My MacAir has to go in for hardware repair, and I was told that if diagnostics couldn't trigger the error, it would be returned to me to guinea pig the specifics with a log. Why can't the crash reports generated by the computer itself be used?

My MacAir has to go in for hardware repair, and I was told that if diagnostics couldn't trigger the error, it would be returned to me to guinea-pig the specifics with a log. Why can't the automatic crash reports generated by the computer itself be used? I would think they would be the most accurate and specific record of incidents, and could easily be identified with the computer serial number. What am I missing in this scenario?

What you're missing is that diagnostics software doesn't cover everything in any laptop made by anyone.
Intermittent problems, and genuine hardware induced faults typically, or course, are hard to pinpoint.
jet fighter planes contain 1000s of sensors and multimillion dollar live diagnostics and still can't "see" more than 60% of hardware potential faults.
Lucky you, the Air however contains extremely few parts, there isnt much to diagnose on one.
The Air contains 90% fewer parts than a typical laptop from a mere 7 years ago.

Similar Messages

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china. But I can not use it in the USA, so could you mind help me to solve that problem. I think someone of you must help me to

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
SN:F2*****FDR
<Edited by Host>

See the response in your other thread:
https://discussions.apple.com/message/24641427#24641427

HT4993 My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china. But I can not use it in the USA, so could you mind help me to solve that problem. I think someone of you must help

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
<Edited by Host>

xinyi93 wrote:
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
Yes, the iPhone 5S is a global phone. However, Sprint will only unlock phones for use on GSM networks outside of the U.S. In the U.S., that phone can only be used on Sprint's network.

HT4623 Dear AppleCare, My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone. But when I am back in China using local carrier, Can not be activated

>
>>Dear AppleCare，
>>My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone.
>>But when I am back in China using local carrier, Can not be activated
>>I can't believe that !
>>>Details:
>>>SN:F1*******8GL
<Personal Information Edited by Host>

Sorry to tell you this but this is not AppleCare.
This is a forum of users just like yourself who do their best to help other users.
We are not able to help you with your problem

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still us

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still use Flash Player...
Is there anyo who can help me with this? I asked in the shop and I was told "yes of course" , but when I contacted Sony directly I was advised to check with Adobe as apparently in the recent months Adobe and Sony haven't been getting along anymore...

You may be mixing up two entirely different Adobe products.
1. Adobe Flash Player. Needed to view web pages designed with Flash. Not needed to view PDF files. Not available for Android (not just Sony).
2. Adobe Reader. Reads PDF files. However, the Android can also read most PDF files without needing Adobe Reader.

I just got my macbook pro a week ago and i was told that i will get the os x lion a week ago i was told that i can get it for free, is this true and if so how do i get it

i just got my macbook pro a week ago and i was told that i will get the lion for free, if this is true, then how do i get it.

Hi,
Not that's not normal and is one of the Problems I was having before Restoring as New...
Just make sure you Sync ALL your important Info... Contacts... Music... Etc... to your Computer...
and then do a Restore as New...
i was a bit reluctant at First, because I hadn't done it before... But it was So Easy and am Really Glad I did...
Cheers,
Here's Another Useful Link:
http://www.apple.com/support/iphone/

I just put snow leopard 10.6.8 on my macbook pro and I was told that I could purchase Apature for photo management- now its says I need a different version.... is there an older version I could get? so frustrating.

I just put snow leopard 10.6.8 on my macbook pro and I was told that I could purchase Apature for photo management- now its says I need a different version.... is there an older version I could get? so frustrating.

The current version of Aperture requires 10.7.5 or later.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I have mi new ipad screen broken in one corner, I was really disappointed because it was drop from about 30 cm so I was not expecting the screen to be broken, well I went to apple store in regents street in London and I was told that I have to pay 250 po

I have mi new ipad screen broken in one corner, I was really disappointed because it was drop from about 30 cm so I was not expecting the screen to be broken, well I went to apple store in regents street in London and I was told that I have to pay 250 pounds for the screen replacement, it was a rip off and after many years using apple products I have expend thousands of pounds on them, I just think is a rip off price. It will be difficult but I won't be buying any apple products anymore, I really feel like I was abuse that was half of the price of a new iPad. I have never complain in my life but this time I think apple is abusing me as a costumer.
I'm really upset, I'm furious that apple uses his dominance in the market to Rip off costumers like me.

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
Don't know if there are any 3rd party repair places in the UK.
 Cheers, Tom

I have an iPhone 4S on which I bought the Apple Care policy. The phone was broken and I was told that Apple would do nothing as it was "beyond economical repair". Does anybody know where in the Apple Care agreement the topic of beyond economical repair?

I recently brought in a broken iPhone 4S and was told the damage was too great and therefore that is was BER and Apple would not cover the phone. I have never dealt with this issue before and was curious as to where in the terms and conditons Apple reserves the right to not cover if the think that the phone is beyond economical repair. When I asked clerk I was told that everybody knew that BER applied and "you would not expect an insurance cover to pay for a car if it was totalled." I told the gentleman in that case the BER only applies as to whether I received money for car or insurance company repaired the vehicle. When I asked to see the terms that set this out nobody in the store (or the chat support agent later). Does anybody know where this term or terms is set forth. Also, has nobody ever questioned if it is fair to sell consumers coverage for accidental damage and not tell them that only small damage is covered and not major damage? I am a little suprised unless I am missing something really obvious. I have never had this issue with Asurion or with Best Buy coverage. Thanks

You mention Apple Care, not Apple Care + which are two completely different things. Apple Care is nothing more than an additional year of standard warranty coverage. Apple Care + is what addressed accidental damage. Warranty has never covered accidental damage. What kind of damage did you do? An out of warranty replacement can be done for $199 for the iPhone 4S, and that just means you brought the phone in at least somewhat intact.
Never heard the term, but what I wrote above is what warranty is.

I recently ordered an apple I Phone for my wife's birthday. It was supposed to ship overnight and I was told that it was in stock. My wifes's birthday was today, my phone still has not shipped and I cannot contact anyone to get any answers. What is up?

My wife has a new subaru forester and has complete compatibility with the IPhones. I purchased a phone the week before her birthday ... was told the phone was in stock and that it would ship overnight. My wife's birthday was today ... no phone and no answers. I will never do business with Verizon again unless this is resolved and quickly. The fact that there is no one to call reference this order ... only an order tracking number that does nothing for me ... no time identified ... whether they still have the phone etc. If I do not receive some kind of notification within this week I will be contacting my states consumer fraud division as well as my bank and inform them that the purchase was illegal as I never received the merchandise I ordered. What kind of company is this anyway! I paid for this product ... taken from my bank account. I at least deserve an order status, when it might ship etc. (Never, never order anything if you have any kind of time issue ... e.g. phone for a birthday)@
Don
My order was paid for and processed on 11/24/14
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

I apologize for any delay on the completion of your order Don0727! Our order status update website http://vz.to/1vJdvVw indicates that your order is still in process. Once processing is completed you will be provided with a tracking number. I apologize for any inconvenience this have caused you. Be assured that we make every effort to process all orders as soon as possible.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Hi Maybe someone can help me. I just bought an HP All In One and I was told that after I scan if I want to edit a document I need special software. I have been recommended two one is the VueScan software and the other is OmniPage Software.

Hi..I need help I have an HP All In One and I want to scan and be able to edit a document and I have been advised on two different softwares to install in order to do this function. One is VueScan and the other is OmniPage...any suggestions? I appreciate any and all help. Thank you

OmniPage is $500 and for Windows only!
System Requirements:
Windows® 7 32-bit or 64-bit Editions, Windows Vista 32-bit or 64-bit Editions with Service Pack 2, Windows XP 32-bit Edition with Service Pack 3
A computer with a 1 GHz Intel® Pentium®, or higher, or equivalent processor. Multi-Core processor recommended for advanced performance
512 MB of memory (RAM), 1 GB recommended for advanced performance
250 MB of free hard disk space for the application files and sample images, plus 100 MB working space during installation. An additional 230 MB for RealSpeak® Solo speech modules. 150 MB for PDF Create and 500 MB for PaperPort. 30 MB for Nuance Cloud Connector
1024x768 pixel color monitor with 16-bit color or greater video card
CD-ROM drive for installation
WIA, TWAIN or ISIS scanner driver
2-megapixel digital camera with auto-focus or higher for digital camera text capture
Web access needed for online Activation, Registration, Live Update and Nuance Cloud Connectors
VueScan is one tenth of that and works a treat on the Mac!

I am having trouble opening files with a psa extension. These files come from space planning software and I was told that Photoshop elements would be able to open files with a pas extension. Does anyone have any advise?

Does anyone know why I am unable to open psa files with elements 13. I read on the internet that elements was the software that I needed. However, it does not work. The files are coming from space planning software.

In older versions of Elements PSA files were associated with Photoshop Album which has now been replaced by the Organizer. Elements has no 3d functionality for supporting space planning files but these files can normally be exported or saved by the originator as a bitmap or pdf file. Those could then be opened in PSE. I suggest you explore the possibilities of file conversion with your original source.

HT4929 I have 2nd generation I-pod which does not meet requirements for ICloud. However, I was told that after I moved to ICloud if I connected my iPod to my Mac via the USB connection that my calendar and contacts would sync, but this didn't happen.

I have a 2nd generation Ipod and just moved to Icloud. I had been told my an Apple tech that although my contacts and calendar would not sync automatically I could connect the Ipod to my Mac via the USB port and ITunes would sync the calendar. Now I find that this is not happening. I am not happy that I will have to enter/edit calendar and contact info on two devices. Is there something I can do to fix this problem? Thanks.

one more detail, after a restore, when I attempt to reload music to the ipod, if I try and move, say, 20 files, the transfer seems to work as it should but then stalls on the last file. Eventually, the status will change to "Updates Files on (my ipod)" a and suggests the iPod is syncing even though I have the auto sync feature turned off.
This process eventually works itself out, and seems to take longer relative to the number of files I attempt to transfer. Once done, howver, if I try and eject and dismount the iPod, iTunes stalls with the spinning pinwheel and I am warned that the iPod is syncing again with the spinning candy cane status bar. Eventually thisd works itself out and the iPod dismounts from iTunes and the desktop and eventually the iPod is free to disconnect.
Then if I try and play the music I just transfered, the iPod says there is no music loaded.
Ideas?

I brought a i phone 4 second hand but i have done a factory reset and its asking for the apple id and password thats not mine i have contacted the seller and i was told that they have removed it from find my i phone please help

hi can any one help me i have done a factory reset on my i phone but its asking for a apple id thats not mine i have contacted the seller and i have been told that its been removed from find my i phone please help

That is the Activation Lock
There no way around that without the previous owner's AppleID and password.
It is totally worthless to you. Return it an get your money back.
Allan

HT1212 My Daughter has forgotten her passcode for her ipod and i was wondering how i can reactivate it for her as it says you can re try after 22,688,910 minutes! dont have the time to wait LOL

My daughter has locked her ipod touch and entered the code incorrectly a few times. Is there anyway i can reactivate it again. I have tried to connect it to itunes but it says that i need to put in the code as its in restore mode! that doesnt make sense to me. If you have any help i would appreciated

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My MacAir has to go in for hardware repair, and I was told that if diagnostics couldn't trigger the error, it would be returned to me to guinea pig the specifics with a log. Why can't the crash reports generated by the computer itself be used?

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