My Zen Micro isn't work

I turned on my Zen Micro today to listen to a recording, and I got as far as the recording page before it froze. So I figured that if I connect it to the computer, I might be able to access the recording. But it stayed frozen when I connected it. It wouldn't turn off, and none of the buttons would work, and though it made the little beeping sound when I connected it to the computer, it said the player was not connected.
I tried following?the directions on the self-help page to fix it myself, but nothing worked. I tried rebooting (it froze at the "Creative" screen, as it had when I tried taking the battery out and putting it in again). I tried the clean up option (it froze on a screen that said "Scan Disk..." for over 30 mins before I gave up) and I tried reformatting it (it froze on the "formatting..." screen for an hour before I took the battery out again).
Nothing is working, and I would like to know what to do. Oh, and because it won't connect to the computer, I can't do the new firmware option at all, because it would just lose everything. Help!

I have, mulitple times. Every time I stick it back in, it just comes right on to the frozen "creative" screen. It is also now no longer charging, so I can't turn it on whatsoever, even to get to the "Creative" screen.

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