My registered version of Acrobat 9 Pro needs reinstalling (no disc). The helpline says I am not entitled to help. How do I do this?

My PC had a meltdown last week and since then Acrobat 9 Pro had not worked. It says I need to uninstall and reinstall. I can't since I do not have a disc because this was an upgraded download (from version 6 for which I do have a disc) but I do have the serial code. Even though I can see my purchase online Adobe help say I am not entitled to online help. How do I go about getting a reinstall for Acrobat 9 Pro?

Get AA9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html (link on the right side for AA9). You will need your AA6 (qualifying product) and AA9 SNs. As long as you have registered, you can generally get the SN from "My Products and Services" (open another browser window and select Adobe.com. Your name should come up in the upper right and select the down arrow to the right to get a list of options. This should do the job. Please make a backup CD (or on a separate off-line drive) of the install file.

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TS1702 Just got the Iphone 4s in June, now everytime I go to download an app, it will not download. When I go to get updates, the apps will not download. I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix thi

Just got the Iphone 4s in June, now everytime I go to download an app, it will not download. When I go to get updates, the apps will not download. I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix this?

Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

I tried to download the itunes update and at first it would say i was missing msvcr80.dl so I completely uninstalled itunes and its components, then reinstalled it. Now it says I'm missing"Applle Application Support" How do I fix this?

I tried to download the itunes update and at first it would say i was missing msvcr80.dl so I completely uninstalled itunes and its components, then reinstalled it. Now it says I'm missing"Applle Application Support" How do I fix this?

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

I keep trying to install and reinstall itunes but keep getting apple application support not found...how do i fix this?

I keep trying to install and reinstall itunes but keep getting apple application support not found...how do i fix this?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2

Two issues, purchased bamboo fun, disk for adobe has been registered under an old email. cannot access the disk for adobe will not load onto computer states need shockwave, downloaded but the disk says it is not there

with the bamboo fun have disk which has been registered under another old email account. This has compounded by the inability for the adobe photoshop element unable to install onto my pc. it continues to state, cannot install as your pc does not have the shockwave player. I have tried to download this and it states it is installed but cannot open the file.
my question is cannot i have the adobe elements downloaded from internet with the serial numbers, and two need shockwave player to work,

Well if you do not want win7 all together, then just delete all the partitions and install your XP. But if your not wanting to mess up this drive to be able to use the win7 later then just buy a cheap HDD to put XP on. --> http://www.newegg.com/Product/Product.aspx?Item=N82E16822148452 $10 off and free shipping. but being that you already tried installing XP then you already messed up win7 anyways(if you did not make the restore disks), your better off just deleting and redoing XP.
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I just downloaded the latest software OS X on my mac book pro, now whenever I start my computer I have to wait for windows mac to open up. The open at login is not even checked. How can I stop this from happening?

I have a Mac Book Pro and downloaded the latest software OS X. Now whenever I start my computer, I have to wait for Windows Mac to do its thing. I checked and the "open at login" option is not checked. How can I turn this feature off? It's driving me nuts!!

All fixed Barry. When I went to restart my computer, the question was right there. Do you want to open Windows when opening. NOPE!!
I tried it a few times and thank goodness it worked. Thank you for your help today.
Best,
Michelle

I have a MacBook Pro, and will not let me open a file because it says I do not have permission. How do I fix this?

I have a MacBook Pro and it will not let me open a file that I have used several times in the past because it says that I do not have permission to use it. How do I fix this?

Oops, my bad. The repair disk permissions in Disk Utility doesn't actually fix the User home folders. To do that boot into the recovery partition and when the recovery desktop appears select Utilities -> Terminal. Enter “resetpassword” and press return - don't worry you're not actually going to reset your password!
Ensure that your username is selected from the “Select user account” menu, then under “Reset Home Directory Permissions and ACLs” click the “Reset” button.
Click on the Apple menu and restart your computer.

We just purchased Acrobat Pro XI. Windows is deleting download saying there is a virus. Help?

What can we do to get around this or is there a virus connected with Acrobat?

The one that appeared right when we made the purchase. We've tried the main download and the alternative.

I just registered, spent 45 min asking my question. Got e-mail saying registration did not work. Help

just sent whole problem to you in previous e-mail. and I registered. my e-mail is lcellis75.msn.com.
''locking - support question is here - https://support.mozilla.com/en-US/questions/854440''
''moderator deleted the email addy in the topic - not a good idea to post un-obfuscated email addresses in a public forum''

If you are getting emails from these forums then you probably accidentally clicked on one of the links on the forums page where all the questions are listed e.g. at the top right of each forum's page there is text box with Actions and Notifications in :
So far you've posted in the iTunes Store forum :
https://discussions.apple.com/community/itunes/itunes_store#/
And the Using iPad forum :
https://discussions.apple.com/community/ipad/using_ipad#/
If on either of those forums that box says 'stop email notifications' instead of 'receive' then click on it and it should stop that forum sending emails to you.
There are full instructions on this page for stopping emails, as there are other places where they might have been set 'on' : https://discussions.apple.com/docs/DOC-3661
This is your original post for iTunes Match : https://discussions.apple.com/message/22647293#22647293
And this page lists your posts (you can click on each post on it to be taken to it's thread) : https://discussions.apple.com/people/suzettemg?view=overview

HT3209 I have downloaded the Ironman 3 HD version. with this purchase was the added feature for second screen "Jarvis" app. The second screen bonus did not download properly. How do I recover this portion.

I can not recover the second screen bonus feature which was included with the Iron Man HD version purchase. I try to use the redeem code again and the message received is "this code has already been used"
How can I recover the bonus feature

I can not recover the second screen bonus feature which was included with the Iron Man HD version purchase. I try to use the redeem code again and the message received is "this code has already been used"
How can I recover the bonus feature

How do I update a reinstalled version of Acrobat Pro 9 from 9.0.0 to the current version?

How do I update a reinstalled version of Acrobat Pro 9 from 9.0.0 to the current version?

Under the Help option in the top toolbar there should be an option for Updates...

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

Hi lynnb,
If you already have Acrobat installed, there's no need to download it again. When you launch Acrobat, you should be given an option to "License this Software." Click that option, and then log in with your Adobe ID and password, and you should be all set!
Please let us know how it goes.
Best,
Sara

Can I download a trial version for acrobat pro 11, and then use purchased license to register it?

as the title: can I download a trial version for acrobat pro 11, and then use purchased license to register it?

You should find the licensing info and download at https://licensing.adobe.com/ then.

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I'm using an iMac with the newest OS X Yosemite. I tried to reinstall Creative Cloud, removed all the programs. But I still get the 'old' 2014 version with the Lionhead, not the Sunglasses (october 2014) with interactive libraries. I use Adobe iPad apps, for instance Adobe Brush, Adobe Shape and Adobe Color and it's so great to have all the things you make with these apps in your Illustrator & Photoshop libraries. Somehow it worked om my laptop, but not om my home computer.

Will my existing version of Acrobat Pro 9 work on Windows 7 64bit?

As I'm considering upgrading to Windows 7 and use Acrobat continously, will my existing version of Acrobat Pro 9 work or will I need to download or purchase a new version?

If I install the updates either but letting the application do it or by
downloading them, how does Acrobat Pro 9 know that it must run in 64 bit
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My registered version of Acrobat 9 Pro needs reinstalling (no disc). The helpline says I am not entitled to help. How do I do this?

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