My Laserjet Pro 400 will fax only the top on third of the fax page but I can receive full faxes.

My Laserjet Pro 400 will fax only the top on third of the fax page but I can receive full faxes. But the system works with my older HP Fax Printer. Thank you.

Hi @ 
I suspect your question would be better answered in the HP Enterprise Business Community, as the HP Laserjet Pro 400 Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP LaserJet Pro 400 Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

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2nd fax won't work at Laserjet Pro 400 MFP M425DN

I have recently bought the HP Laserjet Pro 400 MFP M425DN, which is working almost fine.
The problem is when i do want to send a fax, it will send it, but after that the second fax won't be able to send. I just get the message 'communication error'. Also, the beep-sound the machine makes when you normally push a button on the touchscreen, becomes REALLY soft instead of a hard beep.
The only way to solve this problem is to open the papertray and close it again. This is annoying due the fact that i have to send more than one fax a at time.
PLEASE help

Hello try to send the first fax then push home button and then send second fax

Brand new laserjet pro 400 only prints about 1" down the left side of the page

I just unboxed a brand new Laserjet Pro 400 for a teacher, and upon running a test print, the printer only prints about 1" of the text down the left side of the page. The text fades to white, and the entire remainder of the page is blank! I re-seated the toner cardtridges, ran the cleaning program, and am still getting the same results! Any suggestions? A scan of the page is attached. It came out this way after each solution that I tried!

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
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Error installing the HP LaserJet Pro 400 M401dn over the network.

- Printer Model: HP LaserJet Pro 400 M401 dn.
- Operating System: Windows Server 2008 R2 SP1
- Connection Method – LAN.
Добрый день. Купили принтер HP LaserJet Pro 400. При установке принтера по сети драйвер не находит принтер при сканировании сети даже при указании IP принтера. При установке принтера через устройства и принтеры, установка зависает на соединении с устройством. Веб панель принтера при этом доступна и работает. Пробовали все драйвера принтера PCL6, PCL5, PS, Universal Driver PCL6, PCL5, PS принтера по прежнему не видно. Так же пробовали установку с другой системы Windows 7 с соответствующим драйвером.
Пробовали ставить драйвер с выключенным принтером. Драйвер установился принтер печатает но: в диспетчере появляется процесс который грузит все напрочь прилагаю фото:
Good afternoon. Purchased the printer HP LaserJet Pro 400. When you install the printer on the network driver does not find the printer when scanning the network even when you specify the printer's IP. When you install the printer through devices and printers, the installation hangs on the connection to the device. Website of the printer when it is accessible and running. Tried all the printer driver PCL6, PCL5, PS, Universal Driver PCL6, PCL5, PS printer is still not in sight. Just tried to install another system Windows 7 with the appropriate driver.Tried to put the driver turned off the printer. Install the printer driver prints but: Manager appears in a process that will ship all completely enclose a photo:

The problem was solved pereproshivkoy thank you for coming!!!!

LaserJet Pro 400 MFP not working on the network port that works HELP !!!

I have a new LaserJet Pro 400 MFP (M425dn) USB works fine. When I remove the USB and plug it into the network Port no network can be found - It doesn't pick up any activity. So I test the network with my laptop ( connectivity is confirmed ). The network port is working properly- I plug in the LaserJet Pro 400 MFP (M425dn) and restart it - no network activity. I tried several ports in the front office and the printer can't connect to the network. BUT HERES THE FUNNY THING . If I take the printer to the back room where the router/switch is and plug it directly into the switch
( the same port as the front port ) it works !!!!! so why doesn't the printer work at the front office network port, where all the other devices work just fine using the same port ? But it will work, at the router/switch using the same port lol this is drving me crazy
any help ? ? ?

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't see tray 3 in the settings on Laserjet Pro 400

I just bought an Hp Laserjet Pro 400 M401dne with the extra tray (CF284A).
I can see the tray in the going at 192.168.1.113 but i can't see it in the windows printer settings...i see only tray 1 (manual feeding), tray 1, tray 2. No tray 3.
Can you suggest something please?

I'd recommend talking to someone at HP support. I have a copy of the instructions to install the 500 sheet tray but it is only picture format. There is no wording to tell you what happens next. I assume that the accessory add-on try has some pin or connector that lets the printer and system know that you added an additional tray. Perhaps the detecting mechanism could be not working.
Hope this helps.

Does the HP LaserJet Pro 400 Printer M401n (CZ195A) work with Linux?

Does the HP LaserJet Pro 400 Printer M401n (CZ195A) work with Linux?
Thank you for your help.
James Adrian
{Personal Information Removed}

Hello happy321,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HELP! My HP LaserJet Pro 400 color MFP M475dn printer will NOT print!!!!

HP LaserJet Pro 400 color MFP M475dn- CE863A
Printer is on a network and can connect to multiple computers that include: Mac OS X, Windows 7, and Windows XP.
When I try to print from my iMac, the printer queue says "The printer is not connected". When we try to print from the Windows computers, it just sits there in the queue and doesn't print. When I go over to the printer itself and try to print either a demo page or a supplies page directly from it, it says on the screen that is printed it but nothing happens. It doesn't hum or anything! The port where the network cable is connected is lit green which HP says that means that the network cable is connected. We have had this printer for a year now and something like this has never happened.
I haven't switched any software or anything before this happened. It was working fine on Saturday when we were using it, but when we came into work today, it just decided it would stop printing!
I am stumped! I tried 'pinging' the printer's IP address from my iMac and it pings just fine. Does anyone have any tips?
(I tried doing the obvious too- like turning the printer on and off and shutting the computers down- and nothing!)
This question was solved.
View Solution.

Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!

HP LaserJet Pro 400 m401a Go offline after restart the pc

i just buy a new HP Laserjet Pro 400 m401a and i install the drivers from the dvd that i found with the printer
but after i finish and shut down the computer i found the printer offline i try to remove the usb cable but nothing
i install the driver again i work but after restart same problem again
i have 2 printer conected with 2 computer the problem the the 2 printer
please tell me what to do
thank you

I would recommend posting this in the HP Enterprise Support Forums for better coverage.
You can access the enterprise support forums at the following link.
http://h30499.www3.hp.com/
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HP LaserJet Pro 400 color MFP M475

Hi
I've a HP LaserJet Pro 400 color MFP m475dw that is often offline. This is the first problem.
Anyway, I've been trying to install the software from yestarday but it's impossible becouse the install program stays at 99% for a long time and than a fatal error message cames:"due to the lomg time ....."
I cannot print, scan or fax anything.
It's real bothersome.
Can anyone help me?
Thx

@ammarch
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Cannot connect to HP ePRINT Web site with LaserJet Pro 400 colour MFP M475dw

LaserJet Pro 400 color MFP m475dw- Just installed. Scan, print ,copy ,fax all working fine! using WiFi
Using IMAC OS 10.8.2 with all updates
Using Netgear router DGN2200v3
Printer will not connect to HP ePrint Website
Printer connects to the Hp Support and Profile for fax set up etc. But the "HP Web Services" Section when entered and hit the Enable Button-- It does not connect to the site --- it just seems to just refresh.
if i try to connect thro the printer not the imac and try enable web services it says" Connecting " on the screen BUT after a few minutes of trying -------- then says " CONNECTION ERROR-- the printer is unable to connect to the service. Check the internet connection
ANY IDEAS-- AM I MISSING SOMETHING ???
MANY THANKS
This question was solved.
View Solution.

I would try pulling up the embedded web server (EWS) by entering the IP address for the printer in to a browser and set a static IP address & DNS.
The information for the default gateway, subnet mask and that IP address can be accessed from the Setup menu on the front panel, go to Setup>> Reports>> Network summary and that will print it off.
Once you have entered the IP in to a Browser and have the EWS pulled up, navigate to the tab at the top labeled “Networking”. Then click on IPv4 in the left column; that will bring up the Address configuration page. Set the radio button to manual and fill out the IP address, Default gateway and Subnet mask with the information from the report. Do not worry about filling out the portion titled WINS server, that can be left alone.
You will then want to fill out the DNS portion of the page, The Preferred should be set to 8.8.8.8 and the alternative/secondary should be set to 8.8.4.4. Then click “apply”
Power cycle the printer. Turn it off, wait 30 seconds and then turn it back on. Once it is completely up and running reattempt to connect to web services.
I am a former employee of HP...
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HP LaserJet Pro 400 MFP M425dn won't print text at 72 point size or larger

My workplace recently purchased an HP LaserJet Pro 400 MFP M425dn all-in-one printer. It works excellently with the exception of the fact that it won't print text that's 72 points or larger in size. I've tried numerous fonts that're pre-installed with Windows, and all of them print properly at point size 71.5 or smaller; anything else simply doesn't show up in prints. The content that's sized at 72 points or higher *does* affect the flow of other printed content on the page, however. It's like the 72-point or larger text is occupying space, but it's completely invisible on the printed page. I've tested this using Microsoft Word 2002 on three separate computers, two of which have Windows 7 installed and one of which has Windows Vista installed. The problem is identical on all three computers. The printer is connected via ethernet cable to our wired network. I've installed the included printer software, and I don't believe that there are any updates to it that weren't installed up to this point. Any thoughts on how to resolve this issue?

hello, i only made an account to solve this for you guys because it has been a headache for me also.... let me apologize before hand for terrible grammar and punctuation i am in a huge hurry Now this may not work for everybody but i fixed it on my machine with the following now before you print ...use (ctrl+p) in your word processor to open the print window click on (properties) then navigate to the (advanced) tab now, I have a section called printer features under this category there is an option to "send truetype as bitmap" enable this and see if it can help any of you, for me, with this ENABLED I can print any size font my word processor will allow me to type specs of my machinedell d6420win7msoft word 2007 printer itself is hp laserjet 200 color m276 printer driver is HP LaserJet 200 color MFP M276 PCL 6 i understand that this printer and driver is not identical to yours per se but the nature of these drivers makes it highly likely that this solution will work for most of you if this helps, have somebody else post it more noticeably because i will probly not be signing back in to this website i created this account just to post this and hopefully solve this annoying issue for many of you ...no kudos needed

Laserjet Pro 400 color MFP M475dw print in black and white

Hello,
I have a Laserjet Pro 400 color MFP M475dw printer that is contected to a network so that multiple users can print from it. I want to be able to restrict it so that they can only print in black and white and double sided. Is this possible? and if so could you please tell me how?
I am not able to restrict them on a print by print basis, hence I am looking for a solution where I only have to make the change once.
Thanks for your help!

I understand you want to change a setting one time so that no matter who is sending the printer a print job it prints in gray scale. Actually I found two ways to do it. Here is the basic way to do it as described on page 16 of the User Guide. Also, you could set up this printer to receive emails (ePrint) in gray scale only. I just did a test after making changes in my ePrint settings at www.eprintcenter.com and no color was printed on a regular document containing color. I hope that answers your question. If not, let me know. I will be happy to explain greater detail.
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HP Laserjet Pro 400 Printer unable to print docs using both letter and legal paper

HELP!! Have been using an HP Laserjet Pro 400 M425dn dual tray printer for 2 years, along with a Dell laptop. Always had ability to send documents to print using both letter and legal size paper. Under print set-up on laptop, the option checked was always set to "Choose Paper Source by PDF Paper Size". Now I've just purchased an HP Envy All-in-One Desktop, which does not offer that option under Print Set-Up. While it allows for 'Auto Selection' of paper size, you are required to choose either letter or legal size paper. I've called tech support 3 times, the latest call earlier this am, only to be disconnected. Yesterday I was told that I should go on hp/support and update drivers. My husband downloaded drivers, but still no fix. Unless this issue is resolved asap, I will have no option but to return this Envy Desktop, as I cannot run my business without this option.
Anyone have a similar problem? How was it resolved?

The available options will (probably) be determined by the printer driver in use.
This , in turn, will be determined partly by which Operating System and version you are using.
Once a printer model has been out in the field for some time (generally when the next generation (or two?) of devices has been announced to supersede it) that model becomes a 'legacy' device, and 'full-specification' printer drivers may no longer be supplied by the printer manufacturer, but basic (i.e. without too many options) drivers will (probably) instead be supplied with the operating system.

LaserJet Pro 400 M401dn - 79 SERVICE ERROR

We have only had this printer less than a year and I am getting a 79 SERVICE ERROR. I have power cycled, unplugged and all the normal tries... no go. It will print the menu map but will not accept a print job from a user. I try to get to the printer page on HP.com but it errors out so I cannot get to any of the support docs for the model. Anyone out there have a suggestion?

I ran into this same problem with the LaserJet M401dn. I noticed this issue occured when the printer was hooked up to the PC via USB. I followed HPs steps on trying to fix this problem and needless to say, their steps weren't worth a hill of beans. The printer is working now now via these steps that I'm going to list. 1) Restart the printer with only the power cord being attached. If you're STILL getting the 79 error service, then it is most likely a firmware issue. Luckily for me it wasn't. The printer started right up as it should.2) If your printer starts right up, attach an Ethernet cable from the printer to your router/switch/DSL or cable modem.3) Select the Network icon on your printer screen and check to see if your printer has authenticated to the network and lists an IP address. If you're on a home network the IP address will show something like 192.168.x.xx. 4) Once connected to the network you'll run a firmware update. Click on your Settings icon, select LaserJet Update, Check for Updates Now. Continue by selecting the update and download and install. After the firmware installs, at this point you might be able to get the printer to work by hooking the USB cable back up to the printer. I on the other hand did a couple other steps before hooking the printer back up. 5) I installed all of the Windows Updates (critical), updated Java6) Uninstalled the HP printer software for the M401dn and restarted the PC7) THIS STEP IS NOT FOR THOSE THAT AREN'T FAMILIAR WITH EDITING THE REGISTRY. If you have no knowledge of how to edit your registry, then PLEASE DO NOT ATTEMPT this. Have someone with knowledge do this step. I, nor HP can be held responsible for any mistakes that you make with this step. DO AT YOUR OWN RISK. In the registry I searched for Packard and deleted all Keys or entries that had M401 listed. DO NOT DELETE THE KEY IF IT DOESN'T LIST M401, as there are Hewlett-Packard printer drivers that are built into the operating system and they do show up in the registry.I ran through the registry twice searching for any sign of the printer driver being installed. Restart the computer again.8) Reinstall the HP LaserJet Pro 400 M401 Printer Series PCL6 Print Driver that is relevant to your PC. (Sorry, I don't know how to deal with Macs.) DON'T download the Full Software and Drivers or the one WITHOUT the installer. Don't use the disc to install the drivers either. Just download the most recent version of the software from HPs website. Install the software and attach the printer when asked to do so. Hopefully you're golden at this point just like I was! If for some reason this doesn't work for you, I would format your hard drive and reinstall Windows and all of your software. Apparently there is something within the registry or on your computer that is keeping the printer from working. I hope this helps you all out!

My Laserjet Pro 400 will fax only the top on third of the fax page but I can receive full faxes.

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