Need some help and guidance please!

Hi everyone,
I desperately need some help because I am at my wits end.   In September I purchased a Compaq Presario CQ60-450US.  Shortly after purchasing, I fresh installed Windows 7 Professional.  Recently I decided to tried to dual boot ubuntu on the machine only to find that the installation failed because of CD read error.  I know for a fact that the CD is not the issue because I have used this CD three other times to install ubuntu thus I came to the conclusion that the CD/DVD drive was bad.  
I called HP support to get a new CD/DVD drive replaced only to spend 2 hours on the phone with a individual that decided to troubleshoot first trying to install ubuntu remotely (I informed the indiviual that the remote session would end), then by playing a DVD and "skipping throughout" the movie.  He/she said that she could see no issue.  (no diagnostic was run)I informed the individual that I had issues with buring as well.  He/she proceeded to go online and install software asking me to demonstrate the issue after which the call got dropped mysteriously.
I called HP support back and told them that I am having an issue now burning.  They proceed to connect remotely and look at the software the previous support individual downloaded and said that the software was not supported by HP.  I informed the individual that I give permission to install any software needed to troubleshoot but the individual said that I could not be suppoted because I wasn't using the OS installed by HP.  I was instructed to recover my machine to the OS that was installed with the machine if I was to continue to get support.
I informed the individual that the drivers and software are the same for either OS considering the CD/DVD rom is a plug and play device.  The individual refused to help and told me I had lost my warranty because of my decision to install an OS directly from Microsoft or a third paper vendor. 
That is where I stand.  HP is refusing to give me support because I am not running their Vista Home edition even though my issue is hardware.  I cannot find any warrent information stating that I need to have the original operating system installed on the machine to receive support.   Can anyone point me to a reputable division that can help me with my issue?  I feel I was just thrown aside so that they don't have to initiate a repair.  If not has anyone filed a compalint against this outrageous support requirement?   

Dear ndjumpball,
I would like to say that I have some good -- or at least encouraging -- advice.  Regretfully, I do not.  I had issues with my dv7 practically since purchasing it a year ago specifically so I would have a reliable computer for school.  My first problem: I bought my laptop a mere 7 weeks before HP started offering their free upgrade to Windows 7.  Consequently, I was forced to purchase the full installation retail or continue to deal with the wonton freezes and system failures that inevitably occurred while I was working on homework -- courtesy of HP's installation of Vista Home Premium 64-bit.  Thankfully, I was able to purchase a copy of Windows 7 Professional 64-bit through a significant student discount offer from Microsoft, and I had my new OS downloaded the evening of October 23, 2009; I had to give their servers time to free up, since it seemed like everyone and their dogs were also downloading what the reviews posted on CNET and PC World touted as being more reliable.  I recall (I can't remember exactly which site this appeared) the statement, "Windows 7 is what Vista should have been from the beginning."
I was all excited and happy now that I had a laptop for school that had everything I was looking for:  decent size hard drive, a fair amount of RAM, great 17.3" display with awesome colors, and a CDRW/DVDRW/Blu-Ray disk drive in the bay.  Not only was I very satisfied with the hardware; it also came with a decent host of software that are thought was pretty cool, too.  It came with CyberLink's DVD Suite 6 that I could activate simply by touching a soft button above the keyboard.  Aside from Vista Home Premium crashing on me at the most inopportune times, I was exceedingly happy with my $1000 purchase and investment.  Then came the "upgrade" to Windows 7 Professional 64-bit...Because I didn't have a "compatible" version of Vista, I had to do a full ("custom") install.  In other words, I lost all of the cool features I originally bought the machine for in the first place...no more cool one-finger's brush software activation (still don't have that working), and HP Chat Support told me the same thing they told you.  The following is a direct copy/paste quote from an email response I received from HP Total Care:  "In order to help you relevantly I would like to request you to please revert back to Vista operating system and check whether the issue is persisting or not.  If the issue is still persisting after reverting the operating system back to vista then we need to perform system recovery."
After pursuing my case for 6 months -- finally getting my case escalated to two HP Customer Care Case Managers in Texas/Oklahoma -- the best "customer support" I received was what I'm sure was a truly heartfelt and sincere apology...  Oh, neither case manager was "able" to send me either the true upgrade disks that would have preserved the features purchased, nor were they willing to send me a stand-alone installation of the CyberLink’s DVD Suite 6 that is currently offered with the HP Pavilion dv6t Quad Edition series.  (In massive frustration and anger, I bought the CyberLink’s DVD software - $100 I didn't have to spend on something I had already bought...)
A month later (late March), MY CD-RW/DVD-RW/Blu-Ray drive stopped working.  After an hour online with Customer Care, I had finally convinced the rep that the drive was working fine after my ditching Vista Home Premium, and that its failure had absolutely nothing to do with Windows 7 Pro.  After giving the guy my credit card number as security, I had a replacement drive shipped to me.
My personal recommendation:  clearly state that the hardware failure had nothing to do with whatever software or OS you chose to install.  Bottom line:  your computer is only 8 months old and is still covered under warranty, they can replace the defective part, or you can return the entire machine.  You probably want to be the "Nice Guy" but you need to remind them that you have other brands available to purchase.
I don't know if that helps or not, but thank you for giving me the opportunity to vent!  :-)

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    on the buttons or anything. it's just a steady green
    light.
    it wont show my battery life until it's cut off.
    do you have any idea what's going on?
    i'm so uber angry it isn't funny.
    P.S.- I've had this ipod for like, almost a year.
    See if this helps:
    http://docs.info.apple.com/article.html?artnum=303332

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