Namespace for a closed request

Namespace for a closed request
Hi - does anyone know how to configure a namespace that will take the customer directly to their closed request (this would be an email they would receive).  I know how to direct them to an authorization or to servicemanager, but I don't know if we can direct them to their closed request.
Any ideas will be appreciated!
Thanks - Wendy

Hi Wendy -
Here is another namespace that can be used as well:
USE CASE:
Provide a hyperlink in an email notification to the customer that resolves to the submitted Requisition vs. the MyServices Module landing page.
NAMESPACE:
#Site.URL#myservices/navigate.do?query=requisition&requisitionId=#Service.Requisition.RequisitionID#&query=requisition

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    message : See RFC trace file or SAP system log for more details
    Reading SBV document IB0120510 from Cache failed
        WwiCacheRead resulted with -1
        Updating print request status from 1 to 5
        [DB time] Writing print request lasted 4 ms
      ##### Command 'Create print request' finished with status E #####
        Storing ERR file E:\WWI\TEMP\BSV100000000000062\l000000000062.err into DMS succeeded
        22 lines
      Sending data to client
       calling RfcSendData returned 0
        sending data lasted: 0.0 sec.
    Elapsed time : 0.1 sec.
    We don't understand what kind of RFC or what part of customizing we have to check, could you please help us?
    Thanks,
    Christian

    Dear Pugal
    we are not using GLM + and I am not sure about the technqiue used there to handle load balancing. Regarding general WWI setup I assume you know this Note: EH&amp;amp;S: Availability and performance of WWI and Expert servers
    On the top there is a further SAP Note abvailable which might be of interest. This is referenced here:
    http://de.scribd.com/doc/191576739/011000358700000861002013-e
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    May be this might help.
    C.B.
    PS: may be check as well: consolut - EHS_MD_140_01 - EH&amp;amp;S-Management-Server einrichten
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  • Creating Activity object for a Service Request object...

    <b>[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] </b>
    drangineni
    New Contributor
    Ho do we use Activity object of a Service Request object. I am trying to
    create an Activity object for a existing Service Request object.
    I am looking for some sample code.
    I greatly appreciate your help.
    Product: CRM OnDemand
    11-26-2006 12:40 PM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    drangineni, What programming language are you using?
    BS
    12-04-2006 10:56 AM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Hi, I am using C# .
    12-04-2006 07:40 PM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    drangineni, assuming you know the service requestid or externalId of the
    Sr you are dealin gwith you would first set that value.
    ServiceRequest1[] objSRList =new ServiceRequest1[1];
    objSRList[0] = new ServiceRequest1();
    objSRList[0].ServiceRequestId = <YourSRId>;
    Then you create an array of activities and initialize the first one:
    objSRList[0].ListOfActivity = new Activity[1];
    objSRList[0].ListOfActivity[0] = new Activity();
    Now set the data fields
    objSRList[0].ListOfActivity[0].Subject ="My Subject";
    objSRList[0].ListOfActivity[0].Description ="My Description";
    objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
    "Task" or "Appointment"
    Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
    WebService and pass in the above variable.
    BS
    12-06-2006 12:36 PM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Thank you BigSlick.
    The following error is thrown when I use the
    ServiceRequestInsertOrUpdate(objInput)
    "No user key can be used for the Integration Component instance 'Service <br/>
    Request_Action'.(SBL-EAI-04397)"
    When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
    thrown and the Activity gets added, but a new Service Request object is
    created, but the Activity gets added to an existing Service Request
    object. I greatly appreciate your help.
    The following is the code:
    int ActivityLength = 0;
    WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
    WSOD_ServiceRequest.ServiceRequest1[1];
    ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
    ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
    ServiceRequest[0].ListOfActivity = new
    WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
    ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
    ServiceRequest[0].ListOfActivity[ActivityLength].Description =
    this.txtDescription.Text;
    ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
    ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
    WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequest();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
    objInput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
    objOutput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
    objInput.ListOfServiceRequest = ServiceRequest;
    Session objSession;
    objSession = (Session) Application["Session"];
    prxySrvcRequest.Url = objSession.GetURL();
    try
    objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
    catch(Exception e)
    12-09-2006 09:53 AM
    Re: Creating Activity object for a Service Request object...
    drangineni
    New Contributor
    Thank you BigSlick.
    The following error is thrown when I use the
    ServiceRequestInsertOrUpdate(objInput)
    "No user key can be used for the Integration Component instance 'Service <br/>
    Request_Action'.(SBL-EAI-04397)"
    When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
    thrown and the Activity gets added, but a new Service Request object is
    created, but the Activity gets added to an existing Service Request
    object. I greatly appreciate your help.
    The following is the code:
    int ActivityLength = 0;
    WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
    WSOD_ServiceRequest.ServiceRequest1[1];
    ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
    ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
    ServiceRequest[0].ListOfActivity = new
    WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
    ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
    ServiceRequest[0].ListOfActivity[ActivityLength].Description =
    this.txtDescription.Text;
    ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
    ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
    WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequest();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
    objInput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
    WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
    objOutput = new
    WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
    objInput.ListOfServiceRequest = ServiceRequest;
    Session objSession;
    objSession = (Session) Application["Session"];
    prxySrvcRequest.Url = objSession.GetURL();
    try
    objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
    catch(Exception e)
    12-10-2006 08:49 AM
    Re: Creating Activity object for a Service Request object...
    BigSlick
    Valued Contributor
    Ah yes, I forgot you also need to specify a unquie Id for the activity.
    It's kinda strange.
    Try adding this:
    ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
    //OD will overwrite this with a real Id
    Or if you have a unquie ID for your Activities you can use:
    ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
    Unique Value>;
    Hope that helps,
    BS
    12-11-2006 10:52 AM
    Re: Creating Activity object for a Service Request object...
    surgientweb
    New Contributor
    Hi all,
    I have a similar problem, but mine is returning a message that field
    "Display" is required. Looking at this post and the documentation it is
    obvious that Display is a required field, but my WSDL did not include a
    field called "Display", so my proxy did not generate one.
    I tried adding a field called Display to the WSDL and the proxy class, but
    I get a different error... I figure I maybe cannot add it manually like
    that - but I think the bigger problem is it is not part of the WSDL that
    Siebel OD generates for me in my admin account.
    On top of that Display is not shown in the list of fields for Activity
    through the admin interface.. is it possible my account is bugged? Am I
    missing something simple here? BigSlick, I see you mention a .Display in
    your code sample so I thought you might understand what is wrong. Here is
    my code (I am trying to add a activity to a lead).
    Thanks for any insight into this!
    private void InsertLeadActivity(Session session, NameValueCollection data,
    string leadID)
    try
    if (blnDebug)
    Response.Write("Setting up Activity<br>";
    // instantiate the proxy service
    Activity_Service.Activity activityProxy = new Activity_Service.Activity();
    // set up the target URL
    activityProxy.Url = session.GetURL();
    activityProxy.CookieContainer = session.GetCookieContainer();
    // set up input argument
    ActivityNWS_Activity_Insert_Input input = new
    ActivityNWS_Activity_Insert_Input();
    input.ListOfActivity = new Activity1[1];
    input.ListOfActivity[0] = new Activity1();
    if (blnDebug)
    Response.Write("Getting Data<br>";
    // dg note: name value
    // input.ListOfActivity[0].MrMrs = data["MrMrs"];
    input.ListOfActivity[0].LeadId = leadID.ToString();
    input.ListOfActivity[0].Description = DataToString(data);
    input.ListOfActivity[0].Subject = "Website Submission Activity";
    input.ListOfActivity[0].Priority = "3-Low";
    //input.ListOfActivity[0].DueDate =
    DateTime.Now.AddDays(7).ToShortDateString();
    input.ListOfActivity[0].Owner = this.defaultLeadOwner;
    input.ListOfActivity[0].Type = "Call";
    //input.ListOfActivity[0].Display = "Task";
    input.ListOfActivity[0].ActivityId = "DummyId";
    input.ListOfActivity[0].ExternalSystemId = "web";
    activityProxy.Activity_Insert(input);
    catch (Exception exInsertActivity1)
    if (blnDebug)
    Response.Write("<br>Error inserting activity.<br><br>" +
    exInsertActivity1.ToString() + "<br>";
    01-06-2007 05:05 PM
    Re: Creating Activity object for a Service Request object...
    surgientweb
    New Contributor
    Figured it out.. the field "Display" is also known as "Activity"........
    Here are some notes for other people.. good luck and feel free to write me
    at raskawa-at-gmail-com if you want a code sample.
    Some unpublished nice to knows for Siebel On Demand Activities....
    In summary:
    - .Activity is also known as Display in documentation and on the error
    messages coming back from the WS. Also, it appears based on these boards
    some people actually have a .Display field. Maybe different accounts
    generate different WSDL's.... buggy.
    - If a error message is thrown saying "Description is required" it really
    means "Subject is required" (make sure .Subject has a value)
    - If a error message is thrown complaining that ActionType is not right..
    that is really .Type.. make sure it's lookup value is valid for the
    dropdown values in your CRM OD system.
    My code/values that worked..
    input.ListOfActivity[0].LeadId = leadID.ToString();
    input.ListOfActivity[0].Description = DataToString(data);
    input.ListOfActivity[0].Subject = "Website Submission Activity";
    input.ListOfActivity[0].Priority = "3-Low";
    //input.ListOfActivity[0].DueDate =
    DateTime.Now.AddDays(7).ToShortDateString();
    input.ListOfActivity[0].Owner = this.defaultLeadOwner;
    input.ListOfActivity[0].Type = "Call";
    input.ListOfActivity[0].ActivityId = "DummyId";
    input.ListOfActivity[0].ExternalSystemId = "web";
    //input.ListOfActivity[0].Display = "Task"; //doesn't work
    input.ListOfActivity[0].Activity = "Task"; //does work.
    01-06-2007 05:17 PM
    Re: Creating Activity object for a Service Request object...
    raskawa
    First Time Contributor
    Hi,
    This is surgientweb (under my own login now..)
    Anyway, I wanted to add that I figured out that there are two ways to add
    a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
    OR by creating a Activity directly and just adding your "LeadID" to it (or
    you can also add a "ContactID" to relate the activity to a Contact.)
    Feel free to email me for a code example (raskawa....at....gmail)
    -David
    01-09-2007 02:58 PM

    Hi Stephane,
    You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
    Use the following steps to retrieve Categories using Std. CRM Tables:
    1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
    2. Now you need to concatenate these 3 fields values carefully like this:
    CONCATENATE lv_catelog lv_codegrp '    ' lv_code into lv_category1.
    Remember there are 4 spaces between lv_codegrp and lv_code.
    3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
    4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
    5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
    Remember this lv_cat_text is the text value of your last level of category of transaction.
    6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
    Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
    Hope this helps.
    Thanks
    Vishal

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