My support options (UK)

Hi, I'm finding myself a bit disillusioned with the apple support network at the moment and I was wondering if anybody could offer any help. I have upgraded to the full applecare (3 years) but I've never really felt like any support really exists. Currently my Macbook is showing service battery and probably needs a new one however I'm finding it impossible to find an option that doesn't take up a huge amount of my time. I'm sure this wasn't the case a few years ago and I'm sure this isn't the case with Dell etc. My macbook has fortunately been trouble free but this isn't the case for everyone.
Anyway, so as far as I can see it my options are as follows.
1. Apple Approved Reseller
My nearest reseller is in Windsor about 5 miles away which is absolutely fine. I love the resellers primarily because they aren't packed and fall of tourists/whoever on every computer in sight.
HOWEVER, for a macbook battery repair (not necessarily a repair, might even tell me to live with it) they said they would need 10-14 business days. This puts my mac out of use for 3 weeks. I don't personally see how this is an option for casual home users let alone pro users who rely on their laptop for business.
2. Official Apple Store
My nearest store is 20 miles away (about an hour long journey) which I guess is just a fact of life if you live in the UK. Any journey into these stores costs me time and money. My main issue however is how busy they are; upon consulting the genius bar booking system the next booking in Regents Street is 4 days away. White City offers appointments but certainly nothing on the next day, I'd have to wait 2/3. The way I work (freelance) means that I can't really plan that far ahead and even if I could it doesn't fill me with confidence that if things went caput, my laptop would be out of action for that long. And secondly, a genius bar quibble: on my last appointment despite booking for 6.30, I ended up waiting half an hour. What is the point in a booking system if it seems customers are dealt with on a first come, first served basis?
If I do go into a genius bar, will I even get the problem fixed there and then or am I still subject to a 10-14 business day wait?
Like I say, this is just a battery so it isn't a deal breaker for me but it is forcing me to seriously consider alternatives when I get my next laptop (in a couple of months). Any support system which puts you out of action for 2-3 weeks is useless to me. A laptop is a business tool, not a lifestyle accessory I can forget about for a while. For my girlfriend, with another Macbook model it is a far more serious problem and she's currently using a laptop with a non-clickable trackpad and a screen which flickers and can't maintain a constant brightness. It's barely useable but she doesn't really have an alternative.
Are there any options or is this just the Apple reality?

I had exactly the same discussion with the apple store when they had to repair mine. Was out of action for 10 days cos they had a backlog. I use mine for work too and this is just not good enough.
Most apple stuff will only last a few years from my experience. I guess their argument would be by then you wanna be upgrading anyway, but for users who don't need mega ram and super processors why shouldn't a laptop last a good ten years if looked after and maintained?!
Your issue seems quite cut and dried. I would ring the nearest store explain the issue and see if they can't send you out a new one. Worth a try. Often apple will keep repairing stuff tho rather than give you new part. No idea why, as my macbook has pretty much had everything including motherboard and screen and casing replaced.
Must have cost them far more in labour and parts then to just replace like for like!?
Sadly this is apple reality at the moment

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