My MBP died - Apple's 5-star service

My late '07/early '08 MBP died tonight. The start up chime just keeps repeating ad infinitum. Googling suggests that it's a main logic board failure. My AppleCare warranty expired last week
I rang Apple Support anyway as I've heard tell that they can be flexible about this. As the AC has only just expired and I've never made a claim on it they've raised an exception; "take it to a Retail Store, or approved repair centre, and they'll do whatever repairs are necessary" - result!!
Apple, I love you
Double result in fact. Not only has my wife said she'll take it into the Retail Store in Bath for me tomorrow, she's also said that I can have a new one so she can have this one. Think I'll wait and see what Ivy Bridge products appear though

NOT a question, simply pssing on my +ve experience, I shoulda unmarked it as a question

Similar Messages

  • I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED. After some months of use my MBP died. I got it checked in Apple verfied Service centre and was told that logic board was to blame

    I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED.
    After some months of use my MBP died outside USA. I got it checked in Apple verfied Service centre and was told that logic board was faulty.
    After I came back to US I took my MBP to Apple store and was told that there is liquid damage in the system. My question is that if there was liquid damage why did my MBP stop displaying the battery status right after  the battery was changed secondly why didnt the apple verified Service centre tell me that there was liquid damage afterall I paid them the money for diagnosing the problem.
    Is there a process i can followup on this problem

    These are question you would need to ask that service center.
    This is a User to User forum. No Apple employees here.

  • HT1752 MY IPOD HAS DIED AND APPLE WILL NO LONGER SERVICE IT. WHERE DO I GO TO GET IT SERVICED AND REPAIRED IN THE UK

    MY IPOD HAS DIED AND APPLE WILL NO LONGER SERVICE IT. WHERE DO I GO TO GET IT SERVICED AND REPAIRED IN THE UK

    Well first you locate your Caps Lock key. It is located above shift, and below tab. Now you press it, and take a deep breath. If your iPod is outside of its service, have you looked into other options like local repair shops? Sometimes they still service older products.
    -Alkaid

  • The hard drive on my 2009 midyear 13" MBP died. I found this on Amazon and want to know if it is a good replacement choice:  Western Digital WD Scorpio Black 750 GB SATA 3 GB/s 7200 RPM 16 MB Cache Internal Bulk/OEM 2.5-Inch Mobile Hard Drive

    The hard drive on my 2009 midyear 13" MBP died. I found this on Amazon and want to know if it is a good replacement choice:  Western Digital WD Scorpio Black 750 GB SATA 3 GB/s 7200 RPM 16 MB Cache Internal Bulk/OEM 2.5-Inch Mobile Hard Drive

    If you are going to upgrade your harddisk, why not upgrade to SSD harddisk. You macbook pro supports SATA II SSD drives acccording to these Specs. SATA III is backward compatible with SATA II, so you can buy SATA III drive if you can't find SATA II drives.
    Upgrading to SATA II SSD drive you give you super fast performence.
    These are a few Segate SSD drives from amazon, that are not that expensive, I guess.
    As for Western Digital vs Segate comparison, I second clintonfrombirmingham's suggestion. Western Digital never works for me.
    *** After the harddisk upgrade
    Install latest OS if possible
    Update your EFI firmware
    and clean NVRAM http://support.apple.com/kb/ht1379

  • MBP A1211 Battery Needs to be Services

    MBP indicates battery needs to be serviced. Can I solve this by buying/installing a new battery. Note please that battery indicator shows full charge, which drops with use. Thanks for any help

    Apple considers the battery in your MBP to be a consumable item - and it sounds as if yours is consumed. Get in touch with your local Apple Store or an AASP and see how much a new battery would cost - you don't say which model you have or if yours is a user-replaceable or non-user-replaceable battery, so I can't guess at the cost.
    Clinton

  • 13" MBP died. Only a black blank screen and blinking lights are visible. Any ideas??

    My friends MBP died the other night.  He put it on sleep mode one night and the following morning, and when he went to turn it on the following morning it would't.  Only a black blank screen and blinking lights.  There is no sound or anything.  BTW it is a mid-2010 MBP, no added hardware, everything stock. It wasn't custom configured, and I believe he upgraded to Lion earlier this year.  I read somewhere that depending how quickly the lights are blinking could indicate a specific problem.  Is this true? He is planning on taking it an Apple store, but figured we would try here first since it is a bit of a drive, and the warranty has expired. Any help would be greatly appreciated.  We are just trying to get an idea of what we are dealing with. Thank you!

    Looks like hardware problem.
    Apple can fix it. Take it to Apple as soon as possible.
    Mac start up seq:
    http://support.apple.com/kb/HT2674

  • Mbp died

    My MBP was bought in August 2012 and has been working great so far. Yesterday i turned my mbp off and everything was fine, battery level was 60%. Today i want to turn my mpb on but it won't go on. It does nothing. No sound, no lights, nothing. Even the battery indicator on the side doesn't do anything. When i connetc my adater on the mbp it gives a green light like the battery is full, and now the battery indicater works and gives me 4 dots but my mbp still does not go on. and on the side where my magsafe goes in it smells burned, a strange smell. I have no idea whats wrong. My mbp is 2 years old and i have never had a problem with it. Can someone help me please.
    I Use mavericks

    and on the side where my magsafe goes in it smells burned, a strange smell.
    If that is the case, there is nothing you can do at home to fix it, and there isn't much we can say here other than to take it to an Apple Store or Authorized Service Provider as soon as you can.

  • Help:My MBP died. Does it pay to fix it?

    My mid-2009 13" MBP died the other day. Was stuck on grey startup with circle and slash through it ( like international no sign that you would see for smoking but in grey). After posting about it all were in agreement that my Hard Drive was probably the issue. Received my new Crucial SSD today. Installed it no issue. Formatted it no issue. Tried to restore from Time Capsule and was told that my backup was corrupted. Not too worried as I had everything backed up and had the disc for the 10.5. Leopard that originally came with the computer. Thought I would install the OSX then go through the process of upgrading and installing everything else.
    I had just successfully completed the new installation of the OSX (absolutely no issues). I then received an error message and the machine shut down with the darkening curtain coming in top to bottom. Now, it will power on to the Apple logo but no spinning time clock below. Cannot boot to recovery by Command-r.
    Thoughts about what could be wrong? Seems like an issue bigger than my hard drive. Does it pay to put money into this computer at this point? I am sure just having someone diagnose the issue will be several hundred dollars.
    Thanks for all your thoughts.

    Scottadel wrote:
    .....had the disc for the 10.5. Leopard that originally came with the computer. Thought I would install the OSX then go through the process of upgrading and installing everything else.
    First off you installed 10.5 on a machine that the firmware has been changed.
    Believe it or not, you could have installed 10.6 from the disk too, it's a full OS X 10.6.3 minus the free iLife, just hold the option key to boot from it. This would have been better as 10.5 has been mothballed basically.
    You can extract your free iLife from the 10.5 disks with Pacifist from CharlesSoft.
    Thought I would install the OSX then go through the process of upgrading and installing everything else.
    Does this mean you installed 10.5, then upgraded to 10.6, then upgraded to 10.7?
    I then received an error message and the machine shut down with the darkening curtain coming in top to bottom.
    That's a kernel panic. Could have come from third party software (if you installed it), or else it's bad OS X install somewhere along the line.
    Now, it will power on to the Apple logo but no spinning time clock below. Cannot boot to recovery by Command-r.
    Command r "Recovery Partition" only works in 10.7 and 10.8, so if 10.7 didn't get installed, you don't have one as it's a new boot drive.
    If you only got 10.5 on that machine it could be because 10.5's time there was no SSD's.
    You need to use the 10.6.3 disk, erase the entire drive and format OS X Extended Journaled, install 10.6.3 and Software Update to 10.6.8. before doing 10.7 or 10.8.
    Check out my User Tips here
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents
    BTW Apple can't help you as it's your SSD. If you want them to take care of it, remove the SSD and have them place their own new hard drive in there, test the machine and install 10.7 or 10.8, then if the machine is fine, take it home and use Carbon Copy Cloner with SATA to USB adapter, erase and clone to the SSD and try that.
    Also because SSD;'s are rather new, there might be some more tricks like enabling TRIM etc. on them or it could be a problem with that particular SSD and Macs.
    See MacOwnersSupportGroup, they have more experience with SSD's.

  • Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

    Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
    The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
    The SIM card inserted in this iPhone does not appear to be supported.
    The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
    Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
    Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
    Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
    I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
    For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
    Thanks

    You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
    Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
    When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
    Are you with me so far? - Yes.
    And @ Varjak is right that after the 3rd restore I get the replacement error. 
    Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
    The SIM card inserted in this iPhone does not appear to be supported.
    The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
    Message was edited by: jabgars

  • My (Snowleopard) MBP died, but I had it backed up externally with TimeMachine. I bought an Air and used Migration Assistant which worked to bring the data over.  However, I've now got two versions of "me" on Air - I only want one with all my info. Help!

    I know it's generally recommended (if you're going to bring data from one machine to another) to update the OS on the source computer before transfer.  However, my MBP died unexpectedly and my information was backed up with TimeMachine in SnowLeopard.  The Air I bought as a replacement runs Lion.
    I was able to use Migation Assistant to bring my info/programs/etc over...but I've now got the user set up initially (in store) with Lion when I made the purchase - and I now have a second "persona" that contains all of my backed up information from the time capsule.
    Given that the Airs have (relatively speaking) smaller amounts of memory, and that I dont' want to be bouncing back and fourth between profiles, I'm wondering if it's safe to delete the "new user profile" (ie the one set up via Lion while in store) and just use and keep the "me" I brought in from the time capsule.
    I've never updated a MacOS before - let alone under these circumstances, so I've got a fair amount of trepidation around the whole process.
    What is the best way to wind up with one user profile, keeping all the information from my old machine and deleting anything superfluous as part of a secondary profile?
    Thanks in advance for any input you can provide surrounding this process! 

    Thank you! 
    I can't tell you how terrified I was when deleting the superfluous account...but it went just swimmingly!

  • HT204053 What are the pros and cons of 1) choosing to use the SAME Apple ID for iCloud services on one side, and purchases on the iTunes Store, App Store, and iBookstore, on the other side; or 2) to have and use two separate Apple Ids for these "two sides

    All is in the title, so I repeat it below with a better identation.
    What are the pros and cons of
    1) choosing to use the SAME
                                                  Apple ID for iCloud services on one side, and
                                                  purchases on the iTunes Store, App Store, and iBookstore, on the other side; or
    2) to have and use two separate Apple Ids for these "two sides"?
    P.S.
    I have loads and loads of free podcasts in iTunes in my iMac, that are certainly more thant the 5 gigas the iCloud provides for free, so I don't want those to go to the cloud. But this is perhaps a different question...
    Also need to mention that I have itunes on a mac, a pc and an iphone.
    Sorry to look so silly with this question, but I don't get the "big picture".

    You need to create a user account for your wife (or yourself depending on who has the current user account). When syncing, each of you should sign in as a separate user, login to iTunes and then sync. I had this problem when my sister got an iPhone. When we did her initial sync, everything on my iPhone showed up on hers. Apple gave me this solution.

  • How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

    How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

    Hi csreddy, 
    If you are receiving a message to contact an Apple Retail Store or Authorized Service Provider for help updating from iOS 3, click on the link below to initiate that support:
    Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
    http://support.apple.com/en-us/HT204204
    Update your device using iTunes
    If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
    Install the latest version of iTunes on your computer.
    Plug in your device to your computer.
    In iTunes, select your device.
    In the Summary pane, click Check for Update. 
    Click Download and Update.
    If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
    Find out what to do if you get other error messages while updating your device.
    Last Modified: Jan 12, 2015
    Apple - Find Locations
    https://locate.apple.com
    Contact Apple for support and service - Apple Support
    http://support.apple.com/en-us/HT201232
    Regards,
    - Judy

  • Can i use my apple "one on one" service at an Apple store overseas?

    Can i use my apple "one on one" service at an Apple store overseas?
    Im new to Mac and so I got Apple "one on one" in store training. I been gone a few times to learn about my iMac and Mac Book. Now work is sending me overseas for short term project and so I was wondering if I can walk into any Apple store overseas and get more training. 

    Yes you can!
    Simply log in to onetoone.apple.com and change your preferred store. You'll notice there is a drop down menu for country also.
    Of course, it is always recommended to confirm a reservation online rather than walking in
    Enjoy the trip!

  • TS3299 Upgade error: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Any advice?

    During a standard iTunes upgrade to the latest version (11.1.4 for Windows Vista), the installation failed with the following error message: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Does anyone have any advice as to how I can fix this and reinstall iTunes? When I try to open iTunes I get the following message: iTunes.exe. This application has failed to start because MSCVR80.dll was not found. Re-installing the application may fix this problem. When I try to run the installer I get the above error so I'm going round in circles!

    Solved: I had somehow lost permission to access the HKEY above (or rather, its parent key HKEY_CURRENT_USER\SOFTWARE\Apple Inc.) so I went to the registry editor and checked the 'Full Control' box for the key and the installer now works.
    I used this site to fix the MSCVR80.dll error: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm

  • Cannot enable "Apple Mobile Device" in Services for Windows 7 64-bit. Please Help!

    Hi,
    First post here, but I've been trying to figure out a solution towards iTunes opening my iPhone 4 so I can sync it. But every time I sync it, it gives me a message saying "This iPhone cannot be used because the Apple Mobile Device service is not started".
    To try and resolve this, I tried the enabling "Apple Mobile Device" in services method, but when I try to start the service again, I get yet another message from Windows saying "The Apple Mobile Device service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs".
    At a first glance, I thought I needed iTunes to be running my iPhone whilst I try to turn the service on, but all I get is the same message saying "The Apple Mobile Device service on Local Computer......", either if the device is connected and attempting to run or not.
    This problem appeared out of nowhere when I plugged it in, just to sync some songs and pictures to it. So I don't know what's causing this issue!
    And yes, I uninstalled iTunes 10.4.1 and Apple Mobile Device and then reinstalled them. But the issue still continued. Grrr......
    It has lasted a stressful 3 days now and if anyone knows a solution or can find one, please let me know as soon as possible.
    Many thanks,
    Martin.

    bfin wrote:
    When I try to get the one off the website it downloads the 1020 printer driver and it will not work for me. I need this for school asap so please help
    Hi,
    Please try this, this is for 1022
      http://h20000.www2.hp.com/bizsupport/TechSupport/S​oftwareIndex.jsp?lang=en&cc=uk&prodNameId=439431&p​...
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Maybe you are looking for