My macbook is less than a year old. I am very careful with it, but it has developed a crack on the top lid. Is this covered by the regular warranty?

My macbook is less than a year old. I am very careful with it, but it has developed a crack on the top lid. Is this covered by the regular warranty?
Jo

I had a MacBook which cracked several times over the three years I had it. Each time it was repaired under warranty without quibble.
I had to use Windows XP quite a lot, and though I can't be certain I think that the excessive heat generated by XP was partly to blame for the repeated cracking. There's no doubt that OS X is "cool" in every sense of the word!

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I have a Macbook Pro less than a year old running slow

I have a macbook pro that is less than a year old and it's running pretty slow. This is the first Mac I've ever had and always heard they are great and never get viruses. The software versions in OS X 10.8.1.
Does anyone have any ideas what it could be?

A mini DisplayPort display or adapter won't work plugged directly into the Thunderbolt port on the back of a Thunderbolt display, but will work if a Thunderbolt disk drive (with two Thunderbolt ports) is connected between the Thunderbolt display and Mini DisplayPort device.

My MacBook is less than five years old. can't synch anything or update anything. what can I do about this?

I have a MacBook, regular white one from 2008. I can't seem to update or synch any product onto it. does this mean I need to get a new MacBook?

Could you be more specific about what you are trying to do? If, for example, you are trying to sync your MacBook with an iPhone 5, or an iPad mini, which your tags indicate you may have, requires Mac OS X 10.6.8 or later.
Mac OS X 10.6 can be purchased from the Apple store online. Cost (in the USA) is $19.99. Upgrading to 10.6.8 from there is free.
Let us know, we will keep working with you.
Best of luck.

How do I fix a black screen on a MacBook Pro (less than a year old)?

My daughter was working on her MacBook Pro and the screen went blank. She has rebooted and tried holding Shift key when rebooting and also Command V. Neither did anything. The keyboard is responsive and the computer is sounding/acting like normal except she can't see anything. She does not have a way to hook up to TV to see if it is the screen.
Any suggestions? She is as college without a car and not sure when she can get to Apple store and laptop is required for school.

If the screen is black throughout the boot process, meaning no gray screen, no Apple logo, etc., it's likely a hardware problem. If she can't get to an Apple store, she can call and Apple will send a box for her to send it in to them. Of course, that lengthens the time it's out of her hands.

Why does my macbook pro, less than a year old, not show airplay

My new apple tv does not work with my new macbook pro. No silly box/triangle icon shows up on the operating system. I cannot use airplay. No help anywhere. No documentation. No diagnostics. Just fail. Fail. FAIL. Now my Apple TV will not upgrade...it tries and FAILS.

AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.ce.

Over the last few wks, i have lost several important file. Even the support team has not been able to recover them. Pls offer advice. I use microsoft office on my macbook pro, which is less than a year old.

pklfromarlington wrote:
Bob, Hate to steal your thunder but am hooked to an external hard drive using Time Machine and er information is where it shoudl be. Yes, I have combed the files, used Finder and any other tools I know.
You did not steal my thunder. You asked for advice, I provided advice. I assumed that since you nor the "support team" could find your files that you did not have any backup. You should have told us you do regular backups. We have no way to know otherwise unless you tell us.

HT1338 My macro is less than a year old. I have no problem viewing video until lately the problem arise everytime I watch video it keeps on pausing about 40 to 50 seconds then play again. Then it repeats again. I am wondering what is the problem?

My macbook pro 13" is less than a year old and I have no problem with speed and video until lately. Everytime I watch video it keeps on pausing for 40 to 50 secs. then play then repeats again. I tried to play the same video on my ipad and I have no problem. Can somebody have an answer to my problem?

If it is less than a year old it is still under warranty, get it serviced.
https://selfsolve.apple.com/GetWarranty.do

My iMac is less than one year old. Without warning, the screen suddenly goes black. It used to happen occasionally, but is now happening all the time without warning. What is Apple doing to correct the problem?

My iMac is less than one year old. Without warning, the screen suddenly goes black. It used to happen ocasionally, but now it happens all the time. Numerous people have posted about this issue. Why hasn't Apple solved the issue. For what I paid my computer, I expected more from the product than I have gotten. I was a PC person for years and most of my associates told me that I needed to get a mac...I am starting to regret having taken their advice.

Sorry you're having this problem.
A few years ago we had a similar issue on one of our machines, it was an early MacBook. Ended up being a cracked circuit connection on the motherboard. Changes in temperature caused the crack to expand and contract resulting in a shut-down followed by an automatic reboot. Sometimes over-and-over. I understood from AppleCare at the time that those symptoms could have also been any number of things including a intermittent issue with a powersupply.
If you take it back to the Apple Store at some point, I would ask them to have it run some CPU intensive tasks that closely resemble what you are doing when the screen goes black. It took us several try's to find the problem. Calling AppleCare each time to discuss it and troubleshoot before making the trips to the Apple Store really moved things along. In fact, it wasn't until the Apple Store had cracked the case from the inside that things kicked into a higher gear and AppleCare phone support sent out a pre-paid FedX package to send it to a refurbishing facility. Never a problem since and I know the people who have the machine today.
PS Can identify with the trip to the Apple Store, our closest one is in Knoxville, 2hrs from us.

My Nano is less than a year old and is no longer working where do i take it for replacement or repair using the manufacture's warranty

I have a nano less than a year old. It no longer works properly, some of the buttons are no longer functional and it does not respond when plugged up to my PC.
Where do I take it to get it replaced or repaired using the manufacture's warranty. It was a gift and I do not have a receipt. please help

Make an appointment at the nearest Genius Bar ( Apple Store).

V570 LESS THAN ONE YEAR OLD: Mainboard replaced twice, overheating, broken HDMI. And that's typical!

Is this a lemon? How should Lenovo handle this?
Hello. From very beginning, shortly after purchase, V570 overheated (80-90 degrees Celsius, with screen shots of core temps as proof). Problem went on for several months, burning leg at one point. I called tech support, no call back and no repair scheduled. Kept notes, dates and times of all contact.
I had purchased next day on-site repair service for three years. So when no one called back about problem after ten days, I called back and raised a little pleasant ruckus. Got some action.
On-site tech installed more powerful fan. Helped out with high temps. Tech recommended motherboard to be replaced, since it was probably fried from overheating.
Then, the HDMI port no longer worked. Lenovo took more than a week on this repair. Parts were sent to a technician who was no longer in business, so parts were in Fed Ex limbo. I spent 10 hours on phone (5 hours to the Philippines) trying to straighten out the mess.
Problem escalated. No one from North Carolina or Texas ever calls back. No. Call. Back.
You can imagine my trust factor with Lenovo is zero now.
New mainboard installed. Works fine. Tech leaves. Two hours later, screen is completely black. Nothing. Dead darkness dead dead. Cannot power on. No tricks with power button, recovery button or anything else working.
Called support again about dead machine. Sending out another mainboard for another repair. I do research and realized this is the bad bad bad motherboard that *everyone* here is complaining about. Lots of other dead black screens from it. So, again another two hours on the phone.
Then, I call tech in Philippines back, and say, hey, this is the mainboard that is riddled with problems -- I really do not want to go through this again. They recommend another mainboard, but it's a slower one -- an i5 dual core instead of quad core.
At this point, we're three or four mainboards in, in terms of repairs that have happened and parts coming, on a machine less than a year old.
At what point does Lenovo make the financial or business decision that the best option is to replace the machine rather than paying for four motherboards and on-site repairs?
And, BTW, when I pay hundreds of dollars for a 3-year on-site next-business-day repairs, I mean ON-SITE, NEXT BUSINESS DAY. That's what my contract says, in writing -- I've got it in front of me. That doesn't mean 2-3 business days that all the techs are saying to me.
I've even had several techs say I need to send in my machine, and I say, uh, I have on-site repair, and they say they "need to get approval" to authorize on-site service. **bleep**??
This is the worst customer service and the poorest machines I've ever encountered.
I also have a 2-month old y570, that arrived with a broken battery bay and still the touchpad is as stiff and unusable
as Day One. Both the lower housing/battery bay and the touchpad have to be replaced or repaired.
I'm gathering that others are having as many problems with their machines as I am having with mine. And even when you pay for good service -- you don't get it.
IdeaPads bear no resemblance to the greatness of ThinkPads or the IBM of yesteryear.
Lenovo, please help.

Unfortunately, the carrier that you purchased it from is where your warranty channel is. I wish I had a better answer but that is how the system works.
As I mentioned, even if you are within the warranty period and with the same carrier, the warranty is probably void since the device has been disassembled and repaired--they can tell when it's been apart. I've heard of this mirrored issue before and it's usually a hardware problem, as you've already been made aware of by the repair facility you took it to.
I hate to say it but you are probably out of luck on this one. Wish I had something better to tell you.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!

Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!

And the processor limitations.
iPad: RAM - 256MB, Processor - 1 GHz Apple A4
iPad 2: RAM - 512MB, Processor - 1GHz dual-core Apple A5
iPad 3: RAM 1024MB, Processor - 1GHz dual-core Apple A5X
Similarily, the iPad 2 did not get Siri and some other features in iOS 6.
 Cheers, Tom

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

This is a user to user technical support forum. It is not our responsibility to convince you of anything.
Do you actually have a technical support question? If not, post your question on a blog or somewhere more appropriate.
Best,
GDG

HT201407 My daughters ipod touch 4 gen, ios 6.1.3 restarts at least twice a week, it is less than a year old. What do I do?

My daughter has a ipod touch 4 generation. It is running iOs 6.1.3. The problem is that it loses its data and reverts back to a new ipod at least twice a week. We connect it to the computer and restore it and it works fine for a few days and then we have to do the whole thing again. If we are not near our computer then we are screwed until we get home. It is less than a year old. I don't want to have to restore every few days for the next several years. All help is greatly appreciated.

A). This is the iPhone forum.
B). If it's less than a year old, it's under warranty. Make an appointment at the genius bar and get it taken care of under warranty.

My iPod touch is faulty. it is less than 2 years old. Will apple replace it even if its not within warranty?

Ipod touch issues include faulty home button, and only half a day battery life. It is less than 2 years old but no extended warranty. I have heard Apple will replace??

Apple will exchange your iPod for a refurbished one for this price as an out-of-warrany replacement. They do not fix yours.
Apple - iPod Repair price

My ipad won't start up. it's less than 1 year old. I've tried plugging it in and pressing the start button. the apple logo appears but then disappears and nothing else happens.

My IPad shut down this afternoon and now it won't start up. It's less than 1 year old. I tried plugging it in and pressing the on/off button. After holding the button in for several seconds, the Apple icon appears, but then disappears.

First, try this:
Plug it in to the wall using an Apple charger and Apple cable for several hours. The idea is to fully charge it.
Then hold the home and on/off buttons together for about 10 seconds. Hopefully the Apple logo will appear and it will start. Do not release the buttons until you see the Apple logo.
If it starts, great. If not, you say your iPad is less than a year old. If you bought it brand new from an Apple Store or Authorized Apple vendor, it is under warranty. Take it to an Apple Store or Authorized Apple Service Center for diagnosis and repair.

My macbook is less than a year old. I am very careful with it, but it has developed a crack on the top lid. Is this covered by the regular warranty?

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