N 97 : poor performance & Pathetic service

Question

Hello,   I have been a happy Nokia Customer and have owned several Nokia products for last 12 years. I have run into a series of problems after buying Nokia N97 (Product code:RM505, Seller : Hot Spot GIP Opp Sec-18, Noida, Invoice No:376, Dated 04.08.09).   I would like to narrate the events over last month that have left me in a lurch:  
After much deliberation on phone pricing, I made up my mind and bought the phone on 4 th August’2009. The moment I stepped out of the market place, I had the first experience of phone not responding to any key strokes. Little unhappy, I restarted the phone and thought it could be one-off problem that will not happen again, considering the amount of advertising and pride Nokia has shown into this set.
Next 2-3 days I experienced the same problem On / Off and I was little unhappy over the experience.
I called up HotSpot guys and asked for their help. The gentleman on phone asked me for some settings change and assured that phone will work properly that point onwards. This did not help much and I ended up calling these guys 4-5 times in these many days.
After ping-pong of phone calls, I called up Nokia Help line seeking their help. Spending hours on this did not help either and ultimately I was advised to visit Nokia Customer Care SHEETLA WLL SERVICES, Sec 14, Gurgaon on 03 rd Sep’09 .
After waiting for more than an hour I was asked to return in a day’s time. Next day I got a call from Nokia about the phone repair assuring that the phone has been repaired and tested well for all functions.
I visited customer care again on 5 th Sep’09 to collect the phone and to my dismay the phone hanged the moment I switched it ON. I waited again for another hour, just to hear from service center that the phone would be sent to Head Quarter Service Center ( Delhi ) for fault fixing.
All communication since then says ‘Earliest Possible’, ‘Regret’, etc with no proper dates, proposed action, etc.
With phone sent to some service center and no updates, it is left to the poor customer to do all the chasing.
  As a responsible organization that has supposedly high Quality and Customer Satisfaction standards, I would like to convey NOKIA that please do not make me realize that I have done a blunder by buying a Nokia N97phone. It is not a good feeling to see your flashy ads all around. After all these events the only request I have is to return my money back. I promise that I would not look back at Nokia or any of its products in future.   I sincerely hope that there is somebody in NOKIA listening to the cries of the customer.     Sudhanshu
Moderator note: IMEI and phone number removed. It is unwise to publish personal contact info and unique serial numbers on the public boards.
Message Edited by michaels on 08-Sep-2009 11:49 AM

Answer 1

Dear sv2397,
Your problems started on 04.08.09.
Welcome to the club.
Unlike you, many of us bought our N97 on the first day, first weeks when N97 was launch.
We encounted lots of problems, which we learn to solve it one at a time.
We have over this 3 months or so, became beta-tester for nokia, sometime understanding N97 better then Nokia.
Look through the forum, where you will find alot of help on N97.  Welcome.