Need email help and/or work around - please :)

Hi all,
I need help with retrieving emails from exchange server. I am the only one who has a blackberry so we do not have any programs installed on the server (for blackberry). I contacted our "IT" guy and he told me that I needed to set up an email on my handheld and direct it to my remote desktops IP address. This makes no sense to me.
What I need to be able to do is receive emails (or copies of them) from my work email to my handheld before the holiday break.
If you have any ideas on how I can do this I would really appreciate it.
Thank you!

Hi and Welcome to the Forums!
You've got two choices:
1) If your firm faces your email via OWA to the internet and does not use ISA, then you can configure BIS email for your BB to work with OWA. Follow these guidelines:
KB03133 How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
It can be tricky to get right, so be patient -- the account name seems to be the trickiest attribute. Also, I was never able to get mine to configure via the device interface to BIS...rather, I had to create BIS credentials at my carrier and then use their web interface from a PC/browser to make it work.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
2) If they don't face OWA to the internet, then you are left with the desktop redirector (which might be what they were directing you toward). You must leave a PC always running that is logged into the internal network and has Outlook open and connected to the Exchange server.
KB15039 How to install BlackBerry Desktop Redirector
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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