My time capsule isn't responding after soft, hard and factory resets... what next??

My time capsule isnt responding after I've done soft, hard and factory default resets I'm afraid Ive lost my data... what else can I try to get my time capsule to respond??

What is the front LED doing?
If it is solid amber the drive is dead.. there is no way to recover the Gen2 drive unless you remove it and pass it to data recovery specialist along with your wallet, credit card and bank account.
TC is not designed as a file server so I just hope you were not saving your itunes or iphoto store on it without a backup.
If it is flashing amber.. plug it into a computer by ethernet in complete isolation from the network.
Use the old airport utility if you actually are running Lion as per your profile.
How to load 5.6 into later Lion & ML
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.

Similar Messages

  • Time Capsule isn't responding/factory default setting?

    I bought a Time Capsule few months ago. Thefirst time it all worked succesfully, it was connected with a iMac i borrowedon a school. Now I plugged it in at home, trying to back-up my Macbook Pro. I got serious problems finding the Time Capsule anywhere and TC flashing amber. I’ve tried to connect the TC with my MBP with usb, but it still don’t show up. I’ve also tried to plug the ethernet cord, but still nothing happens.
    Now I’m thinking that I have to reset the TC to factory default setting, but will it then delete all my  files that I've  transferred to the TC? I would be so sad if these files was deleted, because it’s the only place where I got them. Is there another way to do this?
    Hope for some help!

    First to answer the last part.. a reset will not wipe the files. So take it easy. But what you did is dangerous.. the TC is not a NAS, it is a backup device. you should always keep the files in another location.
    TC is missing fundamental aspects of a NAS.. like a mirrored drive and accessible and replaceable HDD.
    Now you say you plugged it in.. how?
    You should plug the laptop straight into the TC with no other connection.
    If the laptop does not get an IP address from the TC you might need to reset the TC or reset the ethernet on the laptop to auto.
    What does I’ve tried to connect the TC with my MBP with usb mean because the USB cannot be used on the TC to connect to the laptop.
    When you open the airport utility it may not find the TC if it is in bridge.. if that is the case plug it into your normal router and then plug the MBP into the TC. You should use WAN port for the router connection and LAN port for laptop to be on the safe side. See what happens.

  • Unable to recover Mavericks via Time Machine on iMac (2011). I have one Time Machine backup from this week On new Time Capsule. I already attempted safe boot and NPRAM reset. Hard drive and permissions verified as ok.

    Some more history - I'm not too techie so added everything in I thought might be significant!
    - Installed Mavericks on iMac in October 2013
    - experienced regular low memory issues - used Memory Clean app as a workaround
    - last week decided to upgrade installed memory from 4gb to 16gb. Faster loading but still running out of memory - just takes longer to do so.
    - also last week purchased 2gb Time Capsule (to back up 660gb on 1TB drive)
    - one successful Time Machine backup completed last weekend.
    - I decided to try and clear some space, tidy my folders, old music files,  delete duplicates etc (Not system files)
    - then tried out 'time machine restore' just to test it out. Deleted files and folders recovered ok using Time Machine menu (the one that looks like outta space)
    - yesterday, Avast Anti-Virus flagged virus detected (sorry, I didn't manage to capture details) and quarantined file, but I couldn't get any windows to respond so forced Mac to shutdown.
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    - attempt NPRAM reset, reboot hanging at Apple symbol still
    - attempted reboot into Disk Utility. HD drive verified ok. Permissions checked and Safari permissions fixed (only)
    - finally attempting restore from Time Machine Backup via Disk Utility. Stalls at 'select a backup source'. Menu is 'searching for Time Machine Backup....'
    Nothing is listed, after a few mins machine just goes to sleep.
    My Time Capsule and networks are all switched on. No idea what to try next!

    Most of the problems like this that people report on this forum are due to bad "utilities" like Memory Clean and Avast.
    Your Mac probably didn't have a virus. There has never been an OSX virus "in the wild". Third party antivirus software is of very dubious utility on Macs. Macs are not PCs. OSX has anti-malware protection built into it already.
    Do you have any other third party "utilities" on your Mac, such as CleanMyMac or MacKeeper?
    Is the RAM you installed the recommended type of RAM for your Mac?
    Take a look at this page: Mac OS X: Gray screen appears during startup
    But your OS may be damaged beyond repair, or beyond what disk utility is able to repair.
    In that case you have a few options:
    There is a small chance that a (reputable) third part utility like Techtool Pro 7  may be able to fix your OS.
    Try to boot into single user mode (restart, hold down ⌘S until you see a black screen with white text) and repair your hard drive. Here's a reference with directions: Repair Your Hard Disk in Single User Mode | Everything Macintosh
    bite the bullet, boot into the recovery partition or internet recovery, and erase your HD, reinstall Mavericks from scratch, and start over. Your documents are probably still on your Time Machine Backup. I wouldn't reinstall the documents via a migration- you don't want to reinstall bad system files along with your documents- but you could copy them one by one back to your internal HD. And most importantly- don't reinstall any third party "utilites" like Memory Clean or Avast (or any other third-party antivirus software, for that matter).

  • WRT310N Setup issues after firmware update and factory reset

    Hi Everyone,
    I recently updated my firmware to v2 on my WRT310N and found that I could no longer connect my PC to my router.  Whenever I run the setup software that came with the router it goes through all the steps but errors out when it looks for the router.  I think the error number I am getting is 322.
    I tried to reset the router to the factory defaults, but I am still having the same issues.  
    When I plug my Cable modem directly into my PC I have no issues and have full internet connectivity.  I have tried to navigate manually to the 192.168.1.1 to do a manual setup of the router but I can't get to the router main page.
    I'm running windows XP SP3 and I had no issues up until I did the firmware upgrade.  I can't think of what I am doing wrong and am stuck.
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    Make sure that the cable modem is connected to the Internet port of the router. Your computer should be connected to one of the 4 Ethernet ports on the router. If your computer is connected to the port 1 of the router then port 1 light on the router will lit up. Also make sure that the Power light on the router is steady and not flashing. If the power light on the router is flashing then try to reset and power cycle the router again.
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    Under the setup tab you will find Mac address Clone sub-tab.  Enable the MAC addres clone and click on the button Clone my PC's MAC. Save the changes. Try to access the Internet on your main computer.
    If not able to access the Internet then unplug the power cable to the router and modem. Plug in the power to the modem first. Wait for a minute and then plug in the power to the router. Try to access the Internet.
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  • Time Capsule won't mount after upgrade to iTunes 9

    See my full post in the Time Capsule support section ("Help! Time Capsule won't mount after installing iTunes 9"). My music library is on my Time Capsule, but after installing iTunes 9, it won't mount on my iMac G5. I can use the internet, but the disk won't mount. My Powerbook hasn't been updated yet and the Time Capsule mounts fine.

    To make it easier, here's the post:
    "My music library is on my 500 Gb Time Capsule. I just installed iTunes 9 on my iMac. It updated my library and synced my iPhone. Now, the TC won't mount. I still have internet connectivity, but I can't access my media or print to my printer connected to the TC. I can use the computer and everything, but if I hover my mouse over the TC disks menu bar icon, I get the spinning beach ball there. If I try to connect using my Network icon in the sidebar, it allows me to log in and get to the screen to select the volume I want to mount, then stops responding. In the Activity Monitor, AFP Client & AirPort Base Station Agent are not responding. I also have a Powerbook G4 w/Leopard (10.5.8) which hasn't been updated to iTunes 9 yet. The Time Capsule mounted fine on it."

  • Very annoying Time Capsule problem - Not responding

    Hi,
    I have a really annoying problem with my Time Capsule and/or network setup. Although I did huge research on this matter, I still have no solution for the problem, nor any more ideas how to get rid of this misbehavior.
    First of all, I would like to introduce a draft of my current network setup with all included clients, switches and routers:
    As you can see, I have 3 Apple computers, 1 Windows 7 client, a Canon MX895 network printer, the said time capsule and an AVM Fritz!Box WLAN Router for internet access.
    Both MacBooks are WiFi connected to the Fritz! which serves as the central WLAN accesspoint with simultaneous 2.4/5 GHz. The interconnection between the Fritz! and the Time Capsule is a wired 100MBit. Also it manages the IP adresses via DHCP enabled.
    The Windows PC, iMac and MX895 are directly connected to the remaining 3 network ports of the Time Capsule. The Time Capsule is a 2ng gen one equipped with a Samsung 2TB drive. WiFi on the Time Capsule is disabled. Firmware is 7.6.3
    And here is the problem description:
    After adding the Time Capsule to the network, there was no problem configuring it as a switch with Time Machine sharing available to the 3 Macs. Everything worked as expected... until...
    ...the Time Capsule does not respond any more. In more detail:
    The LED of the capsule is still green, not blinking or amber!
    I can access the capsule with Airport Utility but as soon as I try to do a remote restart, the Time Capsule is not responding any more.
    First I thought: "Okay, probably there has happened something" but I didn't care much about it and did a restart by pulling the power cord out and plug it back in after some seconds. Then it seems to work again... for some hours/days...
    ...then it happened again:
    My MacBook's Time Machine tells me that "the network drive does not respond", "...does not exist" or "...identity has changed". It seems to happen randomly, I don't have a clue what is causing this!
    What I have tried to fix this:
    Tried another Time Capsule (1st gen) with the same hard drive
    Tried this 1st gen with another Samsung 2TB HD
    Reset the 1st and 2nd gen TC and started with fresh backups
    Tried different TC settings, like transfering DHCP from the Fritz! to the TC, fixed IP
    Reset the complete Time Machine settings on all Macs and configured it again
    At the moment I'm trying, if a specific Mac in the network causes the issue by disabling the automatic Time Machine backups. I checked the TC log with the old Airport Utility - there is no error.
    I know, this is a bit strange and maybe I make some mistake, but I don't know what to do next. Maybe someone has an idea or can give me a hint what to try.
    Any help is very appreciated.
    Thanks
    Alex

    I don't see anything wrong in your setup.
    Unfortunately I think this is just network bug in mountain lion and the TC.. this is fairly common that the two will lose connection and a reboot will get things perked up again for times varying from a few hours to days or weeks.
    I don't have a bug killing solution either sorry to say.
    Let me recommend a few things.
    1. Do not use 7.6.3 firmware on those old TC.. go back to 7.5.2
    It has proven much more reliable. Do a factory reset after you flash back and redo the setup from scratch.
    2. Names on the TC for network sharing to be kept short, no spaces pure alphanumeric. Do not use apple type names with spaces and particularly the apostrophe.
    3. Whichever is running dhcp.. it should normally be the Fritz though, set dhcp lease to a very short time.. eg 30min. This will get the lease renewal faster and hopefully keep the ARP tables in the computers updated.
    4. But even though the TC is in bridge it should have a static IP address. That can help so you can link not just to the TC by name but also by IP address. The static IP is better handled by the Fritz though via fixed host type setting.. I am sure the fritz offers that.
    5. Just as a matter of interest why keep the link between the fritz and the TC to 100mbit.. both can do gigabit? It has nothing to do with the problem and there is nothing in the current setup that needs more than 100mbit link unless you are getting super speed on the 5ghz from the fritz. 
    Your post and picture of network are excellent.. helps when you are so clear.

  • Time Capsule no longer works after unplugged and plugged back in

    See if you can follow this.
    When i first got the time capsule about 2 months ago i had problems right off the bat. I changed the WEP to a WPA, plugged the time capsule into the router instead of going wirelessly and used it to extend the network. After several time of reseting the capsule, changing settings and passwords, and waiting several minutes for the airport utility to say it could not connect i finally got it to work.
    Now, the other day i went to move my desktop to another outlet, so everything was unplugged via the surge protector, for about 5 minutes then plugged back in. Now the capsule no longer works. I was getting the same messages as two months ago, as if everything was reset in turning it off for a minute. I went through the same processes as last time to get it to work, but not this time. After waiting at the airport page for a few minutes it says that internet connection is the issue. Now the capsule is about 1 foot away from the router and plugged in, and i have internet connection to the desktop and my macbook pro.
    Does anyone have any ideas, omitting the stupid suggestions web pages tend to give, such as is it plugged in? is it turned on?
    Help is GREATLY appreciated.

    "plugged the time capsule into the router' try bridge mode and also configure its wireless setting

  • Time capsule deleted old image after factory reset and setting up a new user

    Something strange happened and I can't seem to find anyone else having this question. A friend lent me her macbook air for some time so I backed up her current system to my Time Capsule and "restored" a fresh copy of mavericks in my name, (I deleted everything on the computer). Her backup was safe (I thought) on the time capsule, I checked and it was there.
    After I was done transferring some files I needed and setting up this new macbook in my name I was going to set it up to the time capsule as well.
    It said that the identity of the backup disk had changed and then after making my new copy of my setup hers disappeared. How come the TC erased it? I suppose I can go Data Rescue 3 on the TC, opening it up, people has said that should work reading on the forum, my question is there another way? Why did it erase the other Macbook air copy? It did not have the same name or anything. It would be so frustrating to have to open it up and recover the data. Has this happened to anyone else?
    The TC is 3 gen A1355, 1 TB, I updated the time capsule's firmware to 7.6.1 and I use MacBook Air mid 2011 with OSX 10.9.5 Mavericks,

    It cannot have deleted it from what you have told us.. the only way to erase the disk is to click erase in the airport utility or deliberately select and delete the file in finder..
    BUT if you use mavericks I suspect you may be seeing how well its networking really functions.. ie hardly at all.
    Please use the Pondini method to open the old sparsebundle.. or do it manually.
    Start with Q17 and follow the links. http://pondini.org/TM/FAQ.html
    You should also see the used space in the TC is a fair bit more than what is used by the MBA and it should show 3 sparsebundles.. your old OS.. the owners version of the OS, and your current version of the OS.. although Mavericks has a nasty habit of messing up the previous ones.
    Too late for now.. but you did it the wrong way.. next time use a disk image.. Disk utility can make a full image of the drive.. but it is easier to use bootable clones from Carbon Copy Cloner or Superduper etc. TM is hopeless for restoring a whole install.

  • HT1338 My Time Capsule isn't backing up.

    My Time Capsule isn't backing up. It appears to be plugged in, etc. - but the "green light" isn't on (orange light isn't either) and therefore it's not backing up. Any suggestions on what I can try to get it backing up again?

    Have you received any error messages?  If so, what do they say?

  • Time capsule isn't baking up

    Hello. my time capsule isn't baking up. spent the whole night "preparing to back up". what can i do?

    We need more info.. you need more info..
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    A1
    http://pondini.org/TM/Troubleshooting.html
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  • After I configure my time capsule to my newly replaced macbook hard drive, are my old backups still available?

    After I configure my time capsule to my newly replaced macbook hard drive, are my old backups still available?

    How old was this backup? It sounds like it was at least several weeks old.
    You can look directly in the TM backup for the music.
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    2. Open a Finder window and select the backup drive in the left hand panel. Double click into the folders until you see a list of folders with dates.
    These are the incremental backups. You can start at the top or the bottom of the list but I suggest you double Latest/<HDD Name>/Users/<Account Name>/Music/iTunes/iTunes Media/Music. From this location you can start looking for the "missing" music. When/if you find it you can simply drag-n-drop to ~/Music/iTunes/iTunes Media/Music on the internal HDD.
    If the music is actually not in the backups (for whatever reason) then you've got a problem.
    You can download the uploaded files from the cloud by deleting the affected tracks from the iTunes library (but not the cloud!), highlighting multiple tracks at once, right-clicking and choosing "download."

  • Installed Snow Leopard now my Time Capsule isn't functioning.... HELP

    Good news- my lovely wife bought me Snow Leopard for my birthday last week.
    Bad news- since I've installed it my Time Capsule isn't backing-up....
    I've tried two overnight, yes overnight, attempts at backing-up, plus countless other aborted attempts. Time Machine, manages to 'calculate changes' and on one of the occasions even started to back-up but managed only 470MB before failing to register any change for the next 7 hours....!
    This is driving me nuts!
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    Can someone out there help me..... please.
    Merry Christmas.

    Hi, and welcome to the forums.
    It's probably something simple, but you need to know why the backups are failing.
    Start with the Time Machine - Troubleshooting *User Tip,* also at the top of this forum.
    It will show you how to locate the message(s) that describe the problem, then help you fix it.
    If that doesn't help, post back with details, including all the messages, your setup, what you've done, and the results.

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  • No acces to Time Capsule as a disk after upgrading to 10.5 Leopard...

    Hi guys - I have serious issue on my Mac Mini and MacBook Pro. My Time Capsule is used as WiFi base station and it works perfectly in that role. But I can not access it as a disk! I was doing it without previously but not after upgrading to Leopard ... only problems... I can see TC in the list of shared drives but can not access it. I also can not access airport express which I'm going to use to stream music wirelessly. All that happened after update and change in internet provider. Saying once more - internet works perfectly on all computers, iPod etc. But no access to disk and other airport express... please help. I screwed up probably something on settings...
    Daniel

    Is it possible to transfer the iTunes library from my Lap Top to my Desk Top? If so how is the best way to do it?
    assuming all your media files are in the default location, copy the entire iTunes folder (not just the iTunes music or media folder) to your desktop.
    you can use target disk mode, an external HD, or your local network to copy it over.
    since an iTunes folder is already present on the desktop, OS X will ask you if you want to replace it with the one you're moving. don't worry and click ok.

  • Time Capsule won't accept my user name and password for access - Help!

    Hi all,
    My Time Capsule seemed to stop working one day and I had to do a hard reset with the little button at the back. After that it worked and I restored my wireless network settings but now I can't access the Time Capsules hard drive with Time Machine.
    When I try to choose it as my Backup Disk in the Time Machine preferences it says "Enter your user name and password so Time Machine can access the file server "Our Time Capsule" (the name of my time capsule). However, every time I try to enter my password I get "Sorry, you entered an invalid username or password".
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    Help! and Thanks.

    Norman & Harry,
    Consider the following:
    *_Time Capsule Keeps Asking Me For a Password_*
    It will be important to know what is going on, or what you are doing when it asks for the password. Is it asking for a password only when Time Machine attempts a backup? Consider this:
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    Select the TC on the left.
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    Click the "Time Capsule" Tab.
    You will see "Time Capsule Name:" and "Time Capsule Password".
    Make sure “Remember password in keychain" is checked.
    That is the information you need to enter when it asks for "username & password."
    *I Don’t Remember What My Time Capsule Password Is*
    You can see what your current TC password is by going into Keychain.
    Open your Keychain and select "login" from the Keychains pane in the top left. Highlight "Passwords" in the Category pane from the lower left.
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    Now the Password field will display the password you entered into Airport Utility for your Time Capsule
    *It Still Won’t Accept the TC Name and Password*
    Launch Airport Utility --> Manual Setup.
    Select "Disks" in the tool bar above.
    Click the "File Sharing" tab.
    Is "File Sharing" checked? It should be.
    What is selected beside "Secure Shared Disks"? If it says "With Accounts" or "With a Disk Password" then the system will ask you for a password every time it mounts the TC hard disk. If you switch it to "With Time Capsule Password" then use the password you designated earlier in the “Time Capsule" tab. It should only ask you once and then never again - because you had checked "Remember password in keychain".
    If you have made any changes then click "Update".
    Let us know if this resolves your issue.
    Cheers!

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