My supervised Ipad minis won't refresh with configurator so how can I install apps?

I have a set of 6 iPad minis, orginally set up by the company we purchased them from.  We have connected them to the macbook via a sync unit and they wont refresh in configurator.  I can't install any apps. But it all work fine for the supervised iPods set up at the same time.
Any ideas?

Erase All Content and Settings completely erases the iPad and returns it to the factory settings, as a new iPad out of the box.

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