My software update is not working. It just hangs-up. Any ideas?

I have emptied Library/Cache
I have deleted Library/Preferences plist/update
I emptied Trash after both steps and then restarted. Still nothing

Have you been patient enough? It takes several minutes.
Do you have a good Internet connection when you ask it to check?

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HT1338 my software update does not work using OS X 10.6.8: update icon just stays static and times out, although web is online

My software update does not work: the icon jams and then times out, although web is online. How to resolve??

Snow Leopard DVD:
You can get it only by phone now from Apple.
In the US, call 1-800-MY-APPLE and ask for a sales assistant. Last quoted price was $19.99 for the single-user and $29.99 for the family licence.
For other countries, check here; http://support.apple.com/kb/HE57
Don't forget to ask for Sales; the tech support guys can't help.
When you've installed SL it will be 10.6.3. You need to update that to 10.6.8 with the combo installer from http://support.apple.com/kb/DL1399 - that gives you access to the Mac App store.
Lion is only available by phone also - same number and they'll give you a download code to use in the Mac App Store.
If you're going to Mountain Lion you don't need to install Lion first - you can do it straight from Snow Leopard 10.6.8.
Specifications;
Snow Leopard 10.6.x:
Lion 10.7.x;
Mountain Lion 10.8.x:
As for Lion, but also must be one of these groups;
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminium, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
<sorry to repeat, guys, but following links isn't always a given with OPs>

Safari is not working on the Mac. Internet is fine, mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar.

Safari is not working on the Mac. Internet is fine. mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar only and coloured wheel appears.

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. That will revert its settings to the defaults.
If extensions aren't causing the problem, see below.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

Widgets, Safari, Software Update -- All not working since I got Comcast

My Dashboard, Safari and Software Update have not worked since I got Comcast internet. I'm pretty sure their installer screwed up something, but I don't know how to undo it. Firefox, Adium, Mail and other internet applications all work great.
I tried to fix the Software Updater problem a while ago and was able to get it to see what is available (by adding swquery.apple.com to the sites that bypass proxy settings), but it still refuses to download anything.
I can't help but think there's one thing that's causing all this trouble. Any thoughts?

You can have up to 5 computers authorized at one time with iTunes. There's no reason to deauthorize until you want to go over the limit. You can do this once a year. Do a clean install of the OS on the mac you are selling.
hpr3

My iPod touch is not connecting to iCloud account, under iCloud settings has old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this?

My iPod touch is not connecting to my iCloud account, under iCloud settings it has my old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this on the iPod or otherwise? This old account info keeps coming back on my iPod and messing up access to my apple account and now the icloud. last time a system restore needed to be done to fix it....

It won't give me the option to sign out of the old account, it's that light grey color that you can't click on. And since it has the old email address that it's telling me to go into to verify the account, I can't actually change it... I'm stuck

Headphones not working on new 4s. Any ideas?

Headphones not working on new 4s. Any ideas?

When in system preferences/sound/output do you see the headphones there? If so select them.
Try plugging the headphones in and out several times (there is a micro switch that can get stuck)
Try toggling the volume keys while plugging them in.
Try restarting with them plugged
Trya pram reset: with nothing connected
Power off, power back on holding the following keys:
OPTION COMMAND P R
continue to hold till you hear the start chime 2 times then release, rebbot.
If still no joy take it back to the Apple store, you have 14 days from the date of purchase to swap for another machine, or a refund, or have them fix it. Take full advantage of your warranty.

IPOD Software Updater- "Restore" not working

The IPOD software updater will not allow me to restore my Nano.
Both the update and restore buttons are not "active". The updater prompts me to plug in my Nano and automatically attempts to update my Nano which isn't necessary since there's no new update.
This caused the "Do not disconnect" message to appear for a long time until I turned it off.
Any thoughts, suggestions...would be very much appreciated!
Thanks-

Fixed! I had the same issue and have fixed it... for now!
Let me go into the details...
My wife and I just received our new Nanos. Her's has been exhibiting strange behaviour so I have tried to restore.
On her latop, the latest iPod Updater did not at first 'see' the Nano whereas on my laptop, it sees the Nano and starts to restore then stops when the progress bar gets to the 'd' of "iPod". I have had to force quit and try again and each time it gets fo far and stops.
By putting the Nano into Disk Mode, I can get my wife's laptop to "see" the Nano and, once again, it stalled at exactly the same spot. I force quit the update and tried and again... and it worked this time!
The only difference this time was that I was holding the Nano in my hand. I can see no reason why this would be relevant unless the connector had been ever so slighty lose, though this is a long shot.
So, I am back to having 2 functioning Nanos... for now!
Best Wishes
Mark Townsend

Software update notification not working

Hello
I'm having issue with the software update notification not informing me of updates to downloaded apps. I've open the software app button but no notices on the bottom. The only way I can update is to go to HP app site and press update button on app page. I'm still unable to backup manually or automatically. The Touchpad has never been backed up. I checked with HP two weeks ago and they confirmed that backup has never been done. I've tried to erase backup but error window says I have no internet connection and cannot not erase backup on profile. HP say they are checking on solution but no reply since contact. Are the issues related? Touchpad 32gb Wifi believing it has no Internet connection so unable to backup and unable to check if app updates are available. This is my second Touchpad (first one had cracks on speakers and headphone jack returned to Amazon) and the first one had no issues with backup or software notification. I've done restarts and complete reboots. Issue remains.
Post relates to: HP TouchPad (WiFi)

Have you installed any "homebrew" apps? This could be causing an issue.
I have checked you HP webOS account and see that you have never backed up to the account with you current Touchpad. I see your original device was backing up okay as you have stated.
You can download and run HP webOS doctor for this device. This can be downloaded from http://ws.hpwebos.com/webosdoctor/sorry.htm, enter you device serial number. You may want to create a new HP webOS account to try after the ROM reload. If this works alright then try logging into your original account again. You may be able to restore your data again.

Update to 10.4.4 now software update does not work

Updated using the standalone installer and now Software Update will not launch, although I can run it from the Preference pane. Tried repair permissions. Ran cron scripts. Ran the combo update. Still no luck. Any ideas. Thanks.

Software Update will not launch, although I can run it from the Preference pane.
Confusing because they contradict each other. Where are you trying in the failed instance? From the About this Mac menu item? Please be a bit more specific. If my assumption is correct, then create a new admin user account, log into it, and see if it works there. Report back.

Software Updater will not work under 10.4.3

I just installed Tiger 10.4.3 with no apparent problems save for one. But actually it was a problem under 10.4.2 as well. The problem is that when I click on Software Update in Preferences and I click to check for nothing happens other than the progress bar shows about 20% completion and never any more than that. I can stay up for an hour and nothing changes. This is occuring on a G5 with plenty of RAM and no other problems that I can determine. I updated my G4 to the same OS X version and did an update using software updater just fine. And I can update from an eMac running 10.3.9.
I had to go to Apple's website and download the 10.4.3 updater in order to update my G5.
Any ideas about what is going on here?

Suzanne,
I realized that it was not just my Software Update that was acting up, I had several other applications acting up in the same way. I did a bunch of reading (support articles in this site, this forum, other forums), and determined I needed to do an Archive and Install. Nothing else I tried fixed my problems. After the Archive and Install, I manually applied the 10.4.11 Combo update, and now everything is working fine.
Hope that helps,
Eric

Installer & software update all not working now along with safari & itunes

hi all
I've posted this under the safari beta for mac area (http://discussions.apple.com/thread.jspa?threadID=1148867&tstart=0) as well but as it relates to several issues, i wanted to put it here and see if anyone here at any ideas.
yesterday i installed the new version of itunes and safari 3 beta. as i was half way through the safari installation i lost my wireless connection and had to then force quit the process. since then, my itunes, safari and software update and installer programs are not working.
i've tried downloading previous versions of everything but when i go to install them the installer appears and then dissapears just as quickly. on top of that when i click on itunes from the dock, it bounces like it is about to load up and then stops and doesn't. finally, when i go to click on software update from System Preferences, I get an error message "Preferences Error, Could not load Software Update".
this includes my trying to download and install the mac osx 10.4.10 combined update to 'fix' everything but as mentioned above the installer appears for a second and then dissapears again without doing anything.
over to you all for any and all help.
thanks in advance
AT
Any help would be greatly appreciated because whilst i am getting by using firefox, my little girls songs are on itunes and i need to get into them (anyone with kids will understand my pain).
thanks
AT

If you downloaded the update from the phone, and using an older version of iTunes, yes that should do it.

My Software Update is not working

All of the sudden the software update started missing some updates. I would see the on the apple.com/downloads, but for some reason like with the latest iTunes update, my "Software Update" told me there were no updates..I am also wondering (since I got 2 different answers with applecare) how the Software Update decides what programs it should notify a user that an update is ready. Does it just give an update warning on the installs that were registered, does "scan" of the apps folder (I doubt this one but an applecare guy told me this is how it picks up on what a MBP needs to be Up to Date).
Any suggestions why all of the sudden the software Update appears to go through its "searching" but it has missed the last 4 apple updates. Third party apps, I do not think it informs me of, but this is odd and applecare apparently has no idea what is going on.
Message was edited by: One2Two

The whole story; I took the old MBP into the Genius Bar. The "best" tech looked at all my problems with the computer, left and went to the back part of the store for 20 min, came back, tried to fix a few preference problems, but did not have much luck. He left again, came back and said; "we are going to get you a new MBP." You wil get the latest and with the config that I updated with my previous Mac. (Most is listed in my "Model" section of my posts. It arrived and he said he would install the latest iWork, iLife (which I can only find my old 2008 iLife), and whatever other updates he got when he did the software update at the Apple Store. He also transferred my files/folders/programs that were on my old computer, if they were not on the new computer. I had Office 2008 for Macs Student?Home edition and he installed that too.
The problems, besides the one I think I have with the update not updating, are now on my new computer. I am finding this out as I encounter one by one. What is also odd, he installed Office (a brand new program that was never opened, but I had it at home and took it in when I brought my old MBP in, and he was more than happy to install it). But, several of the apps/files when I follow them through Finder it shows the program being associated with one of the various icons in Office. I did not have Office until it was installed on the new MBP I just got. That is real odd and it must have to do with the way the genius transferred my data or installed Office for Macs 2008.
I am not sure if I am explaining myself because my knowledge with Macs is very limited An example of this (which is a totally different problem than the update problem so maybe I am confusing the issue). Anyway, for example, the Canon folder in Finder—if I click it once it goes to the next column and lists the files that are in the Canon folder like Printer Set-Up, ScanGuide, etc. If I click one of these, let's say ScanGuide for example, it opens in the next column and the icon that is associated with the ScanGuide is Office PowerPoint.
As far as having the latest program versions, yes on many I do have the latest, but the guy at the Apple Store did a big update (I assume) before he transferred my data. However, I did not get iTunes 9.1.1 and one other download that I forget right now.
Another odd thing is that the genius told me I would get applecare student discount, iWork, and he said all computers come with iLife. I had been through a lot of problems with the old computer and they felt bad once they looked up all the times I was in, the items they had to replace, and I am sure the fact that the Executive Secretary lady in Austin had helped me several times throughout the 3 years I had the computer. I called the manager tonight to tell him I did not get iLife, and he could not beleive that so I told him to talk to his employee--the genius that took care of ordering the new Mac, installing and transferring my data on my old MBP. My old ILife was still in a Folder where he put all the transferred data. The manager told me iLife09 is on one of the gray DVDs that came with the computer, so I will try to find ILife 09.
I think I confused the matter more because the whole ordeal has been a long and complicated one.
Think I should wait before I trash...com.apple.SoftwareUpdate.plist? As far as the receipts, I have done nothing with that file. I really try to not get too involved with getting rid of things unless I know what I am doing. With my last MBP, I stopped at the last version of Tiger because going to a new OS (Leopard) worried me because it took me so long to get the hang of Tiger. With this new MBP I had no choice, it came with 10.6.3

Software update does not work on OSX 10.9.5

Hi,
i am using OSx 10.9.5 version, and recently i could not run the "software update" nor the "App Store". i searched the internet and boodle but did not find a solution for my problem, nor know the root cause of it.

it does not open either.
as for software update, it does not even work when i try it from inside the iTunes.

Software update app not working after belle update...

After updating my N8 to nokia belle, I can no longer use the software update application. It will not connect to the net and just keeps on saying "connection failed (connection unavailable)" eventhough everything else (nokia browser, store, email, opera, maps etc) is connected. After failing to connect it gives the message : unable to check for updates, please try later.
Is there any suggestion I can apply to fix this situation?

@Analyst
What sort of reaction do you get using Nokia Suite > Options > software updates?
Happy to have helped forum with a Support Ratio = 42.5

Nokia Ovi Suite software updates can not work!

I had a problem with OVI SUITE. When I open it, click tools->software updates. It would pop up something's gone wrong... Error code:14001. Please look at the attached picture. Then I uninstalled OVI SUITE, and re-installed it again. It still didn't work. Can anybody tell me what should I do?
Attachments:
Capture.JPG ‏25 KB

By the way, I had an another question. I read a post message how to enable OVI SUITE logs. I followed the instruction,but it seemed that logs were not enabled.
Log_gathering_help.txt is written:
Note: Please make sure the user who is currently logged in is in the Administrator group, or that they have the access right to "C:\Program Files\Nokia\Nokia Ovi Suite\" folder. If not, there is a possibility certain logs cannot be collected, like the WindowsEvents log. (By the way, My OS is windows 7 64bit Ultimate SP1)
1. To enable the logs, do the following:
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Note: After you have enabled the logs, it is better to restart NOS prior to collecting the logs.
2. To collect and zip the logs, do the following:
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    After clicking the button, the folder where the zip logs have been saved opens.
3. To disable the logs, do the following:
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Software Updates are not working

We have a Windows 2008 R2 server. I added the WSUS role to this server and downloaded a bunch of patches to E:\WSUS
Then, in the CM2012 console I added the software update point role. I've tried choosing "Synchronize with Microsoft Update", "Synchronize from an upstream data source" and "do not Synchronize"
No matter what I pick when I go to Software Library\Software Updates\All Software Updates and run "Synchronize software updates" Nothing ever happens. I see no updates at all show up in the console.
I see this in the wcm.log
remote configuration failed for wsus server.
I've tried both ports 80 and 8530 and still nothing works.
any ideas?
mqh7

Hi,
You need to check the status of WSUS contorl Manager, the log files SUPSetup.log and WSUSCtrl.log also need to be checked. I think the SUP has not properly installed.
Juke Chou
TechNet Community Support

My software update is not working. It just hangs-up. Any ideas?

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