N97 - Ovi Suite Connection Problem - Windows 7

Hi all.
I have N97, firmware version 20.0.019 (t mobile - **bleep** with the old firmware updates.... )
I am running windoze 7 with all updates etc.
I have the latest version of nokia Ovi Suite and the latest version of Nokia PC Suite.
I am reluctantly trying to get used to using ovi suite instead of PC ever since Nokia's update page seemed to suggest I should be using OVi suite with this phone.
Anyway bluetooth connection is working fine. I can do all syncs with everything on bluetooth.
USB connection is not, when the phone is connected, and I select PC Suite on the phone, the phone and PC then get stuck in a sort of loop where the PC is "installing drivers" and the phone keeps asking me to select PC Suite mode. Occasionally I get an error message saying I am stuck in file transfer mode.
I have also tried this after going into settings and setting USB connection mode to PC SUITE only, with Don't Ask selected.
This is profoundly frustrating and also renders the ability to update phone software totally useless because you cannot update via bluetooth, only USB connection.
I am getting mighty peeved off with Nokia's ability to get firmware, and software products right. Come on guys, hire some decent developers, and/or start responding to feedback from customers like me. (I'd happily beta test any software, I've done it before for an online game......!!!!)
I am considering selling my N97 online, and just buying an unlocked HTC HD2 after over a decade of using Nokia phones.
help!
R

Amazing that so many have responded to this post, and not one has come close to the right answer... I've had the same problem for a while, and at first I thought it was just my old XP notebook - which had more than one problem - or the general poor performance we've come to expect from the N97. I couldn't even sync on Ovi. But with my new Windows 7 notebook in hand, I was all excited to finally update the firmware on my phone - which had been stuck on v12 for a while. Imagine my surprise when I still had the same problems with my brand-new notebook. I started browsing around for more help than this thread, and found that Nokia has released a software update program seperate from Ovi Suite. Just google "Nokia Software Updater for Windows 7" or whatever version of windows you have, download & install. You might need to kill three "Nokia..." processes in the Task Manager to let it run, because it seems Ovi suite has these processes starting up with Windows. (Amazing when they program applications to do that without your permission!) Why on earth would Ovi Suite need to run three processes on my machine anyway, if I haven't even started up the program after reboot? But still, this program wouldn't connect to my N97 via USB. I clicked on the icon in the system tray showing the drivers installing after I plugged it in, and found the culprit: The installation of the driver for "MTP USB Device" failed. Googled that, and found that there are a lot of people having problems with that, from cameras to cellphones to mp3 players. Tried a few suggestions I found, and ended up having to uninstall all my (brand new?) USB controllers (under "Device Manager") and deactivate Windows Media Player from "Windows Features", reboot, then re-activate Windows Media Player - something to do with MTP Devices getting their drivers from Windows Media Player. Not sure if it was one or both of these fixes, but then Nokia Software Updater connected to my N97 with no problem. Installed the software update, and now all is good again. Incidentally, after the software update was complete, a whole bunch of different drivers were installed when I connected the USB... the main one changed from "Nokia ... Parent ..." something to "Nokia... Flashing..." something - and Ovi Suite connects fine now as well! Good luck to everyone who had this problem - it's been fun.

Similar Messages

N8+OVI Suite connection problem

Hello all.
I have a problem since I update ovi suite to version 3.0.0.029. I can't connect the phone to ovi. It is always tell me "connect your device to your computer with usb". It's done but ovi don't detect the device . I have try with ovi suite, pc suite, software updater and noone detect the phone.
I read a lot of people with the same problem but noone could fixed it. I try to uninstall all nokia programs and reinstall but the same. I try with other computer and same.
OS in both computers Windows 7
Ovi suite 3.0.0.029
¿Any idea here?
Thanks.
PD: sorry for my english. I'm from spain and i tried to dont use a translator

I have the same problem with my N8. I've tried everything.
Ovi Suite does not recognise my phone, but the computer does (so I can sync with Media Player etc.).
I was hoping that PR 1.1. would fix the problem, but it did not.
Everything worked fine with the old Ovi Suite.
So, this is simply a problem of the NEW Ovi Suite, not the problem of computer or cable or anything like that.
Here are the specs:
Windows Vista
Cable Nokia CA-179
Other specs from Ovi Suite system information:
Nokia Ovi Suite 3.0.0.290
Ovi Player 2.1.10304.0
Nokia Photos 1.6.387.0
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver -ohjain 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Waiting for a solution from anyone...and no, I will not upgrade to Windows 7 or anything like that. I will upgrade to another non-Symbian phone, however, if this can't be fixed.

Ovi suite notification ON windows 7 does not appea...

ovi suite notification ON windows 7 does not appear LIKE NOKIA PC SUITE.
ANY HELP.

First of all..OVI Suite is now called NOKIA Suite. If you do not have the latest version, download from here and install on your PC.
Open Nokia Suite -->Tools-->Options-->General..and under Notification Options confirm that the Box is un-checked..and you should see the Notifications on your PC..

X6 and ovi suite sync problem - usb connection

i recently bought an x6 and set up ovi suite etc which all worked fine! yesterday i updated maps and the x6 operating system using ovi which again seemed to work fine. Now however when i connect phone to my pc the pc comes up problem with hardware installation and ovi suite only occassionally recognises phone - even when it does it will not sync music! help please - wish i hadn't updated anything as it all worked fine before !!!!

I have a similarly frustrating sync problem with my X6. It's my second phone too.
I've had Ovi Suite installed on my computer for about 9 months. I had difficulty getting it to sync with my X6 phone at first but after some troubleshooting I got it working reasonably well.
However over the last few months it doesn't initiate the syncing process after I connect my device. I can open Ovi Suite and click the sync buttons but it doesn't do anything.It doesn't freeze or crash either which is strange considering it is not processing the request.
I've tried everything including reinstalling the software and resetting my phone. This worked once and since went back to it's old tricks.
The only thing that works is removing the X6 device in OVI suite, rebooting the PC and adding the device again. This is real pain in the backside as you can imagine doing this each time I want to sync it.
In contrast the previous version - PC Suite - worked well with my old Nokia phone.
Nokia support have provided some guidance after pushing for a reply but you dont get expert or timely help from them.
Come on, we cant be just a few people having these issues? I reckon lots of x6 owners aren't getting full value from these devices.
It's at the stage where I'd not recommend a Nokia x6 or other Nokia phone to anyone wanting the PC connectivity which is one of the major benefits of a phone these days.
Go on Nokia give us some love!
One frustrated owner counting down the days to my upgrade option.

N97 Nokia Ovi Suite 1.for Windows

Was wondering when the Desktop Ovi suite will be available for N97???.
OR
Do i need to click a different phoneand download it??
any ideas would be great
Thankyou
Nokia N97 Unbranded RM-505 [0585162]
Firmware 21.0.045
It's NOT about the Kudos they just make my day, hit the Star if I Helped.
Solved!
Go to Solution.

Thankyou cricfancy for your response, i am aware of the pc suite i only ask as the picture of the phone isnt on the ovi suite page as a supported Phone only upto N96. Looking today i see N97 is there but @ the time i posted it wasnt .
Thanks once again )
Message Edited by matto73 on 12-Oct-2009 09:51 AM
Nokia N97 Unbranded RM-505 [0585162]
Firmware 21.0.045
It's NOT about the Kudos they just make my day, hit the Star if I Helped.

(N97) Ovi Suite - "Support Software Installation F...

I just got a Nokia N97 and i'm trying to update my information using Nokia Ovi Suite. (Allow me to say now that I HATE this program and never enjoy using it.) Whenever I plug in my phone via USB, it tries to update the support software, only to give me this message: Support Software Installation Failed. I have tried uninstalling all Nokia applications, restarting my computer and doing a clean install, but it hasn't solved anything.
I tried working with the software despite this problem. It would sync my messages but not my contacts.
I am using a brand new PC (only a month old) with Windows 7 Home Edition. Phone time and date are properly set and the SIM card is properly inserted into the phone.

It may be worth trying another clean install including removing all Nokia/Ovi software from the computer, including any drivers thet maention Nokia or Ovi, then run Nokia PC Cleaner.
Then try the latest version of Ovi suite from Beta Labs
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Ovi Suite installation problems = Solved

Hi,
for the benefit of others, I'm bringing back a post of Nov 2008 on PC Suite:
/discussions/board/message?board.id=pcsuite&message.id=30892&query.id=2533341#M30892
I managed to install Ovi Suite 2.0 only by restarting the computer in diagnostic mode as explained in the post. Any other attempt failed with error 2147287035.
What version of Windows is being used? Windows Vista
What Service Pack is installed? SP2
What version of PC Suite is installed? Ovi Suite 2.0.1.35
What is the connection method, cable, bluetooth or IR? Cable
Nokia Ovi Suite 2.0.1.35
PC Connectivity Solution 9.39.0.0
Connectivity Cable Driver 7.1.20.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.35.0
Nokia mPlatform 2.5.195
Ovi Desktop Sync Engine 1.0.0.684
Système d'exploitation :
Microsoft Windows Vista Édition 32 bits, Service Pack 2
Langue : Français
Navigateurs Internet détectés :
- Microsoft Internet Explorer 8.0.6001.18828
- Mozilla Firefox 3.0.15 (Navigateur par défaut)
Piles Bluetooth détectées :
- Microsoft (Version : 6.0.6000, Préversion : 16386)

Hi, I speak Bulgarian. Problem is Something's gone wrong I can solve this problem. Please make a comprehensive solution help me my skype: sto1ko_vr4 !!!
Attachments:
Ovi.JPG ‏38 KB
Ovi.JPG ‏38 KB

Transferring content to N97 (Ovi Suite 1.1.374)

I have tried to transfer my music and some videos to my new N97. With mostly success (and a large fraction of disappointment) but I have a couple questions.
Is it normal for it to take soo many hours to transfer like 1300 songs (average of 5mb per song)?
When the music has been transferred, Where will they shop up in the E: Mass Memory? (when you connect your phone to the computer, and go to mass memory mode). What folder(s)?
Is there any log file of the transfer log at all? (Other than the transfer history within Ovi suite)
When I transferred most of my stuff, 24 files failed, from within Ovi suite I haven't found out how to see 'what' files failed so I can transfer them separately (which I know would work).
And, Why is it that Ovi will transfer files that are already on the phone?
Is there some easy way to transfer new files without having to select them from the ever growing list in the gallery?
Please and thank you.

Why is there never any responses from Nokia about all the problems people have with their mp3 software. The N97 is my 1st and last Nokia phone, specifically because the music software is so bad, and they never address the issues. Every issue I have with it I found in these support discussions, mostly unanswered. The FM transmitter is cool, but really what good is it with out the music software?

Ovi suite sync problem...

i cant sync the calendar & note... what should i do?
Attachments:
Capture.JPG ‏22 KB

Hi nkyg79 ,
Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
6. Connect the device and try
If this doesnot resolve your problem could you please provide device info & System Information details ( Help About- Ovi Suite- System Information)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite Connectivity Prblem with n8

yesterday i bought my new nokia n8 everything works fine, but when i try to connect my nokia n8 to my pc it wont install the drivers using ovi pc suite it just show the portable device in my computer i check my mobile usb settings it by default ovi suite can any one now where is the problem i am using window 7
Attachments:
error.jpg ‏192 KB
error1.jpg ‏95 KB

Where the H... is Nokia!!!
Yesterday I was very close to smash the phone against the wall. I applied all the solutions from the different posts and still not solved. (Ovi-suite related)
Obviously this phone was not ready to go to market. !!!!
My list of additional issues:
overheating: happened yesterday: despite no application being opened, the phone started heating. The battery was done in 15 min.
Black screen or phone freeze: somehow the resources management is poor. The lag goes sometime over 10 sec between actions resulting by a black screen or the phone is blocked.
Twice a the nokia repair center in Dubai, but still no solution.
Put my old E65 in repair and going back to basic.
Disapointed I am.

Outlook Express and Ovi Suite syncing problems

Hi,
I just installed the Ovi Suite for my new N5230 phone.
I tested syncing contacts for the first time from Outlook Express to the phone and my account at Ovi.com via Ovi Suite. All went fine.
However, I undertook a major edit of all my Outlook Express contacts data (thankfully backing it up afterwards on my PC) but when I went to use the sync fucntion in Ovi Suite again I was not given an option of (a) whether to merge or replace or (b) where to start sync from if not a merge. Consequently my phone and Ovi.com contacts lists filled up with duplicates through a botched merge. Where a contact was deleted in Outlook Express no Sync Conflict message appeared to ask me if I wanted to delete the same entry in Ovi.
When I deleted all the contacts in Ovi Suite and tried to sync again my Outlook Express contacts list was deleted! Thankful for the backup before I started this waste of a Sunday afternoon.
So basically, is it the case that if I want to use Ovi Suite and Ovi.com for contacts then I have to use Ovi.com as the master list and not my contacts list in Outlook Express on my PC? If the software simply merges data all the time how the heck am I meant to delete a contact from all three storage areas?
Any advice appreciated.
Bill

Well for anyones information. Syncing with ovi suite.
I have successfully got ovi suite working.
For those with problems this is what I did. I have vista.
1. I uninstalled all programs from nokia.( ovi suite using the online uninstaller. Pc suite using the installed uninstall program.
then i ran pc suite cleaner.
2. using search for nokia then using advanced search for all nokia folders remaining (important to use advanced search or you will miss some of the folders and files. Then deleted them. Some you may have to change the user permissions to delete them. It is important to delete these as they hold data and i think might be one of the conflicts stopping sync working.
3. Delete any remaining files except bookmarks pics etc.
now there should be nothing on the pc.
Then download and run ccleaner. Cleaner and registry.
Reboot pc
Then download ovi suite.
A wizard might pop up but if not start ovi suite and connect your phone. I turned bluetooth off and used usb.
The phone will download settings. You can select pc suite on the sync settings in the phone. not ovi.com.
the program is good and worth the trouble. It saves your messages and contacts as well as syncing contacts and calendar with your required program, also bookmarks can be saved with firefox and explorer in your phone folder in favourites. It creates the folder. To transfer bookmarks from pc to phone ensure they are in this folder.
This took me a lot of reboots and time with a few calls to nokia and i am still waiting for their callback!!!
It also works fine on my xp computer too.

OVI Suite 3 no window controls

I just got prompted to upgrade from OVI suite 2.2 something to the new version 3. Upon doing that my Ovi Suite window has no Microsoft window controls. I have to use the ovi icon down on the task bar to close the program. Is this by design? How do I restore the window controls?

Could you please attach a screenshot? I am sorry i could not understand the exact problem.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

N97 Ovi Suite for Mac?

Hey guys, Just wondering if there is a Ovi Suite available for mac? I have some pics on my N97 I'd like to have on my mac.
Cheers!
Solved!
Go to Solution.

Here are the Nokia site with mac support: http://europe.nokia.com/support/download-software/mac-support
I have no mac, but couldn't you just connect your phone to it and use it as a mass storage? - I mean, drag and drop your pictures...??

Ovi Suite 2 on Windows 7 maybe a solution for slow...

I was having issues with Ovi Suite on Windows 7, instead of using the normal when connecting select PC Suite, I chose Mass Storage instead the other night and it now syncs a lot faster, normally for me it fails.
just my 2 cents
what do other think? Try it and let me know?

Hi,
What Ovi suite version you are trying to use?
I think the best thing at this point is to reboot your PC. Once rebooted then please check that there is no nokiaovisuite.exe running in Task Manager (just to be sure it is not automatically started). Then start Ovi Suite (you can start it also as an admin if needed). Make sure you are not trying to run Nokia Software Updater at the same time.
It would be helpful if you could also provide your system details for us.

N96 & PC Suite & Ovi Suite connectivity - USB

Hi
Forgive me if this has already been covered. I've searched the forums and have not found a definitive answer.
Win XP Pro SP 3
Micro USB cable supplied with N96, standard USB cable for N95
N96 Type RM-247
Software version 20.050
N95 (01.01) RM-159
V 31.0.017
PC Suite 7.1.26.1
Ovi suite
I have an N95 and two N96's. Both N96's have been updated to the above software using PC Suite. After the update, neither N96 is recognised by PC suite. N95 is happily recognised. I've installed Ovi in desperation and it opens knowing that I have an N95 but will not connect to either N95 or N96
The N96's connect as unknown USB devices. In Device Manager I have 5 USB 2.0 devices with Yellow question marks.
I have uninstalled and reinstalled PC suite 5x. I have also uninstalled the cable drivers and PC Connectivity.
Also, connecting the N96 to the USB cable will sometimes result in BSOD - a driver conflict. Has anyone any ideas how I can get the N96's recognised? The software update seems to have caused the problem.
Thanks

I uninstalled again last night, used CC Cleaner to clear all traces, checked DM - only the N95 is listed and then reinstalled PC S 7. The instant I connected an N96 to the USB cable, I got a BSOD and a driver error notification. Went to bed after that......

N97 - Ovi Suite Connection Problem - Windows 7

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