Need help with ink system failure Oxc19a0020

I have followed instructions on HP site for general "ink system failure". I have cleaned printer head and disconnected power and commnunication cables. I have cleaned heads twice and disconnected the cables at least three times. Disconnection has been for a minimum of 60 seconds and as long as several hours. When I restart printer, it goes through it start-up procedure and immediately displays ink system failure with code Oxc19a0020.
HP site does not list this code. HELP!

Here is a document that deals with all 0x... errors, just in case you haven't done all the steps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&dlc=en&lc=en
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Welcome to the HP Forums!
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