My ipod is disabled and I cannot connect to restore! help please

Hi. My daughters iPod has been disabled and I've tried to do the reset and restore via itunes but it gets to the screen showing the plug into iTunes and then iTunes should pick up the device automatically and give me the option to restore... But iTunes doesn't pick it up?
Help please!!!

Hi lesleyfromtas,
If you are getting the icon screen directing you to connect the iPod Touch to iTunes but iTunes isn't recognizing the iPod, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

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