My story on Forgot Mail and Password

Hi, for two weeks now i havent got into my account for some reason (I think it has been hacked or ive lost my password. i only have one password so i dont get how) so i though that i would try to reset it like any other site. 
I try to reset it and i type in my Gmail and i instantly get redirected into the Microsoft Outlook site.
So im thinking maybe i should log into my Outlook or something? So i do that and i change password on that account. But i still cant log in to my skype account.
So i try to figure out how to reset it for 2 hours with no success.
And i found this support site and a form i filled in as much as i could and explained that I lost my password and i dont know wich mail my skype account i connected to and that i would like to know wich mail its connected to since i created this skype account maybe 5 years ago.
FIRST TRY TO RESET MY PASSWORD
I said that i lost my password and that i dont remember the email (i though i knew the email, since i only have ONE email) i filled out this form and skype would get back to me within 24 hours.
SECOND TRY TO RESET MY PASSWORD
So i got contacted back to my email after 2 days, and they said that i need to fill out the form that i JUST FILLED FOR THEM.
And i though, well fine. maybe i didnt fill it out properly or there wasnt enough info.
So i did this again and waited again
THIRD TRY TO RESET MY PASSWORD
They get back at me again after one day. And i get this answer
"To recover your password, you need to know your primary email address.
To learn what a primary email address is, visit:
https://support.skype.com/faq/FA10238"
i CLEARLY wrote that i didnt know what email was connected to my skype account and i could give them any info they needed to get my account back.
and again i was directed to fill out this "Security form".
I fill it out again and i got a reference number to input in the title.
FOURTH TRY TO RESET MY PASSWORD
Now im freaking pissed of. They get back to me two days later
I will post the email i got from Skype here.
"We understand that you have forgotten your password as well as the email address registered when you created the account. As your trusted advisor, let me provide the information that you need to fulfill your request.
We at Skype value the security of your account very highly and as such we are only able to change personal data in cases where we are able to verify the account user's identity. Given the mentioned situation, we highly recommend for you to create a new account for you to enjoy Skype's services again.
Should you have any further question or clarification, please feel free to contact us back.
Thank you for your understanding on the said matter."
So they want me to create a new account because they cant be arsed to help me. 
So Basicly ive filled out the "Security form" 4 times now. And filled it out to the max every time now (and it takes time). With everthing i knew and even in the section you have to name 5 contacts from the list. i listed 10! 
I never purchased anything so i dont have any creditcard info on there either.
So now i have a retarded skype name wich is "[Removed for privacy]" that i didnt even get to pick myself.
Really? and i cant change that.... and i have to create a new email if i want a new skype account to.
THANKS FOR NOTHING!
SKYPE SUPPORT IS LITTERLY THE WORST SUPPORT THERE IS!

Your story is similar to mine. I was billed EIGHTEEN TIMES for a twenty-dollar subscription and I disputed seventeen, but my account was blocked. Skype has made me jump through the same hoops as you, filling in forms over and over again. If you e-mail Skype, the customer support e-mail system spits out an "automated reply" but I seriously doubt that they even read the e-mails they receive because I never hear from them again. I have wasted hours and hours and hours trying to fix this issue which is not my fault so there is no reason why I have to do the legwork. If they had any decency they would simply waive the $20 charge to compensate for an infinitesimal amount of the grief this has caused me. The customer service representatives assure, guarantee, promise, that they will take care of the problem but don't. I don't want to open a new account because I don't want to lose the money I have tied up in other subscriptions that are also blocked, which is not right or ethical.  

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