Nearly a month and still no phone

I am getting sick to the back teeth of phrases like 'I can assure you you will not have to call us about this matter again'. Not to mention the promised phone calls that either never happen or happen when I am at work despite leaving instructions on the best time to call.
I moved into my new flat at the beginning of march. Ufortunately there has never been a phone line in it since it was built in the late 70's. When placing the order to move my account BT confirmed this. A date was set for an engineer to call on 7th March. So I duly booked a day of work. Engineer called and had a look around the flat. He then went and had a look at a similar flat to see where the master socket should be. He then came back and with the blade of a screwdriver had a tap around to see if he could find a spot that may have been covered over. One day off work wasted. Not only that but when I rang I was told he called in saying he waited 30 mins outside my flat but there was no sign of me (I was there all the time).
Another visit was arranged for the 14th. This time two engineers called, one had a metal detector. He found where the wiring enters the flat but could not determine where they went from that. He informed me that a contractor would be needed to install a box outside the flat and run the wiring into the porch where a master socket will be fitted and from there a cable will have to be run along the skirting boards. By th.....I just lost the rest of this message because of having to log in again to the hotspot.
Can somebody please look into this for me because it is stressing me out big time. And please don't say sorry. I'm sick of hearing that and it has got to the stage where an apology is not enough. I've wated enough time on this today already so will post the rest of what I had typed later tis evening.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Verizon Sent me the wrong EIN numbered phone and has been nearly 3 months and still no refund

I am still not getting my money back for the phone I ordered and paid for via credit card on 11/29/2010.
You guys sent me the wrong phone with the wrong EIN number. So I was told by my local Verizon store on 11/30/2010 to send it back (Which I did) and a new phone would replace it (received new phone), The replacement phone was billed to my Verizon account and I was told I would get my money back once the first phone was returned to you guys,
I shipped the first phone back via FEDEX on 12/3/2010.
I contacted customer service on 12/31/2010 and told them I hadn’t gotten my refund yet (REF# 70331329 and was told expect a refund in 24 to 48 Business hours.
I contacted Customer service (Greta) on 2/6/2011, and she said she saw that the phone had been returned and said it should show up on the next billing cycle.
I got a new bill on 2/25/2011 and no refund was on the bill.
I contacted customer service on 2/26/2011 and talked to Jeff, he said He would fill out a TOPS request and he would call me back on 3/2/2011 and as of 3/21/2011 no call has been received from him.
I called customer service (Aman) on 3/6//2011 and he said I should get my money back in 24-72 hours and I haven’t yet.
I emailed the Verizon/Boeing contact and he said he has “no teeth “ to do anything about it, and I would need to elevate to at least supervisor level and they should be able to do something about this ………….and he is sorry he can’t help
It has been nearly 3 months and 4 phone calls by me and I have been told I should get the money back 5 times now. And still no return of my money. I think this issue needs elevating to the top of the company if necessary as this has become a joke of Customer Service from your company.
It seems that the CUSTOMER is not important to Verizon anymore.
Please stop giving me the Customer Service run around and actually return my money that I had to pay for the wrong phone that you sent me and then had me send it back.
Do I need to get legal advice or the Attorney General involved to resolve this?
Once happy customer
Terry

Rofl... 1) peer to peer forum... as much fun as your righteous rage is we can't really help (although you will probably get a pm from a rep... keep in mind you can do the same thing throught the 'contact us' link in the upper right). 2) Just as confirmation... you did pay for the second phone separately? 3) Call in, talk to a sup and tell them the situation in a calm polite manner. Have them double check to make sure the phone is showing in the warehouse... that the fedex order is showing as having been returned and that some return refund requests have been submitted... If all of that has been done, and they show it has been returned then some form of credit should be able to be worked out. Oh, I should also say that you may not need to go to a sup. A lot of reps are more than able to take care of this, gauge the confidence level of the rep for the first few minutes (along with how well they are willing to listen to you) before you decide to sup up.

I've had my ipad for 6 months and still cannot get my iTunes music on it. How do I do that???

I've had my iPad mini for 6 months and still cannot get my iTunes music on it. What am I doing wrong??

I have tried everything. When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple. When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date. I have a 32 GB Wi-Fi iPad. It says I have 28.34 capacity left. I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud). At the bottom it says I have 447 photos and 42 apps. However, I can count that I only have 31 pictures that I see in my Photos.
I probably have the almost 500 photos on my phone, though. And I'm able to get some music to my phone**.
Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
Today I tried dragging a number of playlists to the iPad icon. It didn't go to my iPad; **however, now it's on my phone.
When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
Appreciate any help...they tell me I am not eligible for tech support via chat.
B.

Dear sir, i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india.

Dear sir,
i am fully dis-appointed about my above case no : *******. I have face this problem last 9 and half months and still the issue is not resolved. This iPHONE4S purchase from Australia and now i am in india. Your apple team told that the problem in your device and ready to replace it. But Now what happen they told you must have to send this iPHONE to Australia. But I have checked the courier people is not ready to take this device to australia. I will send it if any body of my relative comes to india but it will take a long time may be 8 to 10 months . I already suffering this problem since last 9 and half months and also for replacement it will take another 10 months. so it will very difficult for me. i request you to please send a new device at my address and i will send you this iPhone 4S return back when my some relative comes to australia.
<Post Edited By Host>

Just a reminder to you. Apple is not here. This is a user forum and the only people here are users like you. Posting the same rant multiple times achieves nothing. Keep it up and your future post will be deleted just like the one that just was.

2 months and still no broadband

So on March 31st I rang to do a homemove, as I had infinity and my new home doesn't (even though it's nearer to the exchange and there's a fibre cab a 100 yards down the road but ours isn't in the rollout plan for some daft reason)
They said they had to cancel the broadband and order the phone, on Monday June 2nd I finally got my home phone connected, all though out the process I was told the ADSL would be connected the day after. On Monday I was told I couldn't have the broadband until Wednesday, on Wednesday I was told Thursday and on Thursday I was told Friday.
After 6 or 7 calls on Friday I was promised it would be on by midnight, at 33 minutes past midnight it's still not on.
This is meant to be with your complaints team who are useless!!!
No one is accountable and no one has a desire to take ownership.
Please can someone help me

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

7 months and still no new pat

I've only had my X-fi for 4 months and I've had zero problems with it (my st Creative experience) But, with new hardware should come new patches to improve performance. I'm surprise that such new hardware isn't getting no where near the support it should. What's the status, if any, on new drivers for X-fi.
Being my first Creative experience, I've heard a lot of bad things about Creative support and customer service - heck, even my friends warned me not to get an X-fi/Audigy/Creative card due to their past experiences.
I hope they truly support this product, being it's my first sound card (which sounds wayyy better than my trusted on board sounds I've used over the years).

HaZe303 wrote:
It is as i feared!! I knew it, this driver update will not fix any popping/crackling/clicking issues!!? You say still they are investigating it!! So they still dont know exactly what is causing it, and how to fix it!! This is really depressing, im tired of being right all the time when it comes to Creative. People will be outraged when they have waited 7-8 months or more for a driver, which in the end wont fix a thing for them. Of course people will have high expectations on drivers when they come out maybe max twica a year. Cat, you could maybe tell you?re company that if you had more frequent driver update?s, people wouldnt be so upset or atleast not have so high expectations when they dont fix their problems!!!!!!!!!!I know im premature on this, but i have a feeling i've will be right on this one too!?
Message Edited by HaZe303 on <SPAN class=date_text>05-09-2006<SPAN class=time_text>03:09 PM
I have a feeling they are dragging it out until the 2 month guarantee is guaranteed to run out, then they will release a driver update that fixes the drm issues, that mickeysoft or apple asked them to do 2 days prior to the release.
So our only hope is that microsoft or apple ask them to do something, after all creative don't take any notice what-so-ever of its customers, they only care about the people who can make them pay for they're mistakes.
Message Edited by jmperoo on 05-09-2006 0:4 AM

2 months in still no phone!!!

I ordered my phone line on the 28th for march and paid a years line rental up front got an activation date of the 7th april perfect i thought.
7th april arrived got a phone call from openrech to say they were on there way. 1 hour later the engineer turns round and says sorry cant connect your phone line because the pole is unsafe to climb and he needed to go back to the exchance to phone someone and he would phone back before 4pm. 4pm came and went no phone call.
Next day i phone bt they tell me that it would be done by Monday the 11th april well the 11th april came and went i phoned bt they said that they were waiting on special equipment to connect me and it would be done the fallowing day.
next day still no phone line phoned bt they say that they need a cherry picker to get up the pole will call back with an update to this day iam waiting on that phone call.
14th april i call them they tell me that the pole is getting replaced i asked when would that be the answer i got was i dont know iam not an engineer!!!
15th april i get a knock on the door openreach surveyer about the pole he asks a few questions about what the engineers did and left i phone bt later on that day they say that there is a tree and a fence need removing waiting on permission to cut them down. i asked what would happen if we didnt get the permission i was dont you dont get your phone line.
Its now the 19th april i phoned up to see whats going on with it i was told that i need to go and get the permission from the land owner to cut down the tree and i would need to cut it down my self asked to speak to a manager was told that managers only do call backs it would be within the next 24 hours.
20th april waited all day for a call back from a manager phoned up asked what happened about my call back they just wait that the manager could not deal with this so thats why i never got a call back!!! But now Bt are saying that they have no record of any of my phone calls now.
21st april called bt they r now saying that i have to wait until 26th april for an update on the bright side i no long need to cut that tree down bt r going to do that.
26th april Phoned bt because i was told that they would have an update on the situation for me today. Phoned them and they didnt have an update for me and told me to wait 2 - 3 days and they would have an update dont beleve them tho!!!
Well its now end of may
i have been in touch with a man from bt called bob webster fantastic guy really got the ball moving but phone was supposed to be all connected up on 20th of may engineer calls to do the job but cant do it cos the pole is still unsafe due to the tree not being cut so i phone bobs office the same day and was told that the person that owns the tree is away on holiday for a week and does not want the tree cutting until she gets back but no one told me that or openreach
bt called my mobile and said that i had to call them when the tree work had been done even tho they were arranging this as its not my tree
Total unter discrace!!!

I suggest that you go back to your comms provider and get them to contact BT Openreach to chase this.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

TS2755 I receive message prompting me to enter apple ID password when using normal phone functions. I can cancel and still use phone but, how do I get this to stop coming up?

I receive a message prompting me to enter apple ID when using normal phone functions, if I cancel I can still use phone but why does this keep coming up and how do I change that to only prompt if I want to access apple?

Search the forums before posting please. Your question has been asked and answered dozens of times already.
Settings --> Store --> Apple ID

6 Weeks and still no phone line............Home Mo...

I recently moved home and used BT's home move service and thats where it all went wrong!!!
I moved less than 1 mile and the addresses are on the same exchange, so how come i am now approaching 6 weeks and BT still have not connected my line???
12/01/2013
Contacted BT gave them all the details and was told "yes you can keep your existing number but we are busy so it will be the 05/02/2013 before we get you connected" Well thats 3 weeks but OK.
05/02/2013
I take the day off workand wait patiently for the engineer to arrive (1pm - 6pm it said) so when it got to 3pm i phoned BT just to check all was OK, the lady says yes sir he will be with you today!!!!! Well 6pm came and went and and i contacted BT at 6:30pm and was passed around a bit but eventually spoke to a guy who says " ah there is a problem with the survey and no engineer was coming today" ARRRRR why did you not contact me and let me know rather than costing me £200 by taking the day off!!!!
06/02/2013
So i was asked to phone the next day at 9am so i did and was told "Its OK sir there was a problem at the exchange (now nothing to do with a survey apparently!!) your line will be connected today by 12pm" Great i thought.
Well 12pm came and went just like 6pm did the day before and guess what still no line!!!
07/02/2013
Now very annoyed and tired, I Phone again, and for the forth time the story has changed again, now there is a broken cable 1km long which has to be fixed although both my neighbours have cables coming from the same pole which are working fine!!
It is now going to be 05/03/2013!!!!!!!!! a staggering 7 weeks to connected one line no wonder openreach are behind!
although i am expecting more lies and confusion when this date looms.......
To top it all off yesterday Warren Buckley sends me a letter saying he hopes my move is going well and how BT can get me connected without delay........
Mr Buckley you are a liar sir!!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

No Landlines Service Since 8/30/2013 @ Pm est. and still no phone line

My landline has not worked since 8/30/2013 at 4 Pm est. and still is not working to this day! I live in Hopewell Va and because my phone line is down I have NO INTERNET and the Verizon Customer Service Is NO HELP, I have been a loyal costumer since 2007 and I can't believe that NO ONE IS AVAILABLE TO FIX MY LINE Until 9/4/2013 totally UNACCEPTABLE!!!! I called to report the problem and that automated system was not helpfull, it took me 30 minutes to talk to a REAL Person and even they gave me the run around due to the problem no fault of my own it is VERIZON'S Issue and they won't fix it until 6 days from the day I reported the problem, 6 days with no landline phone and NO INTERNET there is some serious issues with this. Verizon Has Dropped The Ball!!!!!

Hi Exingentcircumstance,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed. I can help you from here. To get in touch, click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TS4069 all of a sudden i can't get incoming mail. I can send just fine. I deleted my account and then reintalled it; now it only shows emails going back one month and still not receiving new ones.

I cannot receive incoming mail all of a sudden on my I-Pone 4. I deleted my comcast account and then set it up again as suggested. Now it only loaded messages beginning one month ago; and still not receiving any new. Any ideas?

There are only two things that I can suggest.
The first is to try the Mail Setup Assistant.
The other is giving Mozilla's Thunderbird a shot - setup the account and see if it will work with this free email app. I don't like Mail at all - and it gives some people fits around here (I don't know how many times people have posted about problems with outgoing servers using Mail).
Try both methods - I don't use Mail - I use MS's Outlook (and, before that, Entourage). If the Setup Assistant offers no relief, just try Thunderbird and see if it works with it.
Good luck,
Clinton

Drop packets after 7 months and still dropping

so i called verizon many times i no all the way to fix the problem from them telling me what to do for 7 months and even got a new router/modem from them. i just paid my bill and for what it is worth im still trying to watch tv on my ps3 using hulu or nextflix or crackle but with constant loading screens or freezing. its not the ps3 either plus since i cant use wireless cause of verizons crappy service i have to leave a cat5 cable in which i hate but they say wire everything. im not doing that. i demanded a refund for all the months of problems and yet all i hear is the same excuses from someone i cant even understand cause im calling india. bring the jobs back to usa and have americans speak to us. i dont wanna hear this has been blah blah blah i just want my moneys worth of what i paid in and the problem fixed and not lied to about a i cant have 7mbs cause im to far away so i need to be dropped to 3mbs and somedays i cant even get that. but im 3 blocks away from the office. anyone else have this problem

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 67 ms 67 ms
3 ash-b2-link.telia.net (213.155.130.89) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 2 ms 5 ms
5 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 11 ms 11 ms 11 ms
6 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 14 ms 14 ms 14 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-0-0-1.ccr21.ams03.atlas.cogentco.com (130.117.0.81) 0 ms te0-7-0-26.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2184.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11 ms
5 te0-4-0-3.ccr22.ymq02.atlas.cogentco.com (154.54.44.209) 80 ms te0-4-0-4.ccr22.ymq02.atlas.cogentco.com (154.54.44.213) 80 ms te0-1-0-4.ccr22.ymq02.atlas.cogentco.com (66.28.4.21) 79 ms
6 be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 88 ms be2093.ccr22.yyz02.atlas.cogentco.com (154.54.44.105) 87 ms be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 87 ms
7 be2082.mpd22.ord01.atlas.cogentco.com (154.54.28.9) 100 ms be2080.ccr22.ord01.atlas.cogentco.com (154.54.42.5) 100 ms 103 ms
8 be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 112 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 114 ms be2159.mpd22.mci01.atlas.cogentco.com (154.54.24.81) 113 ms
9 be2141.ccr22.dfw01.atlas.cogentco.com (154.54.5.158) 124 ms 124 ms 123 ms
10 be2032.ccr21.dfw03.atlas.cogentco.com (154.54.6.54) 124 ms 123 ms 123 ms
11 verizon.dfw03.atlas.cogentco.com (154.54.12.206) 158 ms 159 ms 159 ms
12 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 165 ms 165 ms 166 ms
13 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 163 ms 164 ms 163 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)
What is the brand and model of your modem dlink 2570b

Paid monthly and still have to buy a product?

Hi,
My brother pay monthly for 2 license (1 for him and 1 for me), so today i install the premiere pro cc and when i wanted to open it, it says trial has expired and i have to inter a serial number. But now it looks like i have to buy a product and still pay monthly cost why is that? I thought paying monthly cost and having acces to all apps of cc i shouldn't pay for a product. So can someone explain why we're paying monthly cost and still have to buy a product?
Sorry for my bad english
Greets
Ocloo

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

4 Months and still no Syncing of Contacts

What is it with Apple?
My contacts still aren't syncing. Doing the same process I always have. Says contacts are syncing but when I open up on the iPad my newer additions to Contacts aren't there.
I've shut down and restarted... replugged... used the advanced tab to completely replace. Nothing
I am doing a hard wire connect. Turned off the iCloud Option.
This has been going on forever and still no response from Apple.
iCal is Syncing fine... Contacts no

I use http://www.soocial.com to sync my contacts, works much better!

Almost 1 month and still no system board replacement

Has anyone else had any probelms getting a replacement system board for a T420S? I have been waiting for a tech to come out on a three week old laptop to replace a bad system board and still am awaiting a backordered part.

duplicitis,
Sorry to hear that you are delayed on parts. Calkenneth is offering fair advice - If you purchased from Lenovo directly in the US, and the failure is within the first 21 days you could get the system replaced as a DOA. Call your sales rep and you will need to provide the service case number.
We can also escalate your service case. Would you send me a PM with your contact info and service case number?
Will try to move this along for you.
Thanks for speaking up,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Nearly a month and still no phone

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