My phone all of the sudden is off and will not turn back on. It's a brand new iPhone 5

My phone all of the sudden is off and won't turn back on.

Hi Ashley0607,
Welcome to the Support Communities!
I'm sorry to hear you are having issues with your iPhone 5.
Follow the steps below if the iPhone is not powering on:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
I hope this information helps ....
Have a great day!
- Judy

Similar Messages

  • My Canon MX892 suddenly powered off and will not turn back on.

    My Canon MX892 suddenly powered off in the miccle of a print job and will not turn back on.

    Reset, hold both home and power buttons until the iPhone begins to restart, usually about 10 seconds time. If still problem, connect iPhone to Wall Charger and Reset, this can take about 20 seconds of holding both buttons while on charger.

  • My phone just shut off and will not turn back on but I do not want to loose all my stuff...please help!!

    Please help - my phone shut down a few hours ago and will not turn back on....I am scared to reset (home and power button) because I do not want to loose any of my info, pictures, contacts, etc

    first thing to do is plug it in and let it sit for a little while.  if the battery was drained and you plug it in it will need to charge up a little bit before it will turn on.

  • My iPhone4s turned itself off and will not turn back on unless it is charge data all times. I need help and answers please.

    My iPhone4s turned itself off and will not turn back on unless it is charged at all times. I need help and answers please.

    And we would need more info. "will not turn back on unless it is charged at all times." is pretty obvious: the phone will obviously not turn on unless it is charged.
    Describe your problem clearly.

  • HT201210 My phone turned off and will not turn back on. Nor will it charge.

    My phone turned off and will not turn back on. Nor will it charge.

    So bring the phone to Apple.  Not much we users here can do for you.

  • HT4993 My iPhone 4s has tured off and will not turn back on I have only had it a week it has been in the Otter box case the entire time

    My iPhone 4s has tured off and will not turn back on I have only had it a week it has been in the Otter box case the entire time. What do I do to get my phone back on??????

    You can try to press the home button and power button and hold them for around 15-20 seconds. This will perform a soft reset similar to pulling the battery. If that doesn't help you may need to restore it.

  • HT1414 my phone shut off and will not turn back on whats with it?

    my phone shut off and will not turn back on

    Try resetting the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
    If that does not work, plug it into a wall outlet for about 20 minutes then try a reset.
    If it still will not turn on, take it to Apple.

  • The iPhone I got yesterday turned off and will not turn back on.

    The iPhone I got yesterday turned off and will not turn back on.

    Is it charged? If so try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider.  Then turn back on. You won't lose any data doing the reset.  If it's not charged, charge it via a wall socket for a least 30 minutes then try the reset again.

  • My IPhone 5S turned itself off and will not turn back on even when I hold the home button and the on button.  What do I need to do?

    My IPhone 5s turned itself off and will not turn back on even when I hold the home button and the sleep button.  What do I need to do?

    Me, I would call apple Help..it's a new iPhone..

  • My iPhone was 100% charged. Mysteriously shut off and will not turn back on. Help!!!

    My 1 week old iPhone 4s was charged 100%.  Worked perfectly one minute, the next it had shut itself off and will not turn back on.  I tried putting it on the charger with no change. I hit the power button on top, nothing.  I've tried everything is it just dead?

    Try leaving it plugged in for at least 10 minutes. Then try to do a hard reset of the device: Hold the Power button and the home button until you see the Apple Logo... may hold for at least 10 seconds if you don't see the Apple Logo popup.
    If that doesn't work force recovery mode.
    Press and hold the home button and connect the phone to your computer with iTunes open.
    iTunes should see the phone in recovery mode and allow you to restore it.
    If it still does not work, the phone may need service at this point. Call Apple Care or setup an Genius Bar appointment at a Apple Retail Store.

  • My iphone 4 turned off and will not turn back on. i know it is not dead, how do i fix it.

    my iphone 4 turned off and will not turn back on. i know it is not dead, how do i fix it.

    Charge with the mains charger for 15 minutes, then disconnect and hold HOME and SLEEP until an Apple logo appears (about 10 seconds).

  • My iphone powered off and will not turn back on.  It is fully charged.

    I have a new iphone 4S and it powered off and will not turn back on and its fully charged.  Help.

    Reset, hold both home and power buttons until the iPhone begins to restart, usually about 10 seconds time. If still problem, connect iPhone to Wall Charger and Reset, this can take about 20 seconds of holding both buttons while on charger.

  • My macbook just shut off and will not turn back on, connected to the charger. Help!

    My macbook just shut iff and will not turn back on, connected to the charger. HELP!

    Hi there,... what color is the charge indicator on the charger connector? orange or green.
    Did you let your Air die from power?  Or has it been stored away for a while on a very low charge?
    What happens when you try to power on? nothing?
    If you cannot get to recovery mode and cannot power on at all, then its time for a service call to Apple for in shop full diagnosis and possible repair.

  • My IPhone shut off and will not turn back on!!!!

    SO here's what happened,
    I was texting a friend and listening to music on my iphone... Then all of a sudden I get this pop up notification that says "This adaptor is not supported"
    I didnt have my phone plugged in and then all of a sudden it turned off and will not start back up.
    I tried the following:
    Charge my phone for an hour
    Pressed the sleep/power+home button for 20 seconds
    Pressed the home button and plugged it in my computer while doing so
    Now with that said, I need to know the following:
    Is there hope for my Phone?
    And if I have to replace it, can I go to my cell phone provider-ATT and have them replace it ( I have insurance on it) because the closest Apple store to me is 3 hours away.
    All the advice the better!

    SIDE NOTE!!!!!!!!!
    This phone does NOT have water damage and was working just fine until i had this problem

  • My iPhone has switched off and will not turn back on

    mmy iPhone 5c was working perfectly fine this morning whilst I have been in work. But when I left work and checked my phone in my pocket it had switched itself off and will not turn itself back on. I have tried to plug into charger but still not turning on

    Hi Kate,
    It must be very frustrating to be unable to use your iPhone since it won't even power on. Let's see if we can get things back up and running.
    I would suggest that you troubleshoot using the steps in this article - 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Start with the section titled If your device still won't turn on or start up.
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

Maybe you are looking for

  • To change the layout of the front end

    I am working in c projects it is a web enabled server at the front end and at the back end it is sap I have to make changes in front end to add two i/p fields and backend it should update the sap table Please help Regards Abhijit Chitre

  • Report to find employees hired in HR

    Hi All, Do u have any report in HR to find how many employees have been hired?

  • Some Websites do not display correctly (i.e. Facebook & Mozilla Page)

    Recently when I visit Facebook and the Mozilla Page on my Desktop Computer (I am writing this on my laptop because this website does not function on my PC) using Firefox, the pages do not display correctly. Instead of the Facebook page appearing in i

  • Best laptop for Premiere

    What Windows Laptop under $1500 can run Premiere effectively?

  • How to test if TV-Out (VIVO) is defective?

    Hi everybody! How can I test if the VIVO connector (TV-Out) of my G4 ti4200-VIVO is defective? I've read the thread "GF4 TV-OUT Guide" and I've tried everything explained there, but my TV keeps showing a blank screen. There's no load detection (the d