My Password was reset by the genius bar
I had to have my software reinstalled a few weeks ago, and they were so kind to do it at the genius bar. Unfortunately, they never told me what my admin password was. I haven't been able to download or update anything.
any idea what they generally reset it to? It was weeks ago and i have no idea what the guys name was and the stickers that came on the computer when i picked it up didn't say anything.
better yet, any idea how to reset it without knowing the current password? I live in Boston but i am in Australia for 4 months and really don't want to go through the trouble of taking it to an apple store here.
thanks!
You could try 'admin'. If that doesn't work, you can reset your password if you have the original install disks available.
For instructions go to this page:
http://support.apple.com/kb/HT1274
and scroll down to 'Resetting the original administrator account password'.
Similar Messages
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I can't remember my password even with hint. It was reset at the Boston Genius Bar when some work was done.. Didn't realize this til I got home and now. It's been 6 months since I was there. Suggestions? Thanks....mmh
Assuming you have Lion, Mountain Lion, or Mavericks, restart and hold the Command and R keys. When the reboot has completed, click Utilities on the menu bar if the utilities window has not automatically opened. Click Terminal. When the Terminal window has opened, type exactly the following:
resetpassword
and press Enter.
When the Reset Password Window opens, select the internal storage, the user, and type a new password twice. Do not enter a hint. Click Save.
Accept the next window that opens, and back at the Reset Password window click the lower right button to accept the reset of the user's home directory permissions.
Click the apple left side of the menu bar, Restart and you will now have a new password. -
My new ipod 3g won't hold a charge. The genius bar reset my old iPod thinking that would solve the problem. It did not. It continued to discharge over night. They then thought I had some corrupted something, somewhere, but did nothing about it. They gave me a new iPod. It however is also discharging. If I do have a problem somewhere, why doesn't it affect my iPhone, which never seems to need a fresh charge. Please advise.
Unfortunately, I am somewhat of an expert on this issue. The problem is with the Charge design. I'm very sure Verizon & Samsung know all about this defect in the hardware The issue is with a hardware switch that gets stuck and drains the battery. It seems to be connected with the camera part. I have exchanged my phone like 5 times, hoping for a better outcome... same problem each time. Finally, when it was out of warranty, the only solution left was to do the hard reset thing, thereby losing all your programs, etc. You will notice after the complete reset that everything works fine for awhile, until you do something that triggers that switch, which I have tracked down to the camera. If you don't use the camera, no problems. One big clue, for me anyway, was when the problem is starting, I lose access to my SD memory card apps.
I HAVE managed to recover my phone just a few days ago without the hard reset, as JCO23 mentioned above. Remove your memory card, restart your phone. When the phone is fully booted, insert your memory card, and it will "mount" just like during startup. Then go to your apps and delete a few at a time. btw, it might crash during this process, in which case you need to start again. keep removing apps a few at a time until the only apps left are the ones stored on the phone itself, not your memory card. You will notice it is now stable, at some point.
I'm also sure by now, you've gotten the usual Verizon response to buy a new phone. I can't wait... I am tired of resetting my phone and losing my apps all the time. -
Passwords & Security -- Protecting my Mac from the genius bar
Hi there. I am turning in my mac to the Genius Bar for some general maintenance and I want to make my private content and passwords as secure as possible. Could someone help me with any of the following?
1. My login is password protected, but they'll need the password. That will also then give them access to my "keychain". Is there any other way to further secure my keychain?
2. My Firefox is set to automatically log-in to certain websites (e.g. email, social networking sites), but I can't figure out how to disable that. Thoughts?
3. Any other tips on securing my private data and passwords before handing over my mac? I'm going to back-up and move all my important docs off the computer and onto an external drive before submitting the mac.
Thanks!!The only thing you can do to protect your data against a knowledgeable person in possession of your machine is to encrypt it. Although you can do that with FileVault, I don't recommend that (it causes more problems than it solves IMHO). Use something else to encrypt your sensitive data (keychain is secure, as would be encrypted disk images made with Disk Utility).
Also, once you've got sensitive stuff encrypted, create a second admin account and give the Apple techs access to that. They could still reset the password on your original admin account, or could access your stuff using the Terminal and the "sudo" command, but neither will give them access to your keychain. -
message "there was an error processing your request" keeps coming up on the screen as I try to sign in to make an appointment at the genius bar?
Same thing was happening (2015). Never found out why but easiest solution is to call AppleCAre and they will set up the appointment.
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I went to the genius bar the other day and was told that force quitting apps was the single worst thing I can do to my phone or iPad, short of dropping and damaging it, or jailbreaking it.That it is bad for the software, firmware and battery. The employee was very excited about the topic and cringed when I force quit in front of him. He gave me the url to read about multi-tasking so that i could read more. But neither that page nor the force quitting apps page says anything about this activity being bad. Is it so bad? If so, why don't we know that? So many people I know force quit in an effort to have fewer pages appear.
Thank you for the feedback. I can breathe a sigh of relief that I can once again clear these pages from my sight. This employee said he tells about a half dozen people a day when they come in with various problems, as he is attributing their problems to force quitting. It's like he was out to save the world, one iphone user at a time. I'm talking *serious* passion from this man!
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Why are all my songs greyed out on my I Phone after I recently ugraded to 5.0.1?
Tried to sync and still no luck. The genuises at the genius bar blamed my PC and had no answers.
Can anyone help, Pleeeeeseee?You have two choices, however, choice one will only work for your 3GS: Download & Install this:
http://support.apple.com/kb/DL1575
If you get an iPhone 5, you will need to purchase 10.6.8 & then update to iTunes 11:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
my imac will not connect to wifi what so ever. i have tried 3 different routers and all my other apple devices work fine. when i take it to the genius bar it seems to work with apples instore wifi. thus leading the "geniuses" to say nothing is wrong.
Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it.
Step 4
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.
To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future -
For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?
If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock). Your only option is to take it to Apple or whoever provides iPhone service in your country.
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So this disc won't load. I recently bought a new ipod nano, but am unable to put songs on it without the latest version of itunes.
My Macbook Pro is 2008 and has 10.4.11 the guys at the genius bar said to upgrade to snow leopard to upgrade to lion and I shouldn't have a problem. I was told I need 1GB of RAM and I have 2GBs of RAM but the disc spits out every time after about 3 minutes.
This is my computer info, please please please help me install this disc so I can use this ipod I bought from you that I've been super psyched about using.
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version: 1.16f11
Serial Number: W8******X92
Sudden Motion Sensor:
State: Enabled
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.MAshmen wrote:
disc so I can use this ipod I bought from you that I've been super psyched about using.
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.
You didn't buy anything from us.
These forums are user-to-user; no Apple staff are involved other than to moderate.
Meanwhile, I refer to you to X423424X's post. -
Can i retreive my pictures from my hard drive if the genius bar says it's b
Can someone please help me with this I am really bummed. my pictures and videos of my now late dog and my past 6 years are on my Powerbook G4 and the genius bar says the hard drive is broken. The weird thing was it was working fine and then I went to turn i on and it just didn't turn on. there was no crash while I was using it. Can someone recommend a service to retrieve the information or any advice on how to do it myself.
thanks
Seansean:
Commercial data recovery services are very expensive and unless your data is extremely valuable to you, it may not make sense economically. If you would like to pursue that avenue you can do a Google search for data recovery or something like that and you will come up with some of them. There are a number of utilities that will recover data from sometimes seemingly dead HDDs. Here are three of them:
FileSalvage
DataRescue II
Virtual Lab
All three of these offer demo versions, which you can download and see if they find the files for which you are looking. If one of them seems to locate them, you can purchase it online and download it, or buy the software on CD and proceed to rescue your data. Dr. Smoke's FAQ Data Recovery offers helpful advice on how to do this.
Please do post back with further questions or comments.
Good luck
cornelius -
I didn't make an appointment at the genius bar, why am i getting this email?
You are scheduled for a Genius Bar appointment.
What: Mac
When: Friday, February 17, 2012 at 4:30 PM
Where: Apple Store, Christiana Mall
Please be sure to check in when you arrive. Any Apple Store employee will be happy to assist you.
We look forward to seeing you.
Your Apple Store team,
Christiana Mall
P.S. It's now even easier to make an Apple Store reservation with the Apple Store app for iPhone and iPod touch.
Download the Apple Store app now
Apple Store,
Christiana Mall
Add this to your calendar
If you are no longer able to attend this session, pleasecancel or reschedule your reservation.
Get directions to the store
I don't live anywhere near Delaware. I didn't book any appointment (yet) at the genius bar.
this is very weird because at first I thought it was some glitch where someone typed their email wrong and sent it
to mine accidently, but it even uses my name. why is this happening? didn't someone hack into my account?
the reason i am concerned is that could someone use my applecare if they registered with my apple id?Somebody at scheduling incorrectly typed your email address instead of the intended address. For example the email should have gone to [email protected] and they typed [email protected] The error could have been as simple as a single character mistyped.
There is nothing to do.
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