Need help with Creative Cloud Desktop.

Creative cloud desktop works, but it does not respond to anything (downloading apps, updating, etc.), except for the control menu. Already tried uninstalling, reinstalling, and Adobe cleaner.

Thelinari have you renamed the OOBE folder and tried applying the update again? You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Similar Messages

Need Help with Creative Cloud Install

Have attempted several times to install creative cloud, however continue to get a failed install message with code or reason why. Working on Mac Desktop, OSx 10.9.1. Any assistance would be appreciated.

Hi regoronivert,
Welcome to Adobe Forum,
Please try installing in the root user account and check.
or
You can try reinstalling Adobe application manger. Go to HD>library>application support>adobe>caps and rename the caps folder.
After renaming this folder, go to USER library>application support>adobe>OOBE and rename OOBE folder as well and install Adobe application manager from below link. it should work fine.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Please check the link below for resolution.
http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatabili ty.html
Let us know if it helps.
Regards,
Rajshree

Need Help With Creative Cloud

So when I was a young child around 14 I made a fake email to use creative cloud with. I then used the free trial of fireworks. A few years later when I actually need an Adobe Account I try downloading the creative cloud but when it opens it says i need to verify with my fake email not my new one.

Change Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019

Need help with Creative Cloud & Opening Illustrator

I recently purchased/downloaded Illustrator 6 and Photoshop through the Creative Cloud. It looks like I properly got Photshop into the programs, but not Illustrator. When I look it shows that I downloaded Illustrator, yet I cannot find the icon for it in programs. When I go into my control panel, programs and click on the icon it only asks if I want to uninstall. All I want to do is open the illustrator program to create some art. Where do I go?

You are welcome, Arlene.
With regard to the failure to find and open, you may (also) try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or Adobe Support (phone, where you may have to wait quite a while),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Need help with Creative Dianost

I used to have an HP Pavilion PC with wunning Windows XP and I had bought a Sound Blaster Audigy 2 for it. I recently bought a newer HP Pavilion PC but this time with Windows Vista Home Basic. After buying the PC I heard that the card and the OS were not compatible and to no surprise, there were problems right away. After installing the card into the PC I noticed that only th front 2 speakers and my subwoofer of my 5. sound system were playing music. So I tried to do a Creative Diagnostics but to my surprise I got an error message reading: "Creative Control Panel FrameWork has stopped working." I reinstalled the card twice and then remembered that I hadn't updated the drivers. So I looked for the Vista drivers for the card and "installed" them. I say "installed" because they didn't actually install correctly. The setup says that it has finished installing but in device manager the driver still reads the old driver number. The new driver is the 2.2.0002 and the old one is the 6.0..242. I have no idea what the hell is wrong with it. Everytime I click "Start Tests" the program freezes for a second an I get the error message. Could someone PLEASE help? Thank you in advace.

Thelinari have you renamed the OOBE folder and tried applying the update again? You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Need help with Creative Speaker Calibra

Everytime I double-click on Creative Speaker Calibrator I get an error message reading: "Error obtaining calibrator interface! Please install and register CTSCAL.DLL" and it doesn't work. The issue might be ecause I'm running Windows Vista Home Basic on the computer and I can't update the drivers to theVista drivers. other than that, I have no idea what the problem is. If anyone could help it would be MUCH appreciated. Thank you in advance.

Thelinari have you renamed the OOBE folder and tried applying the update again? You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Problem with creative cloud desktop

hello, forst of all sorry my bad english... i have a problem... i unistalled adobe master collection and now i have cc. i tried to download some programs (photoshop, dreamweaver and lightroom) but when i open creative cloud desktop, there is nothing: only white page.... no login, no programs

On your regular account naviagte to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop, sign in and let us know if the issue still persists.
User Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
Regards,
Romit Sinha

Need help with iMac intel desktop - Mac mail consistently going OFFLINE

I need help with Mac mail - it is frequently going "offline" and requesting me to "take all accounts online". My internet is working. It's been checked, checked and checked. Sometimes it just takes a reboot of the system and the modem to kick it in and make the little triangle symbol go away, but should I have to reboot daily? I have the Mac OS X Lion 10.7.5 installed. Is there a bug here or am I supposed to upgrade to Mavericks? Any help is most appreciated.

For me this is an issue caused by my email service provider. When they are slow to respond or to accept the password Mail takes that as a password rejection, and prompts me to reenter password, and eventually goes offline.

I need help getting Creative Cloud installed

I've got a new MAC. I've had Photoshop CS5 on my old PC and have decided to upgrade to CC. I have gone through all the purchasing and download process However, all I can seem to do is get the Creative Cloud Installer on my desktop (and is listed in downloads). It doesn't install. Again, I'm new to Mac, but I've followed the directions over and over, but no luck.
Thanks for your ideas.

Questioner you will want to mount the DMG file and run the installer. You can find details on how to install the applications included with your Creative Cloud Membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Sign in issue with Creative Cloud Desktop App

Error
There was an error with this action. Try again later.
03609ef9-3083-48b3-b374-035f743103c7

It seems you are getting a blank screen after signing in, try the following steps:
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please ensure you enable the show hidden files and folder options.
Mac:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let me know if still facing the issue
Thanks!
Ankit

Tutorial help with Creative Cloud

How do I get tutorial episodes to play?

Hi John. I’m a brand new user of Creative Cloud, I signed up today, and when I try to run a tutorial, all I get is a black window where I think the tutorial should play. I’m using Windows 7 (64-bit) and Firefox is my browser.
James

Help with creative cloud

HELLO!
I am a school student and have just started using Dreamweaver CC. Plz help me with inserting menubar with sub menus or something similar in CC . Lately i had been using CS5 which included Spry menu bar but CC doesnt comprise this and its difficult to insert one.I wud like to knw if this can be done with any inbuilt feature without using any extensions like ProjectVII etc as i have to take part in an event of creating website to be conducted by our school and there we wont have any kind of extensions installed in those desktops. Plz reply as soon as possible.
Thank you.

Start with an unordered list like this:
<nav>
<ul id="menu">
<li><a href="#">ABOUT US ▼</a><ul>
<li><a href="#">Videos</a></li>
<li><a href="#">Newsletter</a></li></ul>
</li>
<li><a href="#">PRODUCTS ▼</a><ul>
<li><a href="#">Broken Glass</a></li>
<li><a href="#">Mosaic Tiles</a></li>
<li><a href="#">Adhesives</a></li>
<li><a href="#">Grout</a></li></ul>
</li>
<li><a href="#">ACCESSORIES ▼</a><ul>
<li><a href="#">Gloves</a></li>
<li><a href="#">Rubber Mallets</a></li>
<li><a href="#">Sponges</a></li>
<li><a href="#">Safety Glasses</a></li></ul>
</li>
<li><a href="#">CONTACT</a></li>
</ul>
</nav>
Style it with CSS like this:
/* BEGIN HORIZONTAL DROP-MENU */
nav {
    position: relative;
    width: 100%; /**adjust width as needed**/
    margin: 0 auto;
    padding: 0;
    text-align: center;
    z-index:1000;
nav ul {
    margin: 0;
    padding: 0
nav li {
    list-style: none;
    font-size: 12px;
    float: left;
    text-align: center;
/**top level menu**/
nav li a {
    display: block;
    text-decoration: none;
    margin-right: 2px;   /* space between links */
    width: 9em;   /* adjust as needed or use auto */
    padding: 6px 15px;
    font-weight: bold;
    line-height: 2em;
    color:#1e5799;
    border: 1px solid #FFF;
    background:#C7D5E3;
/**top menu style on mouse over**/
nav li:hover > a {
    color: #FFF;
    background: #1e5799;
/**sub-menu**/
nav li ul {
    display: none;
    text-align: center;
    margin: 0;
    padding: 0 1em;
    background:#C7D5E3;
    font-weight:normal;
    font-style:oblique;
/**sub-menu, help for older IE**/
nav li:hover ul, nav li.hover ul {
    display: block;
    position: absolute;
    padding: 0;
nav li:hover li,
nav li.hover li {float: none;}
/**drop-menu style**/
nav li:hover li a, nav li.hover li a {
    width: 9em; /* adjust width as needed or use auto */
    margin-top: 0;
    line-height:1.25em;
    font-weight:normal;
    border:none;
/**drop-menu style on mouse over**/
nav li li a:hover {
    background:#D3E1B7;
    color: #004A43;
For more advanced styles, see link below:
CSS Horizontal Drop-Menu - JSFiddle
Nancy O.

Need help with Creative Zen MicroPhoto 8g

my friend gave me this mp3 player.. the creative zen microphoto 8gb.. umm i have no cd for it n he didnt have it when he gave me it, i am wondering how to put stuff on it.. i deleted all the stuff that was previously on it, it says theres over 7gb of total space but only 2.4gb of free space? whats with that? anyways.. i went to the downloads in the support section and i downloaded and installed the drivers needed and everything but the program shown in the How-To put files onto the mp3 player will not install.. it says the device is not detected when installshield comes up and everything.. i tried a few diff variations of the program.. please help ... i want to put songs on it

i installed windows media player like a hour ago before i saw ur post.. now when i connect the mp3 player to my laptop it doesnt install or anything.. is there a way to install windows media player 0 again, when i try it says that my version of windows does not support it

Need help with Creative Cloud Desktop.

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