My itunes no longer recognises my nanos following latest update. I have uninstalled and reinstalled but no use. Can anyone help??
Following the latest update on itunes - none of my nano devices are recognised anymore which is a bit of an issue. I have worked through all the advice on the online help but still no better off.
I notice that a few others have had similar problems - does anyone have any advice on how to sort this out?
Hello Andy,
I would be concerned too if my iPod was not recognized by iTunes. I found a couple of articles that might help with this.
If you don't see your iPod in the My Computer or Computer section of Windows, follow the steps in this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
If Windows recognizes your iPod but iTunes does not, follow the steps in this article:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
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Okay. That's got the most common (current) possibility ruled out.
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hi Yojoeyo,
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Derek -
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Ackk ... that behavior is consistent with the play_mp3.exe trojan:
http://en.wikipedia.org/wiki/Play_mp3.exe
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http://www.malwarebytes.org/mbam.php
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(99753) -
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
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Please note:
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HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
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Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
... But if no joy there, let's check to see if there's a .NET issue underlying this:
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Try this:
Go to command prompt (in windows XP, START/All Programs/Accessories/Command Prompt)
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Hit "Enter" key. Restart computer.
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If not, try temporary uninstall your Security software & see if it works.
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