My touchscreen blacks out while on a call so I can't multitask. If I am on a call and a new call comes in, I can't see who is calling or even think of answering because the screen is blacked out.

Thank you so very much! My husband is in Afghanistan and calls at different times. If I am on a call and can't answer him it could be days before I hear from him again. I never thought to just restart my phone! Duh...this is my first smartphone so I am learning. All day people were calling while I was on the phone but I couldn't answer. Thank GOD none of the calls were my husband because it would break my heart if I missed his call. Thank you again and GOD bless you! Ashley Combahee

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HT1212 I'm trying to backup my iPhone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.

I'm trying to backup my iphone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.

Try rebooting it (hold home and power together for 15-20 seconds). If the display doesn't come back to life, you're out of luck. You're supposed to back it up before it fails. It's too late to do so after the fact.

HT1430 My 4th Gen iPod touch will not turn, doesnt charge, and i can't reset in computer because it says it is protected by a passcode, but i cant enter pass code because the screen stays black and won't even light up... What do I do

My 4th gen iPod Touch has had a blank screen for about 3-4 weeks now, it will not turn on, sync, or charge. iTunes recognizes its plugged up, but i cant reset it because it says its passcode protected, but i cant enter passcode due to screen not lighting up or working. How do i fix this?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

Hey there jjroca,
It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, I would use the troubleshooting in the following article, named:
iPhone: Troubleshooting issues making or receiving calls
Thank you for using Apple Support Communities.
Take care,
Sterling

When I click on a link in an email, the comoputer locks p and the screen goes black, requiring a shut down from the on-off switch. My version of Firefox is up-to-date.

The on-off switch is the only way I can turn off the computer, because the screen is black. Then I turn on the computer again to reboot, and when I click on Firefox again it takes from 30 to 90 seconds before Firefox opens, at which point I get a message asking if I want to begin a new session. Then I open emails and don't click on any links. If I check my email using Internet Explorer, the problem does not occur. Your help would be appreciated. After 50 years of operating comoputers, I have never seen this problem. Regards----Lloyd Schultz

Fred...thanks, but this is not about one site. The same thing happens often, with many sites, when i click a link that has come up in Google search, or on Twitter or Facebook or within a story I'm reading. The link takes me to the url of what it was supposed to take me too, then within a second or so it switches to that Yahoo 'error handler' url, a page that offers search for similar sites.
Again, thank you.

Does the screen turn black during an Apple Hardware Test?

My iMac screen has started turning black randomly. I searched the forums for advice about what to do an have tried
1. Unplugging everything and rebooting after waiting a while.
2. Resetting PRam (3 times.)
3. Running AHT.
The last test is running at the moment and I set it to Extended mode having noted that the test would probably take over an hour to complete. After five minutes the screen went black and I'm wondering how to tell when the test is complete and if this is normal procedure or a result of the original problem.
I know that the test is still running because I just heard a fan briefly surge, but pressing the keyboard or clicking the mouse does not wake the display.
Will I get some audible indication when the test is done, and if not how should I proceed since the only way to shut the computer down seems to be to hold the Power button for an extended time, or to pull the plug. If I have to resort to these options is there a way to view whatever results the AHT test determined?
Thanks for any help.

Thanks for responding. Could you say whether or not I can expect a notification of the end of the test. I had to shut down the computer using the power button because the screen remained black 90 minutes after the test started. I couldn't see any results for the test I did.
If this pattern continues would you try reinstalling the OS before sending it off for repair?

HT4528 While I was trying out the voice over option on my phone I somehow put it in a mode to where the screen stays black and it will only talk to me. How do I get it back to normal?

While I was trying out the voice over option on my phone I somehow put it in a mode to where the screen stays black and it will only talk to me. How do I get it back to normal?

"If VoiceOver is on and the screen is black, but you can still use the device by pressing volume up and volume down, you may have screen curtain on. Try triple-tapping using three fingers on the device display to turn off screen curtain. Or connect the device to iTunes"
http://support.apple.com/kb/HT3577?viewlocale=en_US&locale=en_US

My ipad was in the process of updating (ios7) while at the same time syncing with my laptop. suddenly the screen turned black and after few seconds the new itune icon appeared on the screen. the same icon appears even after i reset it.

I was updating my ipad (ios7) while syncing with my laptop. suddenly the screen turned black and seconds later a huge itunes icon appeared on the screen. the same icon appears and not the usual interface even after resetting it several times.
please explain whta's happening.
thank you

See Unable to Update or Restore > http://support.apple.com/kb/ht4097
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

HT201263 None of these answers help my problem. My ipad will not leave the Apple logo. I hold both buttons and the screen goes black, then the apple logo immediately pops back up. I can't do anything because the apple logo just keeps popping back on.

I haven't been able to find any answers that solve my problem. My Ipad will not leave the Apple logo. I hold both buttons and the screen goes black and then the Apple logo immediately pops back up. I can't get the red slider screen at all. No matter how many times I hold down both buttons the screen goes black and then the Apple logo pops right back on.

Before you do anything else, try charging via a wall outlet for a while, since its off. Then try turning it back on.
When you put the device into recovery mode it allows you to restore the device when no other options work. You do risk losing everything currently strored on the ipad itself. Hopefully you've performed regular backups either via itunes, icloud or both. Evern if you have synced content to either of those, you may not lose everything. All previous purchases have been saved in the itunes and app stores, so you can dowload them again.
while the ipad is off, press and hold the home button and plug the usb cord into the ipad. You should see a message pop up on the itunes window on your compoter screen that state it has discoverd an ipad in recovery mode.
You should now be able to restore

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.
This happens even if I simply hover the mouse over bookmarks, not even opening a page.
And waiting for this to happen some times or closing and re-opening seems to make it work ok again.
I've already disabled almost all add-ons (I'm using only one for Flash and NoScript right now), reinstalled Firefox (8.0.1), restoring only the bookmarks from an older version.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Can't connect to my iMac when energy saver is active. Screensaver is okey, but if the screen is blacked out, I cant connect using vnc/teamviewer/logmein. SSH is okey. :(

Can't connect to my iMac when energy saver is active.
Screensaver is okey, but if the screen is blacked out, I cant connect using vnc/teamviewer/logmein. SSH is okey.
Anyone else having this issue? Worked great in snow leopard. Updated to 10.7.1
//Niklas

Ok so I happened to figure it out while on the phone to apple support. Even though the guy was very nice, I think I knew more than him! He was explaining very basic resolution principles I played about. I had the second option in displays resolution. All I did was unplug the HDMI cable, click on 'best for display' then plugged the HDMI in and my resolution on the normal monitor changed to the normal blue, then went black momentarily and then changed to a strange resolution but another window appeared that said SONY BRAVIA HDMI at the top! Hey presto! Don't know why it didn't do it yesterday - I probably left the HDMI cable in or something! Oh well. Problem solved!

My phone started vibrating mutiple times last night and the screen went black, and then it stopped and now I dont know what to do. How should I fix this problem because I cant turn it back on?

My phone started vibrating mutiple times last night and the screen went black, and then it stopped and now I dont have a clue what to do. How should I fix this problem because I cant turn it back on? I have only had my phone for 2 months.

I also live an hr away from the Apple store, so its not the best thing to go there just to ask a question and find out what to do

Some times when I press the home button to read my finger the screen becomes black and it shows the Apple logo, this take a few seconds to get back the screen and this has been happening even 3 or 4 times in a row! What should I do?

Some times when I press the home button to read my finger the screen becomes black and it shows the Apple logo, this take a few seconds to get back the screen and this has been happening even 3 or 4 times in a row!
What should I do?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

I accidentally dropped macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!

I accidentally dropped my friend's macbook air that was in a book bag. The keyboard is working because I can see the light but the screen is black and it won't turn off. How should I fix this? Please Help ME!!
I tried to turn it off and it didn't work... and I held on to the shift key too and it still doesn't work..
Please help me..

Accidental damage is not covered under Apple warranty. And it seems there is much accidental damage. Only a Genius Bar tech looking at it can tell how much it will cost to repair.
Cost to repair will be high, I suspect (though Genius Bar will confirm/deny.
There is no gentle way to say this sir/ma'am ... someone will need to pay for your friend's MBA repairs.

HT1212 my iphone 5's screen blacks out every now and then. the phone is turned on but the screen is black and i can receive calls. what is wrong with my phone

my iphone 5's screen blacks out every now and then. the phone is turned on but the screen is black and i can receive calls. what is wrong with my phone?

I have to believe this has something to do with iOS 7 issues. I have taken my screen blacked out 5s twice to the Genius Bar and the found a bunch of system apps had crashed. So if this is the case, is iOS7 the problem?

My touchscreen blacks out while on a call so I can't multitask. If I am on a call and a new call comes in, I can't see who is calling or even think of answering because the screen is blacked out.

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