up is gone and you need to Set it up again?
This is, generally, because your privacy settings are too restrictive and you are deleting the password of your Sync account.
You can modify this in the Privacy tab of your Preferences/Options window. Select Remember History or Use Custom Settings in the drop down to configure the level that you want. -
My Airport Express just stops working. Computer keeps searching for it. DSL modem is OK. Have to unplug Airport Express and replug to get it to work again. Starting happening sporaticaly some time ago, but now it is about once a day, maybe twice a day. Has v.6.3 on it. Supposedly up to date.What's the problem?
Has anyone had that happen? Solution? (other than purchase a new one.......)My Airport Express just stops working. Computer keeps searching for it. DSL modem is OK. Have to unplug Airport Express and replug to get it to work again. Starting happening sporaticaly some time ago, but now it is about once a day, maybe twice a day. Has v.6.3 on it. Supposedly up to date.What's the problem?
Has anyone had that happen? Solution? (other than purchase a new one.......) -
my iphone is not turning on its freeze on the black screen with the apple
- Try a reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and try to restore.
- See if placing the iPod in recovery mode will allow a restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- If the logo still show all the time, let the battery fully drain. After charging for an hour try the above again. -
My ipod touch just stopped working
My Ipod 4th generation just stopped working - not turning on
Basics from the manual are restart, reset, restore:
iPod touch User Guide (For iOS 4.3 Software) -
Classic just stopped working?!
Hey guys, i mainly only use os 9 classic for my canon scanner & recently classic has just stopped working. whenever i try to start it, it just sits there in the loading screen, ive left it for a long time & nada. also the other ***** is that canon hasnt made any os x software for this particular scanner, just drivers. ive tried reinstalling that driver & of course hasnt made a difference
any ideas of what to do? is there a way of reinstalling classic? would that solve it?
thanks ahead of time
dale-thanks again charles. i tried to repair the disk, but
everytime i would verify the disk it would find a
problem (it wouldnt tell me what), but it wouldnt
allow me to repair, it was fogged. i tried restarting
with the install disk & still couldnt find anything.
This sounds as though you have a serious directory problem. If you don't have Disk Warrior, or if DW can't fix the problem, then I'd back everything up. If necessary, buy an external hard drive and get hold of Carbon Copy Cloner or SuperDuper!. Either CCC or SD! will make a complete backup of your system to another volume.
Once you've made the backup, reformat the original volume and restore the backup to it.
so i checked on the apple help site for fixing
classic & all i did to fix classic was reselecting
the system i wanted to start up my computer in the
startup disk menu in system pref. now it works,
messed up.
'Messed up', how?
also i ended up calling apple on getting my computer
to repair my disc & the woman on there told me that
software isnt included in the one year warranty, ***?
Apple has never included software in their one year warranty.
how is hardware which costs money to replace is
covered, but software isnt? it doesnt cost anything &
they should be just as resposible for software as
they are hardware. sorry for the little rant, its
just crazyness
No-body warrants software.
so thanks again charles
no problem.
d- -
my ipod classic 160gb stopped playing and has a lock at the top of it. none of the functions work and it won't sinc to itunes. my computer doesn't recognize it and showed a message of "windows has stopped this device because it has reported problems (code 43)". any suggestions?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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