Natwest Credit Card Services tell me that Firefox above 3.6 blanks out my "Pesonal Details" screen, are you aware of this?

I wished to change my e-mail address at Natwest Card Services. Their Help says click on Personal Details then Manage Personal Details and then update the e-mail address displayed. This screen is completely blank on my system. I spoke to someone in Card Services On-Line Support and they said Firefox above level 3.6 will do this! Safari and IExplorer are OK. He knew of no plans to tell people of the problem or get it fixed. Perhaps they need leaning on.
Can you help? Regards, Donald Hey (A happy Firefox user)

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

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