My superdrive keep trying to eject something
Been having this issues on and off where my superdrive is trying to eject a disc BUT there isn't a disc in there to eject. not sure what to do - all my software is up to date. any suggestions?
It's very possible the problem is hardware-related. Perhaps the sound is the drive trying to take in (not eject) a disc, because it senses a disc being inserted (even when there is no disc being inserted).
If you have not done so yet, try resetting PRAM
http://support.apple.com/kb/HT1379
If that does not help, I would disconnect the iMac from power and reconnect it following the reset SMC procedure.
http://support.apple.com/kb/HT1543
Similar Messages
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I keep trying to buy something from a game but it keeps saying purchase failed and I know I have money on my card. so any help?
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
My iMac keeps trying to eject every few minutes. The eject symbol appears on the screen and then the drive will attempt to eject whether there is a CD in there or not. This problem has only been happening for the past few days.
My eject button doesn't appear to be stuck down and the keyboard is only a few months old. Is it a case of me having a knackered keyboard or is it a glitch with my iMac? I realise it is hard to answer without seeing it but I'd like to know your opinions and whether this is a common problem.
Thank you in advance.Hello Maharishi
A couple of test you can try:
1. unplug your keyboard for a time and see if the problem stops!
2. any old USB keyboard will work for testing, connect up another to see if the problem persist.
If you think or now know that your keyboard is the problem, take it to your local Apple Store or Apple Service Provider and ask them to test it. All of your iMac's hardware including the keyboard & mouse are covered for 1 year and for 3 years with AppleCare.
Dennis -
I keep trying to purchase something in the iTunes Store but it comes up with "Your account is temporarily unavailable" "Store unable to access my account info" But I have checked my account info and everything is up to date.
I have some money from a card still on my account that I would like to use.This has been an issue with some users for close to 24 hours now. I've been getting the error for the last 5 or so hours myself.
Having problems is understandable, it happens. and if this is related to the iCloud hack reported yesterday it is good to know Apple is trying to fix the issue.
But it sure would be nice if there was an official statement from Apple concerning this. -
Super drive keeps trying to eject when there is no disk inside.
I recently dropped my phone onto the area to the right of the trackpad. Straight away the my computer starts trying to eject a cd. It tries 3 times before giving up. This happens everytime a wake up/restart the machine. I'm thinking maybe I knocked something loose with the impact? Will this be easy enough to fix. It works fine, just this noise everytime I open it up.
Good morning,
Sometimes, it’s difficult to distinguish between what is hardware and software induced problems. Repairing Permissions and/or Resetting the Power Management Unit (PMU) may resolve or at least help in the troubleshooting process.
Repair Permissions:
Go to: Applications/Utilities/Disk Utility
Select: your Hard Drive
Select: the First Aid tab
Select: Repair Permissions
PMU
Resetting the Power Management Unit (PMU) is known to resolve certain anomalies and may well help with your symptom.
If the computer is on, turn it off.
Disconnect the AC Adapter and remove the computer's battery.
Press and hold down the power button for 5 seconds and then release the button.
Reconnect the battery and AC Adapter.
Press the Power button to restart the computer.
Ref: http://docs.info.apple.com/article.html?artnum=303319
User's Guide: page-95
Regards, -
Generic problem: superdrive malfunction - trying to eject disk?
I've previously posted this problem on the Powerbook thread, but following my initial problem of not getting a stuck disk out of the superdrive, this seems to have progressed into a more serious issue which may be solved using a generic OSX solution?
It started a stuck disk in the drive, so I used a credit card and a sharp, very thin letter opener (metal) and used them like tweezers to force the disk out.
However, now I'm left with a machine that continually tries to eject an imaginary disk, over and over again. But the disk has been forced out by myself.
Can I over-ride this command in Terminal or somewhere else?
Thank you in advance.
C MarksHi Carey,
Optical drives are all too short lived i my experiences, Slot loading ones the worst.
This may take a few back & forths, but...
In Finder, select Go menu>Go to Folder, and go to "/volumes".
Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
Reboot & test. -
My iMac keeps trying to download something, what is it?
I use something called X Resource Graph to keep track of things like temperature, net use, etc on my 2007 iMac. Since I started using it, I've noticed that occasionally it shows heavy download activity, even when I'm not doing anything that would account for this. I'm not downloading files and I don't have any webpages open that would be downloading anything. In fact if I try to open a webpage while this is happening, it takes forever because the bandwidth is so tied up. The only way I can stop it is to unplug the modem for a minute.
What is going on here? Is there any way to find out exactly what is being downloaded? And why can't I stop it without unplugging the modem?
If it's some kind of update, why doesn't it do it when I'm not using the computer?
Frankly the fact that something unknown to me is being downloaded without my consent is very disturbing.
I use Intego Virus Barrier and Net Barrier. Is this enough to prevent malware from attacking my computer?1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
The wheel that shows your downloading something on my iPhone 5 will not stop spinning. What can I do to stop it? I have shut down all apps, restarted my phone as well I have pushed the power button & home button at the same time. Still no luck.
If restart and reset don't solve this problem then something must be being started when your iPhone starts up that cannot complete.
You might consider restoring your iPhone to Factory via iTunes. -
My IPad keeps trying to update something
The "circle" next to the Wi Fi signal in the upper left corner has been spinning for over 16 hours. How do I see what is being updated??
You can look in Settings>Privacy>Location Services and look for apps that have the arrows next to them and then read the key at the bottom to see if there are any apps that might be looking searching. Why don't you take the opposite approach and close all of your apps, reset your iPad and see of the searching signal ceases?
In order to close apps in iOS 5 or iOS 6, first tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button twice.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
My 2007 macbook keeps trying to eject a cd (4 or 5 times in a row) everytime I turn it on, plug the charger in, wake it from sleep or hit a key after it has gone to screen saver. Is there something I could try to troubleshoot it?
Lmwilliamson wrote:
Kernel panics:
After taking my late 2009 15 inch macbook pro to the apple store, the genius completely erased my computer and reinstalled the Mac OS X software, but the problem still persists.
I also took it to my college tech support center, they tried to take the ram out and reinsert it and clean up the dust, but the problem still remains.
I am able to use my computer in Safeboot mode (only)
Well it could still be a software problem if you installed a third party program after the OS X wipe and install, because by booting into Safe Mode it disables certain functions of OS X and hardware. Check for updates or problems for all your third party software, include everything, including menulets, System Preference panes, hacks and so forth.
If you restored any sort of software from backup like TimeMachine, it likely was corrupted data and now is returned.
If the college tech support found a lot of dust clogging the rear exhaust vents behind the fans, then likely the heat damage done to the machine has already occured and can't be reversed. Video cards are usually first to go, which Safe Mode does disable the video card somewhat.
Run through this list of fixes, it's systematic in nature, also has a Hardware Test to see what's going on
..Step by Step to fix your Mac
Too bad this is occurring to a mere 4 year old machine, but dust will do that. Here is the culprit that Apple doesn't tell anyone about. -
Ipod keeps trying to load during power up.
Why does my ipod keep trying to download something when it is powering up.
Not knowing what yo are observing:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Trying to eject what's not there???
I just started up my ibook this morning, and out of nowhere it sounds like it's constantly trying to eject something when nothing is there. I don't have kids, etc and nobody uses this thing but me - any ideas?
Thanks,
KathleenHave you checked to make sure the drive is free of any objects?
What happens when you put a CD in the slot? Does it work properly? Can you eject it? -
Superdrive keeps ejecting without a dvd
My iMac superdrive keeps making clicking noises as if its trying to eject a dvd even when I have not used it for a while
Reset the SMC > http://support.apple.com/kb/HT3964
If it doesn't work, it's possible that the SuperDrive is damaged. Take the iMac to an Apple Store or reseller -
Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.
Erica,
I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it. His links to the Apple discussion and support pages warrant your time and attention.
It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987.
I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
For the rest of us, please post when you find a solution.
Best.
BPW
(Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others) -
Here are a few more details. I put in a game cd for a windows computer, once I opened the folder on the desktop I noticed the install application was .exe so I tried to eject the cd but no matter what I tried on the computer it wouldn't come out. I will say though that I didn't try the manual cd eject cause I didn't have anything small to hit the button in the cd drive with. It was getting late so we decided to just turn off the computer and leave it for the next day. I can't remember if we turned the computer off with apple shut down or by holding down the power button but we walked away pretty quickly before it was fully shut down. The next day the computer won't turn on. When I walked into the room I was the computer stuck with a grey background with the apple logo showing and the circular thing under it frozen. Since no one was in the room I held down the power button and turned the computer off. We tried to start the computer again later but again it keeps getting stuck at the same spot. Now when we hold the power button down to turn it off I'm not sure if it's really turning off all the way. The screen goes dark but it sounds like the fan is still going. I tried disconnecting everything but the keyboard and mouse but when I started it up again it got stuck on the grey screen with just the apple logo. I'd really apprechiate help on this cause I live in Germany right now and support call centers work so much worse when you don't speak the language well... Thanks for any help you can give!
Restart your computer while holding down left mouse key. That will eject the CD and your Mac will start as normal.
Lupunus
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