Need an easy way to contact tech support.

Question

Verizon is a big company.  We have 3 phones with Verizon.  Because of income reduction we closed internet and use it from another family member.  Now working 60 hours+ a week... the change was more practical.  We are Verizon customers, but did not know that email would disconnect without internet because we can sign into email from the Verizon cell phones.
Now we seem to need the FIOS Technical Support Team, to ask if they can set-up a forwarding message from the old email.  Some day they will probably fix this communications disconnect.  Nobody would ever use their email if they thought it was to be disconnected when the customers do use other Verizon services.  There must be a solution.  People can't remember all the small details in times of distress.  I am sure Verizon realizes that people don't always have TV, Internet & home phone. 
It is a matter of keeping the image of being the service provider of choice.  If there are no options, then Verizon suffers from not being valued service providers that the customer thinks they are.  People pay for a service (or 3-5 services, phones, TV, internet, multiple family members using and recommending Verizon!).  Then if no solutions are offered for email in times of trouble, it leaves a bad message.  How could that be?  How could Verizon not give options to fix problems from closing internet?  I don't believe this is possible yet.  Does anyone know a easy way to get Tech support?
When times are better... would you go back if your service provider only helped you with part of your services?
Please send any useful answers to this new problem.
Thank you.

Answer 1

GoVerizon wrote:
...  did not know that email would disconnect without internet because we can sign into email from the Verizon cell phones. ... Nobody would ever use their email if they thought it was to be disconnected when the customers do use other Verizon services  ... 
As "topdog" has stated, you can only have Verizon email if you subscribe to Verizon Internet service.  That's the nature of the system and nothing has changed in that regard for a very long time.  Also it's important to realize that your Verizon mobile phone service is provided by a separate company.  Verizon Wireless is the mobile phone company, and Verizon Communications is the Internet company.  Maybe that sounds strange, but once again that's the way this thing is organized.
Based on the information you've supplied I'm not certain what your goal is.  You may want to consider setting up a free web-based email account such as Google Mail or Outlook.com.  In any case you will require some method to get online.  Perhaps your local library has Internet service that will allow you to achieve your goals.  Of course I'm curious about how you got online to post in these forums.  Maybe that's an interim solution until you get things squared away.  Good luck.