Need help with Acrobat 11.0.9: odd interface and unresponsive on some computers

Hello,
We've been using Adobe Acrobat Pro for a few years now and have globally been very happy with it. Recently the quality of the product seems to have increased especially on the Mac computers.
However we're having issues with the 11.0.9 update that just happened recently:
1) On some Windows computers the interface on the right is much larger than it should and a new tab called 'Fill and sign' has been introduced. We worried it was an malware until we read the release notes. Is this really normal? The interface is odd and very large. Is there a way we can remove it?
2) Also once the new module for recent files is turned ON, we experience Acrobat 11.0.9 is frozen for few seconds and on Mac laptops we've noticed that energy consumption is back while there was good improvement for the last few releases. We have mobile attorneys who use Acrobat extensively on Mac laptops and battery life is important for them. They can just turn the functionality OFF fortunately, but then the new mobile is useless and we like the normal behavior better.
Thanks for any help!
We have about 30 computers with Acrobat Pro on them, both Mac and Windows and about a third of them have at least one of these problems.
Regards,
Jean

Yes, it's normal. You can close it or disable it entirely.
You should be able to disable it via the following entry in a administrator created "com.adobe.Acrobat.Pro.plist" file in the FeatureLockdown section. The file is placed in the /Library/Preferences directory and should apply to all users.
Here is the ETK documentation on the item:
Lockable Settings
bEnableFillSig
Add to GPOSupported on WindowsSupported on MacSupported by Adobe Reader
Top>FeatureLockdown>Services (eSign-EchoSign)>bEnableFillSig
Data type     boolean: DWORD value > REG_DWORD
Default    1
Version #    10.1.2 < 11.0
Lock Path    HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary    Specifies whether to remove the Sign Now panel from the Sign Pane.
Details    The Sign Now panel provides a way to sign with a typed signature and a scanned image of your signature. This method does not require certificates or the use of an online service. Possible values include:
0: Don't show the Sign Now panel.
1 or null: Show the Sign Now panel.
GUI mapping    Sign > Sign Now panel
For item #2 , I am not sure what you mean. New module?? Can you screenshot it and post it?

Similar Messages

HT201269 I'm not a tech person, but need help with my Itunes account in transferring money and downloads onto new phone I purchased 2 weeks ago when my Iphone was stolen. I don't know how to get the money or music on new phone?

Need help with Itunes transferrs and can I use my Edge phone as a router?

I'm not a tech person, but need help with my Itunes account in transferring money and downloads onto new phone
Is this an iPhone?
Set it up using the AppleID you used on the previous iPhone.

Need help with Acrobat Xi installation error

Here is the error I am getting...
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} ----------- ERROR: Error 1311.Source file not found: C:\Windows\Installer\Data1.cab. Verify that the file exists and that you can access it. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1311.Source file not found: C:\Windows\Installer\Data1.cab. Verify that the file exists and that you can access it. ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603 ------------------------------------------------------------------------------------- "Windows 7. Have tried installation several times. Need help now, considering I am paying for this service!

Thank you for the replies.
Jeff, I will check that link and try what is suggests.
Bill, to answer your questions...
1. This is a CC installation.
2. Yes, I am logged in as the admin and I have no anti-virus other than Microsoft Essentials enabled.
3. This is a download installation.
To give even more info that might help, I am using a Windows 7 machine with more than enough capability to run CC. I had installed Photoshop, Illustrator, among other apps successfully. I then tried the Acrobat XI installation. Acrobat XI downloaded and extracted, but when it started installing it froze around 50% and then I received the installation failed error from Windows. Once that was confirmed the CC install progress finishes but shows failure. The More Info reveals the error I pasted in above. Afterward, none of the CC apps worked properly and had to be uninstalled. So, next I installed the CC downloader and tried to start installing Acrobat XI first but the same error occurred. That's when I got frustrated and posted my original message. My limited knowledge leads me to think the error issue lies in the AcroPro.msi file but I have no idea what that is or how to find, correct, or install it.
Thanks again for any help you can provide. I'm really frustrated that I'm paying for something that I can't use.

I need help with a backup file that was deleted and now undeleted from my hard drive

Last month (May 6, 2011), I was updating my iPod Touch 4G with the new software that came out. I always make a backup of my iPod's data before I update it. While my iPod was updating I left my iPod and computer alone and was doing things around the house with my mom. And when I was done I went in my room to see if it was done and my computer decides that it was going to freeze and crash on me (with my iPod plugged in and stuck on the updating or verifying software mode.) I managed to get my iPod back to working condition again but losing everything on my iPod. I formatted my computer hard drive but I managed to get back the backup I lost. I need help on getting the backup into iTunes so I can get my data back. I am not Jailbroken and I plan not to Jailbreak. I however saved the backup file in a folder other than the Mobilesync folder. I am also running on Windows XP. Someone please help me and thank you in advance!

I was able to backup my iPod and I tried to restore my iPod again and it goes through the process and everything but it restores the temporary data that I had on there. It didn't restore application data or the current photos and videos that I had saved in Camera Roll before this all had happened. It is almost like it goes back to factory settings but I have some photos that were saved on the other backup that I was temporarily running on. The backup that I am looking to restore is the only backup file in the Mobilesync folder as of right now the others are saved somewhere safe for right now. Why doesn't it restore my application data or my Camera Roll pictures and videos that I saved before my computer crashed last month? Can this problem be fixed?

30p with a Canon XA10 - need help with Final Cut 7 "FIELD DOMINANCE" setting and an explanation of "drop frames". Thank you!!

I shot footage using a Canon XA10 and there are issues with the HD quality not looking as crisp as it should. I am trying to make sure the settings in Final Cut are right. Need help confirming what should be in "Field Dominance" --- have seen discussions about making sure it's set to "none" but I'm confused as to what to do.
Also someone suggested I use "drop frames" to change from 30p to 24p within Final Cut. He couldn't explain how to do it so any input appreciated as well as any thoughts on whether this is a good option to try.

If you're shooting 30p, field dominance should be set to none. Since you need to use log and transfer to bring this material in to fcp, I would assume it would be set correctly automatically. Are you sure you've set the camera properly?
Drop frames will not change 30 p to 24p. Dropframe timecode simply refers to the number assigned to each frame which drops an occasional number (not any frames) so the timecode duration is the actual duration, since 30p videoi is actually 29.97 frames per second which each frame assigned a timecode number.
This is very basic video stuff and requires some basic knowledge of video. Wikipedia is a pretty good resource for much of this stuff plus there are lots of great resources on the web. Look up interlaced and progressive video, 24p and 30p.
And as far as judging quality, you can only get an accurate view of the quality in fcp when you have a video card attached to a video monitor. The viewer and canvas are only an approximation of what the quality is. Minimally, set the canvas or viewer to 100% to get a better approximation of the quality.

Need help with original MacBook, Snow Leopard, iPod Touch and iPad

I have the original MacBook (2GHz Intel Core Duo) and I just installed Snow Leopard. My software is all up to date and my system drive has 42 GB of space available. I have an iPod Touch 32 GB 3rd Gen and iPad 1 32 GB that I previously have been syncing with an iBook G4 PowerPC with no problems. The iPod is running iOS 6.
Now, I want to sync them with this MacBook but when I open iTunes and connect the iPod, I go to click Backup (to this Computer(or even to iCloud)), it gives me an error message that my computer does not have enough space to backup. The iPod is only 17 GB full. So, I tried clicking Sync, in an effort to just get my iPod data into my iTunes and on the computer that way. But it only did a 3 step sync and didn't actually transfer anything from the iPod. My iPod was NOT wiped clean however(which is what I was actually worried would happen). So I gave up on the iPod.
Moving on to the iPad, I clicked back up and it WAS able to backup. The Available space on my system drive went from about 42.8 GB to 42.25 GB, so I figured it may have done something. Then I tried to Sync and it did the same 3 step sync and nothing was transferred to the computer and the iPad left untouched.
I am extremely new to Snow Leopard, so maybe I am missing something. Does anyone have any idea what is going on? Ultimately my goal is to just get everything from my iPod and iPad onto this MacBook.

See if yhis article helps with your sync and backup issues http://support.apple.com/kb/HT1386
Make sure that you click on each tab on the top of the iTunes window and select what you want to be synched.
Authorize or deauthorize http://support.apple.com/kb/HT1420
As far as replacing the hard drive it's very easy, here's a guide http://www.ifixit.com/Guide/MacBook+Core+2+Duo+Hard+Drive+Replacement/514/1
IF you do decide to replace the hard drive you might consider a solid state drive, less power, less heat and WAYYYYY faster. I replaced mine with a Samsung 840 250GB SSD and it's the best upgrade I've ever done to a computer.
You might also try posting your questions in the iTunes forum https://discussions.apple.com/community/itunes

Need help with error message after failed iSync: Leopard and Palm OS

I recently upgraded to a new computer which came with Leopard installed. In my old computer, Tiger OS, all was well when syncing to my Palm device.
I tried going from handheld to desktop with slow synch turned on in iSync and now I get this message re: failure--
"iSync Conduit starting 9/6/08 8:21:12 AM
Timeout waiting for Sync Engine, exiting 9/6/08 8:27:31 AM
iSync Conduit synchronization failed
“iSync Conduit” failed (error = #-2)"
Any ideas--please help.

I wish you success.
I have an older Palm, the Zire. Once I got the most recent Palm software and chose, at least for now, to use iSync, I haven't noticed any problems.
Since I haven't used the "T" family of Palms, I can only guess that the process is much the same as with the Zire. You can disable the MAc syncing, move your currently disabled conduits back into Palm syncing, reinstall what Palm lists as your most recent software (and make sure all of your calendar and contacts info is just as you want it), do a sync through the HotSync Manager (ignoring iCal). I'd do a restart just to clear the system. It appears there is a warning note on resetting the iSync history, so you might not want to do that but just manually clean up any inconsistencies in iCal before you try once again.
[I actually wanted to just accept my Palm calendar so trashed my iCal calendar after some questionable syncs, but you can do an export to save the iCal calendar before you wipe it out.]
But my impression is that to get pass the messages you initially wrote up, you'll have to ask the Palm discussions folks for help. They are very helpful.
ec

Need help with Acrobat 9 Pro Extended Toolbars on Windows 7

I have Acrobat 9 Pro Extended on Win XP on my desk & on Windows 7 on my laptop.
On XP I have a toolbar so that I can add lines, boxes & text & then highlight that line or text & change the line or font size & color.
On windows 7 I can add the line or text, but then I have to click on Properties to change tline or font size & color.
Am I missing something or has 7 changed to prevent these actions?

Wow just found my answer in another post . . . i had somehow turned off the adobe tool bar and didn't realize it.
to bad i didn't find the answer before posting.... sorry for the inconvenience
WC365

Need help with Acrobat 6.0 pro; size of print is stuck @ 4.6"- can't change file print size

- can't change file print size at all. printing one size dont know how to change it (looking in print preview while in acrobat 6.0 pro..
MAC OS 10.5.8

...."page set up" from the apple menu- double duhhhh !

Need Help With Acrobat 9 pro please

When on a web page i can right click and get an option "convert to Adobe PDF"
I use this feature of captruing web information all the time and all was well until about 6 months ago. all the sudden stopped working
when you choose this option it seems like it is trying to start then just quits and never does anything. used to pull up dialog box for file save info then would convert the web page into a pdf file.
I miss using this a lot. I hope someone can tell me i accidently turned something off or some other solution. I have lnstall all new updates hoping that would fix the problem but alas....never happened.
looking forward to any suggestion you may have
thanks in advance
WC365

Wow just found my answer in another post . . . i had somehow turned off the adobe tool bar and didn't realize it.
to bad i didn't find the answer before posting.... sorry for the inconvenience
WC365

Need help with easy script for open / close app and move files

Hi,
I'm not a scripter.. never done anything special perhaps more complicated than /shutdown -s on cmd..
I actually learned ASCII C language on university but never used it in real.
I'm trying to create a basic script that perhaps you could help me or guide me how to do it..
The commands are
1) Close a running app (end task it or force kill it, I prefer end task it)
2) delete files from x location
3) run .exe app from y location
4) close that running app
5) move files from z to y
Perhaps adding few "wait few seconds" commands in between each, so the apps will launch successfully..
My first question will be whats the easiest script language to do that?
I tried VBScript but couldn't find commands for open or close apps.. also for controlling files..
And what commands can do that? I could google them up for better understanding no need for rough guide
And lastly, does it too hard? If it takes more than hour to make it (learn and process) than it ain't worth it..
Thanks alot ahead!
Jordan.

hmm 2 questions:
1) taskkill.exe causing me access deny error.. I used "taskkill.exe /IM softwarename.exe"
how do I get permission or something to fix that?
2) on the "move" command..
First, its a "copy" instead.. but I easily figured that out..
but more important is that I want to copy a folder.. with unknown list of way too long files and sub folders..
and all I see is ability to move a file..
Is this possible?
Thanks

Need help with Adobe Reader 11.0.0.8 and Group Policy Objects

I am trying to deploy Adobe Reader 11.0.0.8 using Adobe Reader.
I am using the AcroRead.msi I found in
C:\Program Files (x86)\Adobe\Reader 11.0\Setup Files\{AC76BA86-7AD7-1033-7B44-AB0000000001}
HOWEVER
Instead of installing 11.0.0.8 it installs 11.0.0.0
I have not had anyone complain about it asking for an update. But I'm sure it's only a matter of time. (I know about the customization which could prevent the updates, but I can't figure out how to get the correct version installed is the issue not the updates).
So if I run the Setup.exe it ends up installing 11.0.0.8 but AcroRead.msi I think only installs 11.0.0.0
Obviously you can't give a GPO an .exe so it's a closed loop. You can't use an .exe to install the proper version. And you can't install the proper version because you can't use an .exe
You can only use the .msi which apparently only does 11.0.0.0
I've been trying this that, have done jumping jacks and back flips trying to fix this (tried different versions, different approaches to this, nothing seems to work)
Need some help. THIS IS WAYYYYYYY WAYYYYYYYYYYY Overcomplicated btw, shouldn't be this complicated for something so mundane.

A couple of approaches and all involve a bit of work.
Three steps:
Do the install of the 11.0.0 MSI at the command line
Then follow it with the 11.0.07 Updater MSP at the command line
Finally the 11.0.08 Security Patch MSP at the command line.
AIP
Create the AIP from the three files above then then run the MSI from the command line.

Need Help With Adobe Subscription I ordered more than and week a go and still no confirmation email

Order year subscription to Adobe Audtion. Order last week via phone through credit card. No confirmation email has been sent. I have contact suport over phone and propsied solutino would be fixed and recieve call back and email. None of which I have recieved. Someone please help I need this for school/

We need specifics... as in who did you order it from?
If you ask me, this sounds fishy and you might have just been taken. You might also want to consider looking up your recent credit card charges, and if necessary, cancelling your credit card.

Need help with Premiere 6.5 using IEEE1394 firewire and Canopus ADVC110

I have been using Premiere 6.5 for over 10 years now and had to replace the Pinnacle DV 500 card with a Canopus ADVC 110 and firewire when Windows XP had its Service Pack 2 downloaded. Recently for no apparent reason the Premiere Capture Window is showing Unable to connect to capture driver. I have checked the firewire cable, the ADVC device and the OHCI DV (IEEE1394) device and all appear to be working. Can anyone point me in the right direction for a solution?
Alan

Alan,
The Grass Valley/Canopus ADV-110 should come with a copy of the Edius capture software. That is what I would use for the Captures. Just set it to DV-AVI Type II w/ 48KHz 16-bit PCM/WAV Audio. Then, Import these into Pr 6.5 for editing. The ADV-110 should allow you to capture from any source hooked to it, whether analog, like VHS, or digital, like DVD from a connected set-top player. I use a similar device in this manner.
The only slight drawback is that one has no direct Device Control, as they would from a FW connected miniDV camera. I cue up the source player (VHS or DVD), start Edius, after the settings are done, and hit Record, then click my remote for the device deck to Play. Works perfectly.
Good luck, and hope that this helps. For direct FW Capture in Pr 6.5 you would do that from a miniDV camera. Do not know if Pr 6.5 had full Device Control, or not. PrPro 2.0 was the first Pr version that I used.
Let us know if this works.
Hunt

Need help with iPod classic/Alpine stereo deck interface

Hey All-
I have installed a brand new Alpine CDE-143BT stereo deck in my car. I have a 160gb iPod classic that I connect and control via the iPod sync cable, directly into the USB port on the deck. I currently have 113GB of music on the iPod. The deck is less than 4 months old, and the iPod also has the most current software on it.
When I do an alphabetical search for Artist, Album, etc. I have noticed that not all of the letters in the search take me to that letter group. For example, when I do a search for "D" it goes to "The Crystal Method"; "M-T" it takes me to "The Kinks", and so on. It seems to be worse with an Artist search over Album search.
Any suggestions?

If you have full resolution copies of the photos on the iPod have a look here: Apple Knowledge Base article - Use Disk Mode to copy photos from iPod
If not, there are a few programs out there for recovering photos from an iPod, have a look at the ones below. If you search the internet you can find more. Just be aware that what you'll be recovering will be photos optimised for the iPod so they won't be the same quality as the original full resolution versions:
Keith's iPod Photo Reader Mac only
iPod Photo Liberator Mac & Windows
TouchCopy Mac and Windows Versions (iPhone and iPod Touch compatible)

Need help with Acrobat 11.0.9: odd interface and unresponsive on some computers

Similar Messages

Maybe you are looking for