I can no longer update my Itunes version and I also can't access online or phone support with their new support options because it won't accept my serial number.  What's up? Did support go away?

I've been using Itunes for years with little problem and when one develops, it is quickly resolved. Now, I find myself unable to update my version of Itunes.  it asks me if I wish to update the version, I say yes, and then nothing happens. When I try to go to support, I select the Itunes downloading/synching option and basically, I can't proceed past the point of entering a valid serial number, because I'm not clear on which serial number it wants.  It says hardware, so I supply my PC serial # (I own an ASUS laptop).  I get an error message that this isn't a valid s/n, so I look for one for Itunes and can't find one anywhere.  I try to follow their explanation of how to locate your serial # but it is extremely unclear and unhelpful. So now I'm stuck.  I can't get past first base anymore.  Did Apple come up with a clever way to end their support service without actually admitting it? Or am I just being particularly dense here? Any help is appreciated. Thx

Now, I find myself unable to update my version of Itunes. it asks me if I wish to update the version, I say yes, and then nothing happens.
With that one, I'd try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file, downloaded from the Apple Website:
http://www.apple.com/itunes/download/

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