My phone is malfunctioning.

This morning I wake up and my phone is stuck on silent/vibrate [the side button is doing nothing], and it keeps switching from vibrate to on over an over again without touching a thing. Both speakers on my phone are gone, no sound will come out of either of them. And my wifi won't stay connected anymore. I dunno what the **** happened. I checked the red strip under the USB connector and it's slightly red, which is BULLSH*T, it has NEVER been exposed to water other than maybe moisture in my pocket or something. What can I do?

Standard troubleshooting steps in the following order:
1. Reset: Press the sleep/wake button & home button at the same time, keep pressing until you see the apple logo, then release. Ignore the slide to power off.
If no change, continue:
2. Restore your phone from a backup, note: if the problem is related to corrupt data, while this will restore a fresh OS, it will also restore the problem.
If no change, continue:
3. Restore as a "new" phone in itunes & re-sync your content. All saved data will be lost.
If no change, make an appointment at an Apple store as you most likely have a hardware problem.

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Phone is malfunctioning, voice command comes on and calls random numbers or plays Ipod

Phone is malfunctioning, voice command comes on and calls random numbers or plays Ipod

Have you tried the standard fixes:
- Reset
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restoring from backup
- Restoring to factory defaults/new iPod
Are you using the headphone/mic? If so sometimes sweat/moisture in the controls can make the iPod do strange things.
What number are you looking for?
If les than a year old, the Apple warranty still covers it.

KitKat update is causing my phone to malfunction

I know many others are having the same problems... my phone is overheating, the battery is draining at a scary rate and charging slowly, and I can barely send or receive texts... ever since I updated my phone today. I just want this to be fixed ASAP. This is not something I should have to deal with.

I had a lot of problems after downloading the 4.4.2 OTA update.
1. I was not able to send/receive text messages.
2. Turning on WiFi connection drains battery much faster than before. The fast drain on the battery causes the phone to overheat.
3. When I try to download an app or update an app in Google Play Store, it would download 100% and then would not install. Or it would pause for a long time before finally installing the app. When I try to uninstall an app, it would also lag/pause and not uninstall the app quickly as it had before the update.
4. I use The Weather Channel widget for my weather info. After the 4.4.2 update, it keeps saying that my current location is Utah, and I live no where near Utah.
I did a factory reset hoping to solve the issues, and it did partially. After the factory reset and before installing/updating all the apps, I was able to send/receive text messages. After I re-install/update my apps, I had the same problems again. I factory reset my phone again, and instead of letting Google restore my apps I downloaded each one manually. The Verizon apps don't seem to be causing any problems, so I guess they are the only ones that got tested before the 4.4.2 release by Verizon. I updated the Google apps next, and I was not able to send/receive text msgs after I updated Chrome. I was also having problems again with downloading, installing, and uninstalling an app. So I reset the phone again, and I downloaded/updated everything except Chrome. This seems to resolve my problems #1, #3, and #4. My mom has the same phone/carrier, and she had the same problems after installing the 4.4.2 update. I had her uninstall the Chrome update (it appears Chrome can't be removed entirely), and her problems also resolved. I can't guarantee this will fix your problems; it is just something that I found trying to fix these issues.
I have not figured out why the battery drains so much quickly when the WiFi on, but turning off Wifi, Mobile data, and location service manually will preserve the battery life - but doing so makes the phone much less useful.
BTW, I find the new pop up msgs reminding me each time I turn on/off the Wifi, Mobile Data, and Location to be extremely annoying. When Verizon/LG release a patch/fix to these issues, I hope they remove these msgs.

How can I replace a brand new, but malfunctional iPhone 4?

Hey, guys.
I am from Russia, and on our recent trip to Munich, Germany we've bought a new iPhone 4 8gb for my wife at the Apple Store. When we got home in a couple of days, I unboxed it, plugged in and proceed to install iOS6 wirelessly. On the next day we went to the carrier office for a local microSIM, and my wife started to use the phone. But suddenly we've discovered that it won't last even a half of a day: while charged up to 100% overnight, it dropped to 80ish in about two hours, and after dinner break it was already way below 30-40 percent only to discharge completely at 5 or 6 pm.
And all this while every 3G, WiFi, BT, geolocation or even cellular data is turned off. She just made a couple of calls, so all other time it was in standby. I saw this myself in the evening, you can hold it in your hand and literally look how battery percentage drops one by one. Also the phone is getting hot while screen is lit and extremely hot when it charges up.
We don't have an Apple store in our country, so I can't get any official support. I can't contact Russian Apple support by phone, because it redirects me to carriers' support and they can't do anything. I didn't find any e-mail address to write to. I started digging this forum and found similar problems in regard of some kind of a bug in iOS 6, as well as some solutions, none of which were working. For instance, I wiped the phone completely, restoring only contacts from icloud and disabling everything power-consuming I could find. Sadly, it didn't help.
So, I decided to give it to local service for some diagnostics. They ran it and results came back: phone is malfunctional because of some serious internal issues like abnormally increased voltage from the battery, bent microboard, slightly melt components and so on. They said it is beyond repair and is only subject for replacement or disassemble for spare parts. All this with a brand new device.
You can imagine my frustration. We don't have any financial means to travel back again just to replace it, nor can we send it over via postage service. The only reasonable solution would be to transfer it back to Germany with a random friend, but I am not sure if it is possible to make a replacement, becuase I've paid for it with credit card and there is my name on the receipt.
So, the question is, what should I do? Is there any way to replace it without my personal presence in the store; can it be done by someone else? And if not, can a friend just give it back, and they would refund it to my credit card? Also, is it mandatory to return it exactly to the same store, or any store in Europe can take it?
I would really appreciate if someone with a silmilar experience would elaborate on the solution. Thanks in advance!

Thanks very much for your reply! I have a Genius Bar appointment today maybe they can test the phone to see if they can determine whether or not it is defective.
Thanks Again!
CS

Is there a way to access my old Notes only? I still have my old back up but I cant sync to my phone or it will corrupt it.

I am using an iphone 5. Recently it malfunctioned and I was told by apple that my old back up had a corruption with it an caused my phone to malfunction. Apple had to redownload the operating system. I was also told that I can not use my old back on my phone I need to delete it and manually download everything. I DID NOT USE ICLOUD. However I do have my old back up still on my mac in itunes. Question below....
Is there a way to access my old Notes only so I can rewrite them in my phone? I still have my old back up but I cant sync to my phone or it will corrupt it. I just want to access my notes so I can type them back into my notes on my fixed phone.

you can restore from your backup again just to get the notes. once you've restored from the backup, copy your notes into your icloud notes group or email them to yourself - basically, get them somewhere else so they're not just locally stored on the device. once you've moved your notes elsewhere, restore the device as new again like apple had you do. this will again put a fresh version of the operating system on your phone like it has right now
there's no other way to access the notes that are in your backup

Dead Air Phone Calls with Blue Tooth and Speaker function?

My experience with Note 4 speaker function and blue tooth headsets is they malfunction as often as they work properly during phone calls. When the speaker or blue tooth is activated during a call there is dead air between myself and the other party. I am on my fourth Note 4 in a month due to this problem, that is I bought a new phone and Verizon has sent me three replacements in an effort to fix the issue. Each phone has malfunctioned in exactly the same way. Verizon and Samsung are unable to discuss this with me other than to go through all the diagnostic steps every time I call to ask for help. I am at the point of either living with the problem or changing phones altogether.
Something I find amazing is when I talk to Verizon or Samsung they say this is not a reported issue. Maybe I am the only person who had this experience. Maybe I got the only four Note 4's (in a row) that malfunction like this. Maybe.
This leaves holding the phone to my ear, which is rather old school and does not work with my state's driving laws. Any fixes or reality checks are welcome.

SteveQuintanaRealEstate,
I'm saddened to hear that you've had such an experience with your Galaxy Note 4's. It sounds like Verizon has done everything possible to assist with your Samsung devices. Have you noticed any patterns to when the malfunctions occur?
TrevorC_VZW
Follow us on Twitter @VZWSupport

Z10 Looking for info on warranty on an eBay bought phone

Device info
Your carrier:
Model: z10
OS Version: 10.1.0.4181
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 16GB Total space, 3.3 Free space. After removal of battery: Exact same
Did a battery pull fix your issue?
Apps installed and their version if possible.   (Go to Settings, then Options, then applications)on't believe apps shoulf have an affect on this... However, all original apps are still on the device and I have Alien Flow, BBSensors, BeBuzz Pro, Flashlight Free, HUB++, Skooday, SoundHound, Skype, Run In Crowd, Crackle, Amazon Kindle, GasBuddy, Remember the Milk, and Evolution Browser
BT device model/version (you will have to look at the BT device):?
When writing your question
Any other details that would help us out with your issue: -- I'm from Ontario, Canada.
Alright, so. I bought this phone off of eBay and it was originally with Rogers, I believe. The seller said it was unlocked and after I contacted them saying that it had Rogers information in it they paid for the unlock code so I could go with Telus, I never set anything up with Rogers. Anyways, the phone started malfunctioning around 2 months ago just been too busy to do anything about it. Malfunctioning as in.. Slow battery recharge with the original cable to the computer or to the wall connector. Also, the accelerometer appears to be broken as it no longer goes to landscape mode on any app or in the hub, youtube, etc. I've made sure the lock is not on, I've done multiple battery pulls, I've done multiple wipes of the device and started from fresh around 3 times. Okay, so now. I just recontacted the seller and they said to go to Telus but Telus doesn't have any information (warranty) on their system on the phone since it wasn't orignally bought from them, so they said to contact the original seller again and they're going to give me the original purchase info and all that paraphernalia. I was wondering, how will I go forth with a warranty from BlackBerry? If I can't go through my phone provider :s. Anyways, hopefully I explained that well enough. Thank you for your help! Also, if I'm missing something with the accelerometer please let me know! I miss youtube

Explained well enough, but unfortunately you purchased a used device, not from an authorized seller, meaning there is very likely no warranty.
All your description sounds like software faults. I'd wipe again and reload the OS.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code

HTC Incredible 2 malfunction after recent S/W update

So my phone started malfunctioning after a recent OTA update. The first thing that happened was the picture IDs for all my contacts would not display in messaging. Not a big problem but is something that I like. Shortly after that the internet would work but would also frequently disconnect from the mobile network. Then it got to the point to where I could not send messages unless I reset the phone over and over. That was the breaking point so I called and received a CLNR. This phone had no service at all and after a long call with tech support they decided to send me another one. Thankfully this one works fine except the picture IDs still do not show up in messaging although they do show up in my contact list. Like I said this is not a big deal and does not affect the functioning of the phone but it is a feature I would like to have working. I was curious if anyone else has had this problem after the update? According to Verizon they told me there were no known problems and they were unsure why that was happening. I know it wasn't just my device since I received another one that does the same thing(my current device also has the recent update and I was unable to reverse it even by doing a factory reset).

Hi spiderman1223!
Don't drive yourself crazy trying to find a fix for this one! You're completely right in your observations. This has been confirmed as an issue, and it will be fixed in a future software update. I don't have an ETA for the software to be available, but I did want you to know that we are aware of the issue an we're working on a fix. Something went wrong in the new software update that prevents the picture from syncing with the messaging app.
Please feel free to download a 3rd party messaging application that has this functionality while we incorporate the fix. Thanks for bringing this to our attention!
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

LG Revolution - Messaging issues, 4G failure, Freeze Up, Slow data, etc, etc, etc.

The LG Revolution is the worst phone I've ever had. If someone texts me that uses a service provider other than Verizon I only get 160 character limit, doesn't follow up with a second text message, just cuts off. This is so annoying to have to ask someone to resend the last part of their text message. I've called in for technical support and have not had the issue fixed. I am using the factory messaging that the phone came with and this has been happening since I purchased the phone.
The 4G fails all the time, I lose network all-together, all the time. Even when the 4G is working it's slower than slow. It's very frustrating. I live in a 4G area, none of my other friends have this issue (and none of them were a sucker and bought a revolution).
The Revolution constantly freezes up, I have to pull the battery at least once a day but usually more than that.
I want these issues to be fixed. It sounds like I'm not the only one having these issues with the LG Revolution.

Hi Missylille,
Sorry to hear about the issues you have been experiencing with your device. Let's get those issues resolved. If your device is not able to receive text messages, is freezing and the internet is not working we can put the phone in Safe Mode. This will help us determine if and application on the device is causing the phone to malfunction. Here are the steps to complete this step http://bit.ly/vwIViQ.
If you notice that the phone is working properly while on Safe Mode, then we would need to complete a Hard Reset since an application on the device is the one causing the phone to malfunction. Here is how to complete that Hard Reset http://bit.ly/tFfOOjCOPY. Please let us know if you need additional help.
Thanks,
NidiaA_VZW
Please follow us on Twitter @VZWSUPPORT

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

My iPhone 5c was dropped and now it won't respond/responds by itself

Hi, so I dropped my phone(while it was in a case) about three feet to a hardwood floor last night. There's no crack in the screen and no physical damage done, but the phone rarely responds to my touch anymore and when I do have it unlocked it clicks on things by itself.
Like, it will open apps by itself and type messages on it's own.
Does anyone know what part of my phone is malfunctioning? I don't have applecare and I was hoping to just fix the part on my own.

Have you tried resetting your device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the "Slide to Unlock" screen redisplays, see if your issue is resolved.
Cheers,
GB

Picture doesn't save in the gallery

hi! my name is Fraaz. and i am from Lahore Pakistan. Often my Phone starts malfunctioning while i tap the camera button, it takes photo but doesn't save it on albums but shows preview after a couple of seconds, meanwhile my phone got hanged while showing preview of the picture and once i switched off my device and after some time switch on it, the device camera starts working accurately and starts saving pictures. kindly let me know what is the issue and what to do with this?

It's a common problem with the Z1 as the camera gets too hot to operate especially if you are taking pictures in low light. Also, the freezing problem with the Z1 and Android Kitkat is well known. It's possible that your phones memory is often too busy to save the picture taken because of running apps. I suggest you disable or uninstall apps that you don't use and regularly close background apps by tapping on the Recents button (to the right of Home) and swiping them to the right. You can disable default apps from Settings - Apps - All - Scroll to the app - Disable.

N73 message "accessory not supported"

on my mobile N73 appear every 5 seconds, for many time, the message "accessorio non supportato" but i have not accessories in use.
How to resolve the problem?

The phone is malfunctioning and you need to take it to a nokia dealer so that it can be replaced.

In Europe can't get 6126 to dial out

I unlocked my Nokia 6126 using AT&T instructions. Now I'm using a United Mobile international sim card. Every time I think I'm dialing out, I'm actually sending a text message. If I write a text, it works and gets to the person I want it to. But I can't figure out how to make a phone call. I ran through a prepaid sim card quick trying to call out and never have accomplished it. I've spoken with the sim card customer service folks and they say it's the phone. There's got to be somewhere within the menu where I can dial out, in other words make a phone call. I'm in rural Sweden if it makes a difference and my sim card is Liechtenstein. I am getting a strong signal. Help!

I think your phone is malfunctioning. Please have it fixed or replaced by a Nokia service agent.

This is one of the apps Verizon uses to "remotely diagnose" your smartphone

com.innopath.activecare
Of course, you cannot disable it. But, you can tell after speaking with a tech who tells you that they just looked at your phone and the 25% memory space you have left and the 1GB of RAM you still have in reserve is the reason your phone is malfunctioning, that they have been in your phone after this error keeps coming up:
Unfortunately com.innopath.activecare has stopped
innoPath Software is a software company that provides mobile device management technology to wireless operators and mobile device manufacturers. The technology enables operators to remotely connect, configure, troubleshoot and secure end-user mobile devices.
Source: Wikipedia

My phone is malfunctioning.

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